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-   -   Paxum, where's my $xx,xxx wire we requested 11th of April? (https://gfy.com/showthread.php?t=1298220)

SeRsH 05-03-2018 04:12 AM

Finally got my money sent 10 april.

SleepWalker 05-03-2018 06:57 AM

Quote:

Originally Posted by SeRsH (Post 22263323)
Finally got my money sent 10 april.

That’s great! More good news!

RuthB 05-03-2018 12:03 PM

We apologize for the delays with some Wires/EFTs. We have hired additional staff to help with the increased volume of withdrawals, however each new staff member must be trained in how our system works before they can work independently.

We have had thousands of new account applications in the last month, many of which are now verified as our verification department has been working in overdrive. Most new account-holders have received payments and just like every other Paxum client, they want to withdraw their funds. This increases volume and can create delays while we adjust to the new volume.

We have hired new personnel in Verification, Support, Accounting to improve workflow.

However again, each individual had to be thoroughly vetted, provide a criminal record check, etc, and then once hired they have to be trained by existing personnel while also dealing with so many incoming queries and applications and withdrawals.

We value all our clients and we apologize if you have felt neglected in any way. We will soon return to a normal pace of everything as we adjust to the increased volume and as our new hires settle into their roles. Thank you for your patience and understanding and for your continued support. :)

Nick_awt 05-03-2018 12:10 PM

And that stopped you making basic updates on here or your website ?

You should of prioritised existing customers or at least kept us in the loop with basic information. You've hardly been here in 2 weeks.

Not good enough.

RuthB 05-03-2018 12:11 PM

Quote:

Originally Posted by Nick_awt (Post 22263604)
And that stopped you making basic updates on here or your website ?

You should of prioritised existing customers or at least kept us in the loop with basic information. You've hardly been here in 2 weeks.

Not good enough.

You're right, I should have visited GFY more regularly in the last couple of weeks. I'm sorry about that.

Nick_awt 05-03-2018 12:19 PM

Ok. Well hopefully from here on things might start getting better.

I still do not have my card printing status showing in my account.
Please tell me why ?

It might we worth you creating a thread with updated information, so there aren't so many posts and questions being asked in so many different threads.

The whole thing is a total mess atm.

Thanks


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