A little clarification for those that may be slightly confused by some of the posts here.
I'd like to be perfectly clear on a few points. The first is that our recent notice to Epoch clients regarding the cessation of payments via ePassporte does not affect any sponsors' ability to pay their affiliates via ePassporte. The only real change is that a client's proceeds (or portion thereof) will no longer be loaded onto an ePassporte business account. Epoch's decision should have no affect on ePassporte disbursements to affiliates.
Secondly, Epoch and ePassporte are now and have always been two completely separate entities. Neither is dependant on the other for their survival or success and the separation of the two companies does not spell disaster for either one. In fact, the separation should not even be a blip on anyone's radar screen. Epoch does not need or use external transactions or gift-with-purchase sales to maintain chargeback ratios. Epoch's overall ratios for card association compliance are well within the required thresholds and those numbers are not tied to or reliant upon ePassporte or any other entity. More importantly, program operators in cooperation with Epoch have worked together to maintain ratios and still have the highest conversion rates in the industry. In fact, this the the primary job of any IPSP and the very formula for Epoch's success.
Third, Epoch has seen some big changes in the last year. We are all working toward a common goal of being the best we can be. Two companies that worked so closely together have parted ways and are no longer contracted to work together. Epoch's full attention is focused on its core competencies, as well as improving aspects of our services such as reporting and stats. Re-assignment of account representatives is taking place now to ensure that every single Epoch client has a "go to" person on their side watching out for their business and facilitating operations and production on their behalf. If you need to contact someone at Epoch or Paycom EU, there is someone to address your questions or concerns every single minute of every single day. Tech Support and Billing Support are staffed 24/7/365.
Write to
[email protected]
Corporate Office: +1.310.827.5880 or +1.888.627.3888.
And lastly, I am pleased to announce that the Paycom sales team has been restructured and added many new members to further benefit our clients.
Mike Costanza, VP of Business Development, with over 10 years experience in Sales/Marketing will now run the department. Amanda Gross, former head of the sales department, is still a key member of the sales team in the capacity of a Senior Account Executive. New members Frank Gannon, Nora M'hamedi, and Angie Calderon join Amanda and veteran Account Executive Anthony Wheatle. Frank, a longstanding Paycom employee, brings years of experience and client relationships to the team. Nora comes from the merchant banking industry and is fluent in 5 languages while Angie is fluent in Spanish. Each member brings a personal touch to the team.
Every account has been assigned to a personal sales representative and will be contacted shortly. In addition to a "primary" sales representative, each account will have a "backup" sales representative. In summary, new members are:
Mike Costanza
[email protected] ICQ: 236860417
Frank Gannon
[email protected] ICQ: 283793400
Nora M'hamedi
[email protected] ICQ: 348805214
Angie Calderon
[email protected] ICQ: 312076286
Sales representatives are contacting clients now. If you have questions concerning your representative prior to being contacted, please email Mike at the address above.
Look for other improvements in the sales/marketing area in '06.
We appreciate your business.
