my first ticket was sent 7 hours ago and no reply at all

Same here ... not 7 hours but it's been way to long without a reply.

Its one thing they are moving a hostingcenter and not doing a good job - plenty to say about that, and most have already been.

But all the customers bitching about the downtime; what the fuck did you expect? If you valued your customers, you would have had a temp solution running on a downgraded setup on some virtual hosts you could close when it was done - it would have cost you less than $500,-

And if you cant afford that, you are not running a real business, and should start making beermoney somewhere else.

Some of our domains are showing up with entirely different IPs than our Dedicated box with Amerinoc. And they are not resolving.

If you have sites, make sure they are resolving. A hand full of ours are not.
Many seem fine but wtf? Even support thinks they are on 1 IP address when actually they are on another by way of domaintools. WTF??? :mad::mad::mad:

what is the TTL for the domain set to?

When moving servers to a different IP net, the first thing you do WELL IN ADVANCE is set the TTL to ~15 minutes (900 seconds) to make sure you can make changes that propergate fairly quick.

Mine is back up :)

I assume alot of amerinoc users are tube, tgp and affiliate site owners like myself. I have around 7 tbs of contents on all servers, they are all mirror and backup with amerinoc. It is very difficult for us to create a downgrade system like you said since that means I have to sync all contents to an available servers else where but this will take days, 7 tbs are nothing, some tube owners have 30 - 100tbs, syncing is a problem. Also affiliates rely on Search Engine traffic, and its a well known fact when things are down for an extended period of time, then search performance and ranking will eventually drop, just like pages gone 404 dropping out of index. We can't put a temp page saying server is unavailable and host the page else where, then modify DNS to the temp server. Because Google will crawl the sites and find out all pages change to a blank page with one line, and it will eventually update the pages with another cache. Hurt ranking again. Thats why some of us are impatience, its like racing with time.

But I am lucky one because i setup my servers with Round Robin, and one server from Amerinoc is up, the other one is still down, it has been almost 2 days of down time. But people can still visit my online server, just some can't.

Most people that have that amout of data, use their own cdn or someone elses, because downtime should never be a option.

I moved a single-instance tube less than a month ago, with more than 260 TB data, and no downtime whatsoever.

We used a Veeam proxy to start syncing to the second site 3 weeks in advance. It replicated the data every 12 hours the last week, to give us a understanding of how much data changed (for calculation freeze period)
- 5 hours before the move, we reset the Schedule to sync every 30 minutes
- 2 hours before the move, we initiated a freeze period for changes to scripts/appllications and uploads.
- Then the DNS switch
- Freeze for another hour after, to make sure all DNS had changed
- Shutdown old site

Make sure sitemaps are correctly updated and 404/301 redirects are set up correctly

Data center relocation is not trivial.

Personally I'd have moved my stuff elsewhere, so much can go wrong with relocations.

MY VPS still down and no reply to my ticket that I left 14 hours ago

3600 and that was set 5400 minutes ago. We were planning to set a site up and be running by now.

Still no word from support as to what's going on with the IPs.

Most of us with cdn go for the CDN cache, it still need to fetch from the original server. So if contents host on amerinoc, still unavailable, unless host else where.

About ur proxy syncing, was ur destination or receiving server with high traffic or just empty server doing the writing? Cuz when I use similar approach, from source to destination, but both servers have substantial amount of traffic every second, the I/O for the destination server or receiving server loaded super slow, it slow down the syncing speed. If I sync huge amount of contents, it took days. Last time I sync only 2 tbs of stuff, it took 6 days.

Looks like I'm back up. Wonder how much trade traffic I've lost being down. Guess I'll find out in a day or two.

I always use a secondary NIC for management/backup, so you wont feel any Network bottelnecks on the target server. But data on the SAN is done through the proxy to the destination, so as long as you set the QOS to low, it will run with the lowest CPU priority and therefor wont interfere with the running applications or services

Am I alone being still down?
Does anyone have more information?

Mine are ok now after i spoke to support a couple of hours ago

All of the problems were database related

Thanks!
Did you speak with them on the phone or via tickets?

Their last communication with me was almost 24 hours ago, when they said we are still dealing with issues on servers that have hardware issues and will update you once we know more or have the server back online.

After that, silence, unfortunately.

All via tickets i would send a reply to your original ticket if i was you but i got told

Thanks again.
I last heard from them yesterday, and I sent my last inquiry a couple of hours ago.

Dunno, I doubt it's productive to bombard them with more requests - on the other hand, at the very least, I would like to know something more than a generic "hardware issues", after three days of down.

Wow that's awful.

My server still isn't working right.

I guess the "network" issue continues...

:1orglaugh:1orglaugh:1orglaugh:1orglaugh:1orglaugh :1orglaugh:1orglaugh

daymn... I stopped hosting with amerinoc, used to love their support but needed better servers/price so went ovh unmanaged.

Are they ok with adult

Down again?

Yes down here, check search Amerinoc in twitter u will get the latest news.

The downtime we're having is fucking ridiculous and I didn't see any latest news on Twitter or anywhere else. I've been a customer for 15 years but I think it might be time to find a new host.

It is getting so amateurish...

I have been with them for 7 years, yes, I really do think good service is vanishing. I agree to most of the people say, its time to find a new host.

Its really crazy with no updates, no apologies nothing... At least we need some answers.

And what they promised after the relocation it would avoid down time, now thats broken promise, its ridiculous to break promise in business.

Im down again for the last 6 hours and i cannot even send a ticket.

They FINALLY tweeted this 4 minutes ago:

"Still experiencing a routing and network issue, we are very aware and have been working on it since it started, will update as we have info."

Back up (at least for now).