Due to the numerous Paxum clients actively posting on GFY we wanted to let you know the current situation to avoid any confusion and misunderstandings.
At the moment every USD Wire Withdrawal submitted to Paxum is undergoing extensive due diligence by the correspondent banks which means that each individual USD wire is being reviewed one by one before it is processed.
Due to the number of USD Wire Withdrawal requests submitted to Paxum these extra steps have created delays for clients receiving those USD Wires to their bank accounts.
It is important for Paxum clients to note that:
OTHER CURRENCY WIRES ARE NOT AFFECTED BY THESE DELAYS
You will not experience any delays if you withdraw your Paxum account funds in any of the following currencies:
EUR, CHF, CZK, HUF, SEK, NOK, THB, DKK, PLN, NZD, INR, IDR, ZAR, RON, AUD, CAD, GBP
The majority of USD wires have already been processed and many have been received by clients, though some are still awaiting receipt to their bank account.
We understand how important it is for clients to be able to trust in the stability of our service, and when situations like this occur it can cause concern and dissatisfaction. We sincerely apologize for any inconvenience clients have experienced caused by these delays.
In the meantime, as mentioned, we urge clients who are able to do so, to withdraw account funds in alternative currencies instead of USD at this time, to avoid delays.
If you're still waiting for a USD wire and are concerned I urge you to please email me – [email protected] – and we will look into it and see if we can offer alternative ways to deliver the payment without a delay. Posting on the boards about your situation will not change anything so it is best to contact us directly. Please make sure to include your account username in your email to avoid any delay with assistance.