How was the exchange rate?

That means "some" transfers work. According to Trustpilot reviews there are still a significant amount of users who never see their money. There is a MassPay representative there suggesting to get in touch with support. I can tell you what happens next: they tell you they are going to investigate and after a few days they confirm that "their partner told them the money was on the way" and you never receive anything.

https://www.trustpilot.com/review/masspay.io


Here's my updated timeline :

Nov 09: sponsor's payout -> MassPay
Nov 10: transfer MassPay -> my bank
Nov 17: email to support
Nov 19: reply from support : "our partner confirmed the transfer was done"
Nov 20: still no money
Nov 23: still no money
Nov 27: still no money
Dec 17: still no money
Feb 09: still no money

I lost about 20 Euros. But that's nothing different than going to an ATM with a Paxum card really... or letting PayPal handle the currency exchange when you buy in a different currency.

They all "steal" on the currency exchange...most probably a big part of their profit comes from that...

I am not saying they are good or bad, just sharing my experience. Which it was actually my very first one with them.
To be completely transparent, the transfer was to a YourSafe account.

Paypal is a major thief in the currency exchange market, you know. No one can beat their 5% FX rate :1orglaugh

Have you tried contacting the sponsor to get his money back?

I wouldn't expect anything good from a company with a 1.5 rating :(
Thanks for letting us know :thumbsup

Any update guys? Are you able to withdraw funds to your bank account?

nope, the site is buggy as fuck and the support is lobotomized!

Did this every get resolved? Hope it wasn't a large sum.

The support is terrible, and we recently got notified we had received a payment but the payment never arrived in Masspay and they blame it on some glitch they had. Still not resolved

It looks like sooner or later all these 3rd party "payers" would fail