why no response

cheese please

maybe they only pay affiliates they think are worth paying.. the ones that make them enough money

they have sent me the 2 payments after they approved my paye name change details, but just dont respond when i ask for an old cheque that was sent with an incorrect name, to be re-issued.

money money money

they have paid for a long time, but now responses. balogna

m
mmmm cheddar!!!

REAL HELP

Former madcheddar employee here. Let me help you and explain to everyone what is going on.

Who to contact as an affiliate:

contact [email protected]. He is the affiliate manager.
skype contact: live:james_24187

Why We Do Not Answer Messages:

If you sent a message via the NATS form, it will never get answered. Those emails aren't forwarded to us. They get buried in the NATS inbox that never gets looked at because there is nothing that tells us to pay attention

Why Your Payments Are Missing:

Most likely because you chose the cheque option. Switch to paxum if you can. Nobody in the business likes issuing cheques anymore. It's a pain in the ass, especially if your minimum payment is $100 or some low number. Frankly, most affiliate programs will ignore you for anything less than $500-$1000. The hassle of chasing down a missing $100 cheque, costs more than the payout.

Please don't blame James or whoever you talked to, if there is no followup to any initial responses like "I will look into it". Unless you are a big affiliate, resources are prioritized for more important things because it's still a growing operation.

Is Madcheddar Scamming Affiliates:

No. They don't withhold payments or ignore them. It's just a massive operation that grew from a small idea, into 6 sites in 5 years. Lots of people are working overtime and things get missed. I will apologize for missing things when I worked there.

Do Affiliate Programs Care About Threads Like These:

Honestly, no. It's not like 10 years ago when every employee created a GFY account.

thanks MovieGuy for the information (especially the Skype contact).

50 sandwiches with cheddar

question for an other affiliate program.

how long does it take to look into if a cheque was cashed or not?

i would figure an accounting department can have this sorted it out in a couple hours, let alone a couple days. not a couple months.

Skype does not find! Not responding to mail!

Skype is sometime broken, resulting in dis-ability to find user. Get someone else to add that contact, and then share it to you as contact card. That is what i did when i had same issue.

Did you look for "live:james_24187"
you have to include the "live".

here we go again

not finded

was able to add James via skype, waiting for a response

:( Still no response via Skype.

Maybe we are getting somewhere

nope, appears i was wrong

The sad truth is, if your missing cheque isn't at least $1k+, they won't put the effort to follow up, and it's not the affiliate manager's fault. It goes to accounting, and the VP. If the affiliate manager keeps bugging accounting and VP on your behalf, they will likely be reprimanded silently.

If this sounds like your situation, I would advise dropping it, and promote another program. Madcheddar is not equipped to deal with small affiliates, hence why their program has been invite-only for 4+ years.

The cheque was for $280 and wasnt that long ago (just last year, which I have been getting the 'we are looking into it' response for 6 months). We have generated over $2,000 with them and hope to continue promoting their sites, but obviously would stop promoting them if we dont get paid.

Any suggestions on what we can do for affiliates who dont pay?

Stop promoting them :2 cents:

as you can see they don't give a shit.

just pull the links and move on.

Harsh but true . . .

im curious to see if the next payment is actually going to come, just crosing the payment threshold now

i cant imagine what it would be like to be an affiliate support person with a company that doesnt pay

if i pull the links, im giving up on another $175 in my pending balance to be paid. maybe i pull links after hopefully receiving payment

first at least got a response, now im getting the silent treatment after asking their rep 'what would you recommend I do?'

question, do you think other affiliates see this post, and maybe would choose to not promote MadCheddar based on hearing stories of not paying?

Nope.. the ones that do get paid will keep on promoting and their program is closed for new affiliates so doesn't matter if they would lose potential new clients :1orglaugh

100% correct.

make sense, shitty, but makes sense

has anyone else had problems with them not paying in the past?

Nope, you seem to be the only one xD

i think it kinda makes it worse, that i am the one who has a missed payment. they make it seem like it was my fault that a cheque was mailed to an old address when it was their team who never approved the change.

again zero repsonse now in 9 days from their support when i asked if i should take down links

with great sites, its amazing that they are not paying. they should think of the long term revenue

just asked for assistance again today