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- - ePassporte - CRAP support (https://gfy.com/showthread.php?t=532549)

Quote:

Originally Posted by SmokeyTheBear

I think they operate on some sort of reverse motto system " the customer is always wrong "

hehe :winkwink:

Has anyone tried applying for an limit increase?

Despite repeatedly telling them, the PDF file they send to your ePass email doesn't open - file is corrupted.

Quote:

Originally Posted by OzMan

I got one... I tried to get gas yasterday with epass, it said "see attendant" or "not authorized" or something.. tried it twice before breaking out a "real" debit card.

Today my balance shows $50 x2 =$100 held for the two attempts that didn't go thru' :error :1orglaugh :error :1orglaugh

update if anyone gives a shit :)

epass phone support told me to have the gas station fax them something on their letterhead saying they weren't going to charge me for the gas.

lmao can you imagine asking the gas station employee

"ummm my card was declined twice a few days ago, I don't have a receipt as it was declined(there were plenty of funds in there by the way) so ummm could you look up the transactions even though they weren't actually transactions out of the hundreds of people who have put gas here and once you have found them, if you can, can you type a letter on company letterhead saying that you will not charge me"

I think I will wait the couple weeks for them to be hopefully removed :error

Quote:

Originally Posted by SmokeyTheBear

you should also take the time to read...

What's with my GFY ID in your sig?

Quote:

Originally Posted by darksoul

We'll have one epassporte rep comming here with;
"All's fine people"
fuck this, what is wrong with you people do you have that much money
that you dont give a shit about support ?

Why should they? People still use them anyway.

This is another typical epassporte blows horror story :disgust

Whenever I have ever had a problem I pick up the phone and call them. They have been great!!!

Quote:

Originally Posted by OzMan

:1orglaugh :1orglaugh

maybe affiliates will stop obsessing about epassporte now... LOL

Why not use a regular credit card and avoid all of this BS altogether?

50..........

This 50 spot sponsored by:
http://www.wojfun.com/sig/banner.php

I have been lucky so far, all the emails I sent were answered. Sometimes they seem to run circles around you and you have to reply back twice to get a straight answer out of them, but other than that all my requests were resolved.

This may be obvious, but are you emailing them from your epassporte email? If not, you should.

Quote:

Originally Posted by Dollarmansteve

Ummm.. did you look at her sig? The ICQ number is there, captain.

yes of course I saw it, but the idea of my post is to try to make these people understand that we should'nt have gone so far just to get her to post here and give us her AIM, YIM and ICQ, they should have live support chanels, and not only by phone - I think it's the way of the internet to do so.