GoFuckYourself.com - Adult Webmaster Forum - CCBill just refunded over $5K to a customer without consulting me first

- Fucking Around & Business Discussion (https://gfy.com/forumdisplay.php?f=26)

Quote:

Originally Posted by MaDalton (Post 22575081)

That's what always annoyed me: they simply accept chargebacks without even looking into whether it's justified and they are in no way helpful when it comes to trying to recover the money.

Exactly - I understand the reason behind it all, but the balance has tipped way too far to the buyer. Now for fucks sake it is: "Caveat Vendor!"

Quote:

Originally Posted by SNRProductions (Post 22576362)

He made a payment yesterday via PayPal and says he will pay the rest by Friday. So we may come out ok with this...fingers crossed.

Your users are addicted! What is your secret? Nice work getting the funds.

hope you get the rest back as well :thumbsup

Quote:

Originally Posted by SNRProductions (Post 22576362)

He made a payment yesterday via PayPal and says he will pay the rest by Friday. So we may come out ok with this...fingers crossed.

:thumbsup:thumbsup:thumbsup

Quote:

Originally Posted by MaDalton (Post 22576386)

i had a few clients paying me back their chargebacks, usually what happened was that their accountant or bank didn't recognize the descriptor and initiated the chargeback without further investigation. even though the descriptor is clearly mentioned in the confirmation email.

also my biller wasn't very helpful in recovering the money, by now I see they go after those cases but i rather contact the people personally and have them send me the money by Paypal or something like that.

which in most cases worked cause the intention for the chargeback wasn't malicious.

Recovered all funds today via PayPal! :thumbsup

This was a VERY INTERSTING case. Long story short, after speaking with the model about him and this situation, we feel this was due to one of two things. He claims he wasn't the one disputing the charges but we also know him to be a compulsive liar. So he either didn't realize he would get banned and thought we were such a big company no one would notice, or this is all part of his fetish with the particular model. I guess he's heavily into BDSM.

CCBill also acknowledged this was a blunder and will consult us on any refunds over ten transactions in the future, so I'll be keeping them as part of our billing options. So happy ending for the most part :pimp

You had an honest customer, in the end, that got your money back. Why in the world would you keep ccbill?
Risk departments typically send you an email and talk direct with merchant first.
I hear chatter about 6 months charging back but never had any more than 4 months. Everyone understood 4 months so don't understand all this 6 month stuff. Visa and Mastercard

Quote:

Originally Posted by beaner (Post 22578131)

This.

At no time was CCBill proactive and timely regarding their communication with you the client.

They did however charge you steep fees related to the transactions. Correct?

Respectfully demand a refund and run away from them.

Quote:

Originally Posted by SNRProductions (Post 22578040)

.
CCBill also acknowledged this was a blunder and will consult us on any refunds over ten transactions in the future, so I'll be keeping them as part of our billing options. So happy ending for the most part :pimp

I'm also into tripping over the same stone twice . . .

Quote:

Originally Posted by CaptainHowdy (Post 22578297)

I'm also into tripping over the same stone twice . . .

If ccbill is still not charging merchant for chargeback fees, then they will refund away. I'm fairly certain they get the fees on the purchase, and also on the returns. And contact merchant if more than 10... wtf? 1 refund is 1 too many unless a really good reason.

To use CCBill and make more than 2K/month is just plain silly.

To use CCBill and make more than 2K/month is just plain STUPID.

No offense intended to the OP. When someone to your surprise slaps you hard, let it only happen once.

Quote:

Originally Posted by NALEM (Post 22579021)

To use CCBill and make more than 2K/month is just plain STUPID.

No offense intended to the OP. When someone to your surprise slaps you hard, let it only happen once.

Quoted for truth... 50

Quote:

Originally Posted by SNRProductions (Post 22574575)

I have actually started using other billing options over the past few years as well but CCBill is still one of our main options. Maybe not for long :\

Hi,

If you are not currently working with NETbilling, let’s talk. We have the best rates in the industry and put you in 100% control. Please contact [email protected] or email me directly at [email protected], or please call.

Thanks, Mitch

Quote:

Originally Posted by SNRProductions (Post 22575507)

He's cooperative so far and willing to pay it back saying it was a misunderstanding but I'm not holding my breath. He said Friday he plans on paying it back. We shall see.

Wow.. Good Luck!

Quote:

Originally Posted by NoOneKnows (Post 22583088)

Wow.. Good Luck!

He paid it back... ccbill did not... the surfer did