I subscribed Paxum but never used them and still do not have a card but I think I will have to use them, we will see hopefully they will offer an excellent service like FCP.

Ah! yes if you were using FCP Paxum is your best bet now I think.

I hope, let's see.. the only thing I could complain about FCP was the terrible currency rate when I cashed Euros at ATM, beside that I wished they stayed alive..

waiting for the crying

That's Great News! Thanks Ruth & Paxum :thumbsup

Obviously Choice Bank has no relationship with the new card, but paxum does

Paxum may have the option to recover the funds from the old card and sending them to the new card, it was paxum who sent the money to the card (by user request), maybe there is a mechanism to clam them back

Forget about what I said, I tried with another provider and it worked

Question for Ruth....

I still have about 175 USD on my Paxum Card, not a biggie, but still a nice Dinner with the girls ...

I had the brilliant idea to forget my Paxum card in a New York restaurant on my way back from the Lisbon show (Vlad cancelled/suspended it for me), so I can't access these funds anymore. I guess some others might also have cards that just expired lately..

So my Question is; Are these funds will be transferred form the old cards to the new ones about to be delivered ?

Thank you Ruth, I understand you must be terribly swamped at this moment and you do your very best to help everyone :thumbsup

Hi Michael,

I'm sure something will be done to retrieve the funds on expired or cancelled cards. I'll send a query and let you know.

Thanks,

Ruth :)

Wishing it could be from active cards too, i'm losing my trust on Choice card but don't need to purchase anything big enough to spend it

Here's a question that might come up:

For those that have Nats or MPA3, Do they have to change any backend keys, etc.?
or is that not affected?

I've always withdrawal via ACH. If I want a paxum debit card now what do I need to do to have one issued? What are the fees involved?

I must have missed this

Great news Ruth! :thumbsup

Just a question:

I haven't Paxum card actually, but i'm already verified, so if i apply for card in these days i will receive the new paxum card, it is correct?

Why new cards is temporary?

I have a Paxum Business Account, but no card (on purpose). I'm just going to continue to ACH to US bank account.

When you try last ACH from Paxum to your Bank? Everything was ok?

The last try was before the demise of First Choice Bank. So before April 8..

When ever I did ACH in the past, US ACH went smoothly.

But I haven't tried since my account switched to "Business," and not since April 8.

Ruth as an individual & "paxum" as a company are awesome!

Great news also BTW ruth!

I believe everyone using Payoneer should ditch them and move solely to paxum! (Payoneer sucks!)

EFT to bank account works well. Though it does take up to a week to get the money.

Where do you request a card? I'm logged in now and I don't see how to. Thanks.

I will ask this question here, since Paxum support is very slow with answering tickets now, and maybe I am not the only one interested in this information.

Ruth, how fast you send wire transfers now? If I order a wire transfer withdrawal from my Paxum account to my bank account, how long it takes for you to make it actually sent from your bank? I know the standard message about 3 business days, but I want to know the real situation these days. I have read many complaints of Paxum users about wire transfers before, that they needed to contact support again and again to ask them like “where’s my wire transfer, when you will finally send it? etc”… and now I see that support guys are too busy to answer any tickets promptly.

As a Paxum user who wants to withdraw by wire transfers now, not by card, what can I really expect? Normally if somebody sends me a wire from US bank in the morning (EST), I have it in my account the same day in the afternoon. So may I rely on that “3 business days” thing or it will take longer? Just wanna know if this is a reliable way to withdraw money without significant delays.

Thank you!

:thumbsup :thumbsup ...

This is great, way to go Paxum!

I see no info regarding the new "temporary" card in the paxum user area, usually it showed (for new cards - when old ones expired) a new Master Card, 00**00 and status: printing or something.

Q: When can we expect these new "temporary" cards, 1 month or more from now?

This really came out of the blue..

Would be better to hear something from Ruth

This is completely unaffected. :)

I'm sorry PK, we can't offer cards to USA business account-holders.

We are issuing replacement cards to existing card-holders first and then we will open new card creation to new verified clients and clients that weren't existing card-holders already.

The Paxum branded cards will be available in about a month. We wanted to get cards out ASAP to affected clients, so that is why we are offering 'temporary' cards while we await the branded cards completion. Once branded cards are available we will be issuing those, at no additional charge, to clients that have the temporary card.

That is not yet available inside accounts. Sorry for the inconvenience.

Wires are processed within 3 business days of submitting the request, and they take about 3 business days to reach you. At the moment we're typically seeing clients receive wires within 3-5 business days from submitting the request.

Card status should be implemented this week so you can keep track of the status of your replacement card. :thumbsup

Hey Ruth, will the new permanent cards have chip and pin and touch and pay? - That would be soooo nice for us here in Europe!..

Also, just want to make sure, the temporary card, it will be issued to all previous card owner correct? Not just those asking for it.

Basically, everybody previous card holder will get both the temporary card and then the new card with the Paxum logo without having to do anything.

I get this right?

@RuthB

The last 4-5 day, unable to transfer funds to the MasterCard, it says service temporary restricted. Any update on this???

Thanks

Good job !

-Edited-

Today I clicked “Apply for Card” link in my VERIFIED account and I see this:

————
Your current verification level does not allow you to perform this action. Please contact Customer Support for more details.
————

But Annoncements page says this:

———-
Please do NOT open any Support Tickets relating to Account Verification!
———-

So, please contact Customer Support but DON’T contact Customer Support. I’m confused now.


On top of that, I uploaded my electricity bill/contract to verify another street address that I want to add. Of course, it’s still pending, but maybe it affected somehow my account verification level? Well, it still says it’s verified.

I have some payments to Paxum on hold now because I want to test it with the first wire transfer before I send more money there, I hope I will receive it this week so everything will work for me on a regular basis, but I'm still looking forward to new cards as another withdrawal option!

I'm seeing the same thing. So my question to Ruth is, do we need to re-apply for the card?

I haven't got my card

You people need to read...

I have read that. But the "Apply for card" form was available in my account yesterday, but today I see "Please contact Customer Support for more details" message there. So maybe it was the old form for old cards there? I have no idea. I should contact Customer Support for more details, but another page now says "Please do not create tickets...", so this is just confusing. Anyway, I can wait for the card for a couple of months until all these issues are fixed, if wire transfers are working normally for me.

What is the fee for withdrawing to external/debit card?

Hi, is verification taking longer than usual these days? Applied last week but still not active..
thank you

$6 + 2.95% of the withdrawn amout.