Unfortunately the Unionpay card status is not updating properly in accounts at this time. It's entirely possible your card may have already finished printing and been shipped to your address.

I checked your wire status and it's confirmed to have been sent. I replied to your email and I hope for your response there so that we can look into it if you still don't see the payment.
Thanks :)

I got this message today:

"Ticket ID: #763262
Subject: Paxum - WIRE Withdrawal
Message: Dear XXXXXX,

Our accounting department notified us that your WIRE returned with the following message: "MISSING COMPLETE NAME LOCAL BRANCH AND ACCT TAXID".

Please contact your bank for more information and make sure that you add the correct bank details before re-initiating the transfer.

Best Regards!"

I have this bank account since 2008 and this is the first time something like this happens. In my paxum account you have the same info that ccbill has and many other places that sent me payments in the past (my full name, bank address, bank account and agency and SWIFT CODE) and although there is a lot of bureaucracy and paperwork I have to deal with to receive the money from the payment order the money was never ever sent back.

Also I received the Unionpay card, by normal mail and not fedex like I paid for. It was just there put on my mail box and I can't activate it because:

"Dear XXXXX,

The card you received can not be activated at this time, but rest assured that the technical department is working on resolving this issue and, once that happens, we will re-open this ticket and notify you.

In the meantime, you can use the other available withdrawal methods, such as WIRE transfer or the external card feature.

We appreciate your patience and understanding.
Best Regards."

Dear Ruth, you're a sweety but my point is, will I receive this money still in this incarnation? Because patience and understanding has its limits. I will deal with my bank to find out what the heck was that, but in the meantime deal with yours to find out what's so difficult for them to allow us to activate our cards?

I did receive the card, but can't activate it because "the technical department is working on resolving this issue" which means I have the card but still can't withdraw my money.

Just wanted to let everybody know that the wire finally worked. I had to receive the money in two parts because the amount was too big... third world bank bs. But this last Friday I finally received the rest of the money. I would like to thank the people from paxum support, specially Ruth, that was a sweetheart throughout the whole process. :)

i thought paxum did a bank??? brand your own card like union pay. sure it cost money

me too.. there was this thing called paxumbank.com which i thought is a huge step for paxum..

This is problematic because for some reason, choice bank which is now defunct was only bank in world which was able to issue cards on international level. And it seems the same issue remain. Tho, for EU market it is possible to issue cards , as there is many EU only card providers so not sure why they dont cover atleast EU.

I miss withdrawing with my Paxum card :( . . .

Wire transfer works

As I write this there is an advertisement for paxum on my screen right under this. meta working.

They are fixing everything right now lol

"We urge all Paxum Account-Holders to complete any necessary transfers or transactions prior to scheduled maintenance.
All Paxum prepaid Mastercards will be unaffected, and will continue to function normally during system maintenance."

Which prepaid Mastercards currently function normally?

Paxum Wirecards.

yep, think it's the only one unless you still have some money on a TrueCash that hasn't been blocked.

In my dreams they are conducting this maintenance to upgrade something on their side in order to be able to support Union Pay API and finally make that card work but I think it will remain just a dream...

I hope they are upgrading now the API for Unionpay card.

How fast are USD wires these days? Is that issue fixed?

USD wire withdrawals are being processed in the usual time-frame. All USD wire withdrawal delays are resolved. :thumbsup

Good news. I am going to try one tomorrow.

I did a wire withdrawal around 8 hours ago and the big red sign warning me of USD withdrawals being unavailable was still present. (?)

Edit: just checked, and it still shows:

USD Wire Withdrawals to your location have been made temporarily unavailable as we cannot guarantee USD Wire delivery in a timely manner to your region. Please add a bank account in your local currency or in EUR to ensure prompt arrival to your bank account.

I apologize for any confusion by my post. I was not referring to USD wires into Europe/Australia, I was referring to USD wires to the countries currently supported for USD.

We do support AUD withdrawal, you need to add your bank account in AUD to your Paxum account in order to withdraw in AUD.

USD is not allowed in some countries. But yeah, EUR is an option.

wire transfer works great so does Paxum card

Hi RuthB i'm posting here since it seems the only way to get the attention from support staff is by posting in public i'm having a problem with international wire transfers since Nov 11 2019 it got rejected 2 times lost $100 in the process, now i'm not asking for a refund as i know the answer will be a definite no but i do want to transfer the funds at Paxum to my bank account in the shortest time possible.

Now i'm not the only one with this problem there's another person in Canada with the same exact problem the intermediary bank is rejecting the wire transfer cuz there's missing info, in the old interface there were more fields to add all the info about the intermediary bank now there's only two fields which might be the reason why the transfer is not going through i asked in ticket for wire proof but i didn't hear back from staff since Nov 26th you told me i should wait for their response but how long can a simple MT103 take?

Can you please check my case as i think i have waited enough for this to get sorted out.

I attached relevant screenshots
https://i.imgur.com/V83G8fi.jpg

https://i.imgur.com/x4RvAQz.jpg

https://i.imgur.com/h2fJwY6.jpg

I got ~$900 to my bank account yesterday.