Just gotta say gj on here Omar, back in full force...these guys are lucky to have you

:thumbsup

Thank you Jimmy! Good meeting you in Vegas, and Catching up at the airport! This actually means a lot coming from you. You're a pretty straight shooter. I like that! and as I said at he airport. If you ever need anything you know how to find me :thumbsup

I believe with Mynatnet you could at least see that cool checkmark showing the backup was done. :)

I was not aware the TSS admin was still a work in progress per adding in other data and whatnot.

Do you have an ETA as to how long Mynatnet will remain active?

Oh, and please add 2FA. Mynatnet has it already.

We cant see any of our old resolved tickets who got very usefull information in them, hope they will be inside soon

There will be a lot neat little new tools for you our customers to use. I don't like putting pressure on the tech team as we want them getting everything right first, but it shouldn't be long.

Yes all the historical tickets will be available as well. With everything that can go wrong in a migration, the bugs we've encountered have been minimal. Again we wanted to get he mission critical stuff out of the way first, but the historical tickets should be visible by next week.

Hmm.. Well, first ticket after the switch to TSS. Easy stuff. NN would have had it done in 5 to 15 minutes tops. We are on day 2.

Can you email me? As I've stated with as many things that could have gone wrong the bugs have been minimal, and things can fall through the cracks. I have never liked using this board as a support forum, but any ticket taking this long I am not happy with either.

Dear Omar, I am trying to contact you from last few days and send multiple emails about the issue i discussed with you n Tony and in old NN support center and now its been over a week and still waiting. May be the last email i send to you ending in spam or junk so please check....

Thanks

If you make your living recycling, then sometime the dump gets full and closes :2 cents:

I did notice that your email was in spam folder, and corrected that. I also called you this morning before even seeing it. As I had you scheduled to do so. :thumbsup

Don't know what you mean by that..

I just wanted to take a moment to let all the National net and Certified Hosting customers that been watching this thread. I had stated that the historical records would be listed by the end of the week, well they are in there now.

Simply log into your account > Support tickets > Filter all > Archive. All your historical tickets will be all listed!

Hi Omar, thanks for fixing my issue and it was nice to talk to you today.... I really think a few months from now we will all look back and be able to say that this was all worth it..... Finger Cross!

Outstanding! :thumbsup

Hi Omar,

not having a smooth experience at all with move from certified to TSS. Not smooth as in nothing works and getting no reply from support...

Sending you an email

Just waking up, and just now seeing this. Did you send the email, or put in a ticket? It's ALWAYS best to email me directly.

I spoke in haste, I thought they were hosting pirate sites (dodgy tubes, file sharing sites and the like) . If it is not so I will withdraw my comment.

are prices going to change?

Current customers pricing and contractual commitments are not changing.