If you're running a business, business continuity is your job. You should have more than one gateway provider/merchant processor.

We have been working with engineers and data center for 36 hours now with no sleep. Sorry I was not in to answer your call. We have an emergency notification list and dozens of employees in the office other than myself. With nothing yet to report including an eta, there has been nothing more to report. I?m sorry if that?s not satisfactory to you.

We truly appreciate your business and we have had exceptional up time in the past 20 years. We have not had a long-standing catastrophic issue since 1999. We will make sure everything is done to not allow this to happen again once things are back up. Getting everything back to normal is our number one priority right now as you can imagine. Thank you for your continued patronage.

Thank you Bladewire for the kind words and confidence in us. It?s very easy for people to jump on the board and talk shit when they have no idea what?s going on. I have dedicated my life to this company and our clients and will continue to do so, unlike so many others in this industry.

Mitch Farber

Adam - Sometimes a server reboot is required and we do not send out announcements for that which can take 5 minites. When there was an actual issue yesterday and we realized it was not coming right back up, we sent the announcement out. Are you signed up for our notification newsletters? If not, please do. If you don?t know where to do that, please shoot me an email to [email protected]

Or https://uptimerobot.com/, it is free.

Seems to be back up now

still down?

Running final tests now

Cancellations are going through.

Looks like orbitalpay is coming back up too.

Good stuff.

I hope people didn't take to bad a hit on this. That much down time could be fatal to a small guy.

.

NETbilling Ben is running some final tests right now but yes for the most part. We will advise more shortly.

Thanks, Mitch

Very much appreciate this!

Will you be sending out emails, posting here, etc. when we have the green light to change join pages back?

Also, what's the status on rebills for these dates?
When is the last date that's totally OK rebill-wise? The 31st? Or did some of the 31st rebills not go through?

Thank you.

Also expired username purges for the last two days. Will this be done for us or do we need to manually initiate it somehow in the admin?

Thanks again.

Rebills are processed in batches, every couple of hours. It will be a bit messy if one doesn't keep their own records and solely rely on their backend.

While this may be true, it's their responsibility to ensure rebills are carried out when they should be. That's why we use billing processors.

Jesus Christ WTF dude seriously? Give it a fucking minute will you I'm sure your 2 affiliate sales that have been rebilling since 2012 will be processed accordingly they literally went back live 13 minutes ago :1orglaugh:banana:banana

I'm not in a rush, was just asking. And it's 4 sales from 2011, thank you very much. :pimp

So many like myself have survived IBill losing everything, and then a multitude of hosts that have gone down for 24 hours or longer.

This downtime has got to hurt for so many but this has been a once in 20 years occurrence with Netbilling. That says a lot about them.

:1orglaugh:1orglaugh:thumbsup

:thumbsup:thumbsup

Important Notice - NETbilling's Services 100% Restored


Dear NETbilling Merchants,

Please be advised that the NETbilling service interruption has been 100% resolved. All transaction processing and call center services are once again fully functional,

An incident report will be available soon. Over the past 20 years, ours services have been extremely reliable with minimal downtime overall. Please understand that catastrophic circumstances can and do occasionally happen, regardless of the amount of preparation involved. If you conduct business on the internet as many of you do, it is always advised that you should have a secondary payment processor, hosting facility, web site backup and other mission critical items backed up..

We truly apologize for any inconvenience that this may have caused and are working hard to ensure your continued success.

With Regards, The NETbilling Management Team

:sleep:sleep:sleep:sleep:sleep

Kudos to many of our NETbilling staff who have not slept since Wednesday morning.

Rebills coming in :banana

Many many many of them....

Any/all rebills that were scheduled for a time during the outage were queued up and will be run automatically (if they haven't already) as the gateway sees them as past due. If approved, the memberships will be updated accordingly.

This particular process, which we refer to as the daily- or nightly-refresh, does only occur once per day for each sitetag. So the next occurrence will be at the regularly-scheduled time, but if you'd like to manually run the refresh before then, you can do so in the admin by going "Site Tools" -> "Site Tags" -> click "config" for the sitetag, then click the 'refresh members' link on the top right of the page, and submit.

Thanks for the update! Hope everything will be normal as before including rebills!

Got your email from a little while ago. Thanks again. :)

I could be wrong, but I took his post at taking a shot at site owners who don't have a backup plan for their gateway.

I think what happened with Netbilling is a wake-up call for all of us to reevaluate our own site backup, gateway backup & redundancy strategy :thumbsup

The question is, are we going to be reimbursed for the losses?

It seems that a billing setup of such scale should have it's own backups and redundancy plans.

Business continuity is your responsibility, there should be no reimbursement. Read section V, paragraph 1 of your NetBilling TOS.

We do have backups and redundancy.
Feel free to contact me personally though email or phone anytime.

Mitch

Right on Mitch! :thumbsup:thumbsup:thumbsup

This guy got a point... some thing should be done in a monthly gateway invoice :)