Same. Im just gonna cancel my card.
Ruth's support on this matter has been shambolic.

New Temporary MasterCard
000000XXXXXX0000
ShippedShipped (Shipped 2018-05-10 18:00:46)

I'm from Europe too.

Yes, status changed to shipped

Now it's time to wait a bit :)

What should I do if I had some funds on the old card?
(that card has expired!)
I don't see the statment of that card in my account, just the new card with zero balance.

Spend it, maybe? At least you got your new card... I didn't get mine, yet. :Oh crap

I forgot to say, that card has expired :( just in time when there was a release of a new card. So, they just sent me that new card instead of the expired one. But I'm afraid I have lost the funds, because as I know they can't return funds from the card to the main account and the new card will be another bank

Maybe they can think of something. Hope it wasn't too much.

me too, but number (or part) was not provided yet

Weird, I do not have any status on my card in my account. Only got an email stating it will be printed and shipped to my address and nothing more. That's it... Hope they print and send me my temporary replacement card already. :Oh crap

About that Ruth just said :

“If you are an existing Paxum card-holder and you didn't receive an entry for New Temporary Mastercard, then please click APPLY FOR CARD now to request a card for your account”

So do as she said or wait forever...

But I already got an email that a new replacement card will be shipped to me. Why would I have to request and pay the fee, when I was told it will be printed shipped free of charge as a replacement? I do not get it. If I request a card, what if I get 2 cards this way? The one they said they would send, and the one I would request. Why would I need 2 cards then pay the fee for both next year and once for the one I am requesting this year? Or... To cancel one of them. Please... I need some real clarification. Should I request a new card? What is going on with the card I was told by email I am supposed to receive? :Oh crap

Now I get it... Oh crap! I requested a card and was not charged. Phew... So... Let's wait for that card to come home... :winkwink:

Mine just changed to "shipped" today (Italy, replacement card of an old account). Same thing for another one of a collegue. Both personal accounts.

Well done Paxum! :-)

Used to have under USD Acount :


Current
25xx.USD.CHQ.xx81

MasterCard
000000XXXXXX0000
SubmittedSubmitted (Submitted on 2018-03-13 13:28:22)
This process can take up to 10 business days




Now : Gone ! No : Printing : No Shipping... Nothing :helpme

Seeing the date, 2018-03-13, this was probably for the choice bank card. Just click APPLY FOR CARD see what happens.

Shipped (Shipped 2018-05-10 18:00:46)

Received and tested! Yes I am in Canada

I can't access transactions list. Hope Paxum will implement this soon. I can see pending charges and avail balance.

Mine shipped yesterday

I will make a Movie with Ariel Rebel and maybe the system will go faster on me :thumbsup

I received it too, works fine and can confirm that it is black with no big logo while Paxum is written under your name. The API to transfer money to it is damn fast too since very few can use it!

yes, they have arrived today.

what is the issuing bank?

Got my new card last night and just set it up,

Back of card can read:
---
cardprograms.trucash.com

"This card is issued by Home Trust Company pursuant to license by Mastercard International. Card balance is not CDIC insured."
---

I tried to enter my card number on that page url but didn't work. Looks like paxum cards are locked to be used via paxum.com only

Got my card yesterday.

Withdrew money today from the ATM.

So far so good.

great news! waiting for mine :thumbsup

Paxum rocks! :)

Really? :helpme

I had Choice Bank card and I still have some available balance there. I know there will be a new card. But I can't withdraw the funds from the old card, because it expired in May, 2018. What should I do now? Paxum can't return the funds to the account or transfer them to the new card. I can't withdraw the funds in ATM. Will Choice Bank send me their new card? Though I'm not sure about this and not sure I will be able to get it in time, before July, 30. I can't check the balance of the card account at this moment. I don't even know the exact amount. I don't see the card that has been expired I see only the new card shipping.

1.cards valid until May 2018 are valid until 31st May 2018.
2. its 30th JUNE not July

^^^ What Klinton said is correct.

Get a friend with a Paypal account and start transferring small amounts from the card to your friend's account. Will surely cost you few percent but you at least get your funds.

Paxum also said that any balance left on the cards, after they ALL expire June 30th will be wired to you by Choice Bank.

Paxum sent this by email early this morning. Basically you'll have to wait for a wire from Choice Bank. This will obviously take a while...

Important Information About Your Existing Card
Paxum received notification from Choice Bank, the card-issuer for Paxum cards prior to April 10th 2018, that all existing Choice Bank issued cards will expire and be unusable as of June 30th 2018.

Your Choice Bank issued Paxum card still has an available balance and we urge you to withdraw and/or use all existing card funds ASAP.

If your card expires with remaining funds on it then Choice Bank will issue a wire payment to you for any remaining balance that exists. We do not have any estimate as to how long it will take Choice Bank to issue such wires. This is another reason we strongly recommend you empty your card directly yourself.

Your card will still work at ATMs for cash withdrawals, or it can be used for POS purchases online or in-store.

Your Choice Bank issued Paxum card will expire June 30th 2018, no exceptions.

Best regards,
Paxum Team

And like someone told you above, your card is still valid!

the card was valid until May or April, I dont remeber. In fact, it has expired already.

I think the only way it is a wire transfer.

If your card is still valid you should be able to access the funds remaining on it, however you cannot transfer any new funds to the card. Please make sure to empty the card by the end of June 2018 if possible.

If your card has already expired then Choice Bank will issue a wire to you for the remaining balance at some point in the future when their accounts are no longer frozen. We do not have any ETA for this however.

Is it possible to wire the remaining funds to our virtual IBAN accounts at Paxum? Will Paxum allow this transaction from Choice Bank?

To receive to IBAN it will have to be sent in EUR and since the funds on the cards are in USD it seems unlikely that this option would be available.

It's not up to us though, it would be up to Choice Bank how they deliver the funds to you. We have no say in the matter, it is beyond our control I'm afraid.

You should at least help your customers in this matter. I'm not a client of Choice Bank, I don't have any account their.