Thanks Denny!

Hello Ruth
 

Like a new usser poin of view ...

I m an independent cam girl working with just 1 platform , till now i was getting pay by FCP - recive the founds on my card and all was fine ( i can t use bank accounts because i have them blocked ).Now that platform i work with it s offering paxum also as payment option .Please ask me with some answers about your system :

1.from the moment i will open my paxum account and the moment i will recive my card i must wait ? A) 3-4 weeks B) 5-6 weeks or C) over 6 weeks
2.the new cards will be issued by what bank ? ( right now i have 3200$ stuck on my fcp card because the Choice Bank allowed me to take out only 10000 before they block the rest of the amounts ) ,Do you have ideea what are the limits at the new bank ?
3.let s say i open a paxum account and i wish to witdraw the amount by wire in my sister bank account ..it is possible or she must open a separate paxum account and if it s this situation ...i can transfer the amounts by my account to her account ?

Thank you anticipated

Hey Eddy,
I don't have full data on the cards yet I'm sorry. I believe they will have touch and pay though based on the appearance of the card.

Yes, that's correct.

If you mean your Paxum card, then unfortunately that is not going to change. You can no longer add funds to your Paxum card, which is why we are issuing replacement cards to all existing card-holders.

If you have remaining funds on your Paxum card you can withdraw the funds at the ATM or by making POS purchases. We apologize for the inconvenience.

We are issuing replacement cards to existing card-holders first, and then we will open cards to new clients/requests.

We have asked unverified clients to not open support tickets specifically about account verification as doing so slows the whole process down. We are working hard to get through the huge influx of new account applications we have received in the last week, and unnecessary support tickets (tickets about account verification) were not helping with that.

If you already have a Paxum card, you don't need to do anything. We will print and ship a replacement card to you.

Thank you for choosing Paxum. Unfortunately yes, we apologize for the delay. We have had a lot of new account applications and we are projecting a one week turnaround at the moment for account verification.

We have hired additional staff, we are providing unlimited overtime to our staff, and our entire crew has been working non-stop every single day to review and approve all accounts. We do apologize for the delay, please rest assured we will review your documents and contact you via email.

Thank you for signing up with Paxum!

At the moment we are printing and shipping replacement cards to existing card-holders. We project this will be completed within 2-3 weeks. At that time we will then open new card creation to everyone else. We anticipate a card turnaround of about 1-2 weeks between request and receipt.

The temporary cards have limits as follows:
$2k USD can be loaded to the card per day
$1k USD is the ATM daily withdrawal limit
$5k USD is the maximum card balance
$20k USD is the monthly card limit

At any time the funds available on the card can be used in their entirety for POS purchases. For example, if you have $5k USD on your temporary card and you wish to make a purchase for $5k USD, you can do so.

If you wish to withdraw by wire, but to your sister's bank account, then yes, you will need to ask your sister to create and verify a Paxum account as well. Once her account is verified then you would be able to instantly transfer your account funds to her account (there is a $0.25 USD transfer fee) and then she could initiate a withdrawal from her Paxum account direct to her bank account.

:thumbsup

I need a raise just by looking how the people at Paxum are working this through ...

I got my first payment on paxum today ans I wanted to ask fir a card and still I can not ask .. I an verified but strangeky I cant ask . Any advice?

Please inform us when it's open. Thanks

I mean after how long I can ask for a card?? I thought it was right away.

@RuthB:

Two days ago "Apply for Card" link inside my Paxum account was active, i received payout yesterday so tried today requesting a card, but now the link is not active and showing "Apply for Card (Coming Soon)", so when will possible apply for card? When will be finished the replacement phase to card-holders?

So i need to wait 2-3 weeks and after card request again 1-2 weeks depending to shipping method, it is correct?

Can't wait to get my new card! :)

Ruth is awesome.

:thumbsup:thumbsup:thumbsup:thumbsup 's for Ruth!

:thumbsup:thumbsup:thumbsup:thumbsup

ruth can you please check your email about USA business account that wants to use the same email as the one I used for my USA personal account. thanks

Ruth,

I submitted my wire transfer request on 2018-04-13 01:35:33, before the business day started on last Friday 13th.

So it was Friday, Monday, Tuesday and Wednesday, four business (banking) days.

My wire status in my Paxum account is still “Processing”.


That was a test wire for me, for a few hundred dollars, just to see if it will be processed on time. But once again, before sending wires for thousands on a regular basis, I want to make sure that this is a reliable way to withdraw money. Is there any Customer Support that I can contact about wires if I need information about my particular transfer, that can reply promptly? Because nobody is answering tickets now, they are all busy with verification requests as you said. So it feels like sending money into a black hole without Customer Support, not really comfy.

Maybe you can have a couple of guys there dedicating themselves to answering questions regarding wires/ACH/EFT and everything else NOT related to verification, new accounts and cards? Or is there any phone support about wires?

Thank you!

Hi Ruth,
I'm NEW to Paxum.
Just one question: is there any restriction for Paxum account holder from China? Just like issue & ship the prepaid Mastercard?

I see this in your another thread.
Thank you so much!

They are not answering tickets lately, and support is available only by tickets, no phone or any other way I guess. I still can not understand if they even let verified people apply for a card now or not. They state that an "apply for a card option" ( button?) should appear there after 24h you receive the first payment, but nothing is there at least for me. New verified people are left in the dark without any knowledge of the system.

Ruth, can you state if we can ask a card right after the first payment or this service not available for new verified customers?

When will support be back to normal?

Ruth, we initiated a wire withdrawal on the 12th, and it was processed on the 12th but it still did not arrive. What is going on?

I think it's clear, new clients and clients that weren't existing card holders already need to wait until new card creation is opened:

Can you please email me - [email protected] - and put GFY in the subject line and let me know your username/email with us. Thanks

I don't believe so, but I can check.

Can you please email me - [email protected] - and put GFY in the subject line and let me know your username/email with us. Thanks


We are replacing existing card-holders cards first, then we will open new card requests for new clients. In the meantime, you can withdraw by wire, EFT, ACH, or to an external credit or debit card.

We will notify everyone as soon as the card request featured is re-enabled. :thumbsup

@RuthB could you please provide an estimated time about reopening card request for new clients? Thanks.

It was mentioned in some other post, as far as I remember it said 2-3 weeks.

Hi Ruth,

Is Paxum still expecting to display the card status in the admin for the new ones this week?, its Thursday and i don't see it yet...

Its Friday and i wouldnt call it beginning of the week, so my question is: When you will update cards' status?

My working process has stopped and there are many guys like me, so please keep us informed if something goes wrong and you cannot do on time what you have planned and promised.

Is there anybody who has received a wire transfer from Paxum this week?

Maybe feed the cheap support desk slaves ( if they even exist ) a bit more so they may be able to reply a bit faster to support tickets.

They probably try to solve this huge influx of new customers using the existing staff (or hiring as few people as possible). It's a common practice on some companies because they try to maximize their profit. I've sent two emails to Ruth already (one over a week ago) but I got no answer. Probably she is overwhelmed and definitely she didn't signed for this. Writing to their support is also useless these days so I didn't bother. The irony is even if it's a dying business Firstchoicepay still has a better support than Paxum these days. I think with all this shady attitude from Paxum it's more safe to keep the payments on the sponsors pocket until things get cleared and the new cards are functional. Even so the frustration remains.

That's great news!

Hope you're doing well!!

Am I reading this correctly? USA customers cannot use Paxum and receive funds via card?

I suppose not gonna happen this week...

Ruth,
whats going on with EFTs to US Bank accounts? 12 days passed since I submitted request for withdrawals and nothing. Used to be 5 days tops.
This reminds me of another financial service that had very little cash to cover its obligations.

Paxum accepts USA Business accounts, but we do not accept USA personal accounts.

USA customers are unable to get the Paxum card but we do offer other withdrawal options.

Can you please email me your account email so I can look into this for you? [email protected]

Some update on my situation:

After 6 business days from requesting the wire transfer, its status in my Paxum account has changed from Processing to Validated. I will post here when (if) I will receive it to my bank account.

Ruth is DO answer questions via email, my email has been replyed which sent a week ago. Maybe she is so busy these days.

Thanks again Ruth!

weeks are passing by but no changes on account

Hi Ruth, one question.. so from what I understand with an active but unverified you can received funds, but from there you can not send or withdraw those funds, is that right? Just correct me if I'm wrong.
Then, let's suppose something, if I'm not verified and I had received funds already, I cannot withdraw the funds until I get verified? So what happens if a verification never happens, what about the money that is already in the account and I cannot move, do you return it to the sender if requested? I'm just simply trying to understand this kind of situation.

You can't receive anything unverified.

7 days for my account verification btw.

I have ordered withdrawal funds to my external credit card and now in 3-4 days i see money arrived to my account, but its marked as reserved.. Why this could happen? What documents my bank could request? Is it normal practice? I did my test withdraw 10usd last week, now amount is 2400.

Some bank are anal when it comes to cc funding because it's not real funding, it a reverse charge so hence a potential problem. But basicly, should be fine after some time.

nope, you can still receive funds even when an account is unverified, that's why I am asking

Hi Ruth,
Which country the Paxum send wire from? Canada?