Wow I check out gfy and every topic seems to be about processors I've used in the past that have died or are basically dead. There was once a time when I had Payza running invoices on non-adult sites and Zombaio on adult sites..

Honestly I never had any real problem with Payza paying me out, but I think I switched away from them right before the whole frozen US accounts mess and just got a merchant account and got out of the 3rd party game (too bad I didn't do the same with Zombaio until a few months ago) but anyway my problem with Payza has always been forcing people to sign up with Payza, and load their account in order to check out.. I would expect that to KILL conversion numbers for any adult sites.

Is that still the case? If someone wants to sign up check out and pay do they still have to sign up for payza and what about re-occurring billing. From what I re-bills were shit with payza because people would have to monthly manually load their payza account. Just too many steps when I want people who want to give me money to be able to do so as easily as possible.

And wait --what are the withdraw options for US accounts? On this page https://www.payza.com/features/local-payment-options

It says bank transfers, credit card, bitcoin. I logged in to check out my account I don't see any notice about not being able to withdraw to my bank account. (I already have a bank account added to my account) If i collect money, then go to withdraw am I going to be told I can't? And what's the payout time period these days? At one time if I recall correctly it was something like a 10 day hold, then, I have a business account with payza, it seems like there was a period where it was same day or next day withdraws or something like that. I think one of the reasons I've never stuck with payza are the terms seem to change on an almost weekly basis.

The Local Payments Options page still lists the Bank Transfer option because that has not been removed from the US although it is temporarily unavailable. If the service interruption continues the option will be taken down but at the moment our team expects that to be fixed quickly. If you tried to withdraw by Bank Transfer right this second you would get an error message.

Hold times for high risk businesses can be longer than for other businesses and individuals, usually it is best to connect with our Sales Team directly to develop a relationship with one of our Sales Reps or Account Managers, they'll be able to quickly respond to your questions or issues whenever something comes up. You can reach them via email at [email protected]

About receiving payments from non-members, we've now introduced an on-site sign-up form that will let your customers sign up for an account and pay you by credit card without leaving your site (more on that here: https://blog.payza.com/payza-updates...erchants-paid/). We also have a credit card top-up option that works well with recurring payments (more info: https://blog.payza.com/payza-updates...op-up-feature/).

There is also direct Credit Card Processing available, letting you accept credit card payments from members and non-members. You can get more details about that from our Sales Team as well, ask about Payza Specialized Gateway.

Sent an email a few days ago, got some form letter back not really responding to my questions, and asking me questions (even though I already have an account with you guys, so things about business name, etc.. is silly) but responded to that right away.. and nothing. I think that was the other problem I have with payza, your support team is not really that good. I think last time I had to badger the live chat to get them to mess with email support people to get a response after waiting a week+ just dealing with website approval (on a non-adult site, that you guys had actually already approved way back before you guys lost the ability to payout to the US, so I Can only image how it is on an adult site) but the waiting multiple days to get emails back, on top of the no US deposits, isn't a good sign.

If you send me a PM with your Ticket Number and Account ID (email address) I'd be happy to follow up on your issue for you.

move along nothing to see here .....:1orglaugh

Gotta appreciate what a good job he's doing. When you're betting on a dog, you have to ignore the fleas. :thumbsup

ummm, thanks?

It was sincere; you're really impressive. A superstar on GFY, for sure. The reps here (with the exception of Chris at Payze, and a couple others) generally suck.

Cheers, much appreciated edgeprod.

Sorry, I haven't been back on here since I posted that, but I actually got a response about a hour after I posted my comment and have had good communication and service basically daily since. So my complaints were premature. You guys have done a good job so far

Ok Support is major suckage so far two weeks and a few days to get first site approved but the others approved much faster after the first pasted -- Support takes 2 to 3 days to reply and online support is "UHHHHHHHH" smh my sites are approved but still showing inactive on subscription pay- integration not easy for mutil sites only one site option but i have 3 sites ALL CAN NOT US THE SAME ALERT URL - no help there -shit is confusing -- convo with support below:
Your Question: We apologize for the inconvenience. This merchant is not able to accept payments through Payza at this time. Thank you for your understanding.
Please wait and one of our operators will be with you shortly.
You are now chatting with Subodh / Customer Support - E-Wallet Payza Account
15:52Subodh / Customer Support: Welcome to Payza's Online Customer Support chat, my name is Subodh and I'll be pleased to assist you.
15:53cory : hello my site Jerkersworld.com has been approved but im still getting the error -We apologize for the inconvenience. This merchant is not able to accept payments through Payza at this time. Thank you for your understanding.
15:55Subodh / Customer Support: Before I assist you further, please provide me with your full Name, Date of Birth and answer to your Security Question: What was your childhood nickname? What is your favorite city?
15:55cory :**
15:55cory :**
15:55cory :***
15:55cory :***
15:56cory : ***
15:56cory : ***
15:56Subodh / Customer Support: Thank you for the information you provided.
15:58Subodh / Customer Support: I will need to look into this issue with another department, please give me a minute while I do that.
15:58cory : ok
16:02Subodh / Customer Support: Please resubmit your website with the requested information.
16:02Subodh / Customer Support: Alternatively, you may email [email protected] with the requested information.
16:03cory : the site is approved so how to resubmit it
16:10cory : hello
16:11cory : i have 3 sites appoved but only able to set up payment for one site
16:11cory : Alert URL is for *****.com
16:11Subodh / Customer Support: I see that you have already raise a ticket on 13th of Sept., kindly wait for the reply as we are not working on Saturday & Sunday.
16:12cory : but no option to add Alert URL for the the other two sites
16:12cory : but can you answer that question
16:12cory : is only One alert url
16:13cory : and ya its the 15th
16:13Subodh / Customer Support: Since the issue pertains to our website review department I will not be able to assist you in this regards.
16:13cory : thats not a review question
16:13Subodh / Customer Support: Please wait for the reply from our concern team.
16:13cory : so are you just sales
16:14cory : you do not handle site setup or support
16:14Subodh / Customer Support: Thanks for contacting Payza. We value your feedback. Complete a survey when this chat closes so you can voice your opinion. Thanks and take care!
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Sorry for the frustrating experience. For problems with integration (and many issues specific to business accounts) it's often much better to speak with a Sales Rep / Account Manager directly by emailing [email protected] .

That said, reading the transcript it seemed to me that you were cut off when you obviously still had questions/your issue was not dealt with, that should not happen.

It looks like our Rep was under the impression that you were referencing an open ticket that he was not able to deal with and that is already being handled by the proper department (our Support Team is there for basic support, something like this would be forwarded to another department). You should receive a response to that ticket shortly, but I would still suggest developing a relationship with our Sales Team so that they can help you with this issue and anything that may come up in the future.

Hope that helps, let me know if there's anything else I can do.

:( can please give a few sites that are adult and using payza - cant seem to Google any and how many sites are processing with you at this time - i may of missed those answers earlier- i was busying waiting on your support replies lol j/k --

We've just opened up our services to the Adult Industry this month, the list of sites would still be pretty small. It's also not really something I'd feel comfortable sharing publicly (as a general rule, we don't discuss the accounts of our members).

If you get in touch with our Sales Team directly they may be better able to answer your questions.