i put in a stop check request last week was told "it has been pasted to accounts" so i asked should i deposit the check, told i will receive a reply shortly, so left it for over a week and logged in to check if the money had been returned to my account, no

so checked messages and apparently on the 30th they replied, saying deposit the check and let them know if it cashes and closed the ticket, i got no email or notification of this,

msg gone for me too but still unable to draw down via EFT

Then they should have kept the message :2 cents:

:1orglaugh:1orglaugh:1orglaugh

I got my wire today. First it went missing and then when they found it they returned it to my PX account so I had to send the wire once again. Well.... anyway after waiting 28 days for my wire I finally got it and I hope this was just a one time thing :)

If only we could get an update about checks now...

wow what a clusterfuck

:thumbsup :thumbsup ...

we are with you on this one

Would cry if things ever went south

still waiting for the funds from a large returned check to be put back into my account

This Ruth is just plain useless. Takes forever to communicate and when she does its just excuses and BS, unless its something VERY simple for her.

I've had one lost Paxum card, a new one is supposed to be being processed, but they have waited 3 weeks to then ask me for some documents ! Fucking morons ! It should be getting printed by now !

Now they have had said documents 72+ hours and have not responded and neither has Ruth. So my card is sitting in a pending state and i have now been without a card for 11 weeks !!!!

What Ruth did do was offer me a free EFT, but those don't even fucking work right now according to this thread, and when money IS wired, it seems to get lost !

Sponsors need to add an alternative to Paxum so all their bullshit can be avoided.

:1orglaugh:1orglaugh:1orglaugh

:thumbsup

The rest of GFY begs to differ ...

Seriously ? Plenty of threads here and elsewhere with others that feel the same as i do.
You seem to go around every Paxum thread kissin her and Paxum's butt ;-)

Sorry, but her lacklustre intermittent approach to addressing issues and replying to threads and emails, simply does not cut it. Especially when there are serious failings and issues.

It is not just Ruth. The whole organisation is shambolic.

Funny, this is the exact same thing that happened to me. Hmmmmmm interesting, now I am waiting from their accounting dept to let me know what my other options are to do a withdrawal since my first wire went MIA and waited 2+ weeks for it to be returned to my Paxum account. It has been over a month and no solution yet :helpme

Feel for you... Hope you will get your card back.

Thanks dude :-) I have my primate fingers crossed !

Hi Nick,
I've searched my emails for anything from a "Nick" that is similar to what you describe, and I cannot locate anything. Can you please email me again with the situation? [email protected]
Thanks
Ruth :)

Hey webgurl,
I replied to your email last week to suggest that you try another wire withdrawal. It should work okay for you to receive your funds.
Thanks,
Ruth :)

I will email you now and put the URL to this thread it in, then you know its me.

Trust me. I have emailed you several times including a few hours ago!

BTW Ruth, email sent !

Please also go here to address my concerns and that of others....
gfy.com/fucking-around-and-program-discussion/1221646-paxum-card-lost.html

Scroll to bottom for a brief chronology regarding my Paxum card re-issue.

Ruth is the best, she is the support foundation of Paxum

:1orglaugh:1orglaugh:1orglaugh:1orglaugh:1orglaugh

That is not permitted by the Paxum TOS, I believe.

Yes. I see you sticking up for Ruth on other threads. The fact u need to, says it all really.
Obviously others are complaining. Your also from Canada, so i detect bias :-)

Anyway, as you can see RUTH came in and i replied to her within 15 minutes.
I then emailed her within another 5 mins. Then confirmed i did this here 5 mins later.

SINCE, as you can see RUTH has NOT posted to this thread. Nor, to the thread link I posted gfy.com/fucking-around-and-program-discussion/1221646-paxum-card-lost.html !!!!

She has NOT responded to my email either. NOT even an acknowledgement !

STILL NOTHING FROM SUPPORT REGARDING MY PROOF OF ADDRESS DOCUMENTS. I SENT THOSE TO PAXUM FIRST THING THEIR TIME LAST FRIDAY !

Please do not sit here and tell me that RUTH is the best. She swans in and out of here, does not reply to client emails, and does not address client issues in a timely manner whatsoever. Oh unless it does not inconvenience her too much and the answers are right at end !

email me your email address connected to your paxum account and ill take alook at it right now

[email protected]

email me [email protected]

Thanks Chris

Email sent. Hopefully i will have better luck with you.

What has happened to date has been totally unacceptable.

Chris has emailed me back and dialogue has started.

Hopefully this long standing issue will now get resolved.

Thank you Chris.

Why can't she give any update about check withdrawal then? Looks like she's as much in the dark as we are and she doesn't get any reply either.

She is probably mad at her boss but can't say so.

Ruth haved Face the music up to now... Give the lady a Break for god sakes. I understand many have trouble since the last major event but for someone on the hot water like " paxum " and Rep Ruth " i think Ruth have been up to her SH..t :thumbsup so far. Thumbs up to Ruth and Paxum to At Least Not run hiding and leave those thread with no answer. Keep it up with a Forum while running a business, is not the easiest task.

I my self would not want to be working replying to all those thousands email all day long with the same question, since the raids lol ...

IMO

I want to ask, where is Paxum right now on a scale from 1 to 10? IPO ready or still a garage band?

http://media.tumblr.com/tumblr_l32akjhdTt1qzjkwd.jpg

All this EFT/Checks thing, is getting embarassing for Paxum.
How is this possible? After 20 days?

That happens when you relay on third party, that is something what cannot be done promptly as you need to do first due diligence before picking new provider.

Well said :thumbsup

Come on! I want to withdraw EFT (AUSTRALIA) :( wire transfer is too expensive

Yes I am From Canada and I know she is too, but frankly I don't care where she's from, I'm a not a very patriotic dude, all I know is that every time I sent her an email she's answered me quickly. May be i was lucky or may be I was just nice with her: you will attract way more bees with honey than with vinegar!

And if you saw me say she's the best it means you also saw a bunch of others say the same, mixed with others who are pissed off I gotta give you that.

But don't take it on me I am not Paxum, I just always had a good experience with Ruth that's all.

I also read a lot about people complaining about their support, I do agree that their phone support is shitty and useless, but may be I was lucky but every time I opened a ticket it was answered under 24hrs and every time I submitted documents their were approved fast.

Again I never faced a big issue with them like a card lost in the mail or a lost wire or a document not being approved for a long period a time.... If you are not happy with Ruth just hit up Chris.

:thumbsup

Chris got in touch with me a few days back and Ruth is also now replying in a timely fashion to emails. So a big improvement, at least for now.

Card is now printing so hopefully i will get this one and before end next of month.

Still no EFTs and checks....

well, it appears to me that if you want ANYTHING from paxum chris is your contact. Going through their website CS is like a triple root canal. I wish I had something nice to say because I would love to use them, but I am not a contortionist nor a circus animal so I can not get through all the BS to get signed up and actually get a card...let alone ever see a single penny. Congrats to the winners who can use these guys with no problems. Go suck on it if you have any problems.

Bump for an update on check withdrawals. Seriously Paxum people if you're lining up a new check processor, you could say that and indicate how the process is going. Stubborn silence makes it look as if you're planning to kill this service but not willing to be up front about it. It's not a good look.

yes whats in the pipe line

We are working on a replacement. Unfortunately these things take time as we must perform due diligence on any new provider we hope to use. We will inform all our clients when EFT is reinstated, and we apologize for any inconvenience in the meantime.

Please note, Wire withdrawal is still functional, and can be used by any client to withdraw their funds to their bank account.

Thanks :)

Pretty sad you couldn't of just let everyone know that from the start...

Payoneer is much much better at least the $$ is SAFE with them not so much with paxum

Does this include a replacement check service ?, why can not paxum issue their own checks ?

is there any way to add funds to paxum aside from wire xfer? (check by mail, visa/mc/etc)

EFT is one thing, Printed check sent my mail another. Can you please give us the status about printed checks sent by mail? thank you

Now I see that EFTs for EU and GB are back!