:1orglaugh

No I am saying that if you had contacted me or made a thread asking why you had to pay $35 for a new card, I would have started a dialog with you and I would have tried to work something out if possible.

Instead you go off on another rant and I'm sorry but I can't see why I should try convince the person handling this to issue a new card free of charge.
I'm sorry but if people contacts me with an issue like this with an BS attitude why should I do something extra for you? Yes I work customer support but the rules are $35 for a new card and if someone contacts me with an attitude why should I try to do something extra for them?

If webmaster A contacted you with a problem and asked is it possible to do so and so?
and webmaster B contacted you saying you worked for a shitty company and they were fucking withdrawing all their fucking money if they don't get it their way.

Who would you spend most time on helping and try to bend the rules a bit for?
If it makes me a shitty rep so be it.

Welcome to the real world.

hi,nofx
if you need transfer your epass to PP just hit me up icq:316550465.
i can help you. epass work well for me. i need it.
thanks

Why should anyone select which customer support person to contact? nofx contacted what was presumably customer support and got a load of crap.

Is there a problem issuing replacement cards??

Have you done anything about it so far instead of bullshitting on this thread and attempting to justify the service on the basis of nofix "not being nice"?

nofix is pissed off. What ya gonna do about it other than tell him to go fuck himself and ask him to treat epassporte with kid gloves?

Is there *anything* you can possibly think of that could resolve the situation simply??? Think harder - it may come to ya sooner or later.

That just makes too much sense.

The CS person handling the issue should have told him right away he needed to pay the $35 instead of having him call twice we can agree on that.

No problem at all.

No nofx stated he was tired of the bs he got and don't want to use ePassporte anymore.

Not really much I can do but if nofx wants to pay the fee for a new card I will gladly order it for him so its printed in the next printing.

Let me guess you want me to say I will try to get a card issued for free to nofx right?
Rules are rules I don't even know if its possible to get a new card for free.

Oh dear God man. When you buy a fucking $35 card from any company don't you expect it to fucking work reasonably? If he lost the motherfucker yes fine rules are rules. His fucking card doesn't work and the FIRST thing you should be doing is trying to fix it regardless of his attitude. You should be doing this moreso BECAUSE he said he is leaving over it. Instead you use that as an excuse to not do a damn thing. Maybe the POS was made defective, is he responsible for that too? No damn atm card should be worn out in a reasonable amount of time and even if the rules are $35 you should be up somebodys ass to get it replaced for free.

Again I say, fucking pathetic.

Epassporte, where customer service is #1:1orglaugh :1orglaugh

Their "nicest" sales rep can't even see the problem here. This shit is beyond comprehension to anyone in business. I guess the owner is rich and doesn't give a shit and it rubs off on employees.

Do I want you to say nofix will get a replacement card for free? That's your biz policy to decide that.

Because epass charge $35 for a bit of plastic and feel unable to replace overused or damaged cards is your problem. What exactly is the epass policy on this? You got a clue?

If you have nada clue on the "rules" of your company, perhaps it may be time to find more meaningful work. It's obvious you have nothing to offer on this topic.

Clearly the words "constructive" or "resolution" is not within the vocabulary and "public relations 101" gets ranked minus 10.

I knew this all along somehow :1orglaugh

Fitty...............one...........I LOVE My Epass:thumbsup

ok lets see here...

I called epass customer support with a level headed and friendly attitude. I almost instantly get connected with some heavy english accented male who asks me what I need. I tell him I have had my card for a very long time and that it's magnetic strip has worn out and can no longer be read in any machines. without asking me for ANY of my account information and without hesitation he tells me that I must goto the epassporte website and fill out this form and that epassporte cannot do this over the phone. I said Ok and hung up.

I goto website. the websites states:
which is the same number from the epassporte customer service page that I had just called.

this is what pissed me off because YOUR CUSTOMER SUPPORT told me some total bullshit thus making me have to waste some more of my time to RECALL, wait, get connected, OH COOL - I get connected TO THE SAME GUY I WAS ON PHONE WITH BEFORE. He even asked me if I was the same guy he had just got off the phone with and I said yea. I then AGAIN, explain to him the same extact thing I had told him the first time and that I had went to the website and he said I had to call customer support and do it. But this time he asks me for my account id, zip, and email addy then puts me on phone for 5 or so minutes. the oaf then comes backs on the phone and states that in order to get a new card I must spend $35 dollars and some other jibber jabber about the website once again to get a new card. I hang up.

the guy totally didnt even give a care about me or my problem. he didnt even know what HE was doing.

That is utter bullshit because I've had your card for 1.5+ years and because of YOUR poor design and quality, that my card you issued me worn out thus causing me problems getting my money which is a pretty big issue.

you're company is charging $35 for a card that costs under $5 to produce and manufacture. $35 per card and the quality of them is this poor? man if PayPal charged $35 for their card, i'm sure it would have gold spinners in it and finger print recognition technology and constant GPS tracking.

I come to gfy to vent my anger and frustration I with dealing with epassporte and your bullshit $35 card fee. I use you guys daily if not weekly. You need to learn how to respect the people who use you and make you.

I got the gold spinner upgrade on my paypal card and I must say my friends are all jealous.

I've had my bank credit card replaced like 3 times over the past year. They haven't charged me any fee once, let alone a $35 printing fee, lol. If they even tried that I'd be setting up a bank account elsewhere pretty quick.

MAYBE I could see something like a $5-10 replacement fee, but $35? Wow. Though the fact that they want to charge the end user for a poor quality card they issued is pretty sad.

why should they offer you a free card ? they want to make money. you dont like it move on somewhere else

keyser is right with that kind of attitude i wouldnt give you shit for free

banks will issue a card at a drop of the hat because of competition.

epass are virtually a lone soldier. They really dont have to concern themselves with the details atm.

Poor old customer service rep always gets the rap

Good business. I know it's hard for idiots to understand but a free card is what should be given in this situation. No questions asked.

Maybe there is a black market for shitty ATM cards? I bet that's it. nofx was just trying to scam him some free plastic so he could turn around and sell it on the streets.

5??

your fucking nuts bro
.05

i'm just overshooting it by far to make it still look absurd.

it's utter bullshit but I guess they dont care, it's quite obvious.

Epassporte provides a useful and satisfying service to many customers. I have not needed any support thus far so I cant comment on that issue but if you cant afford $35 well...

he meant someone that matters

Free epass cards anyone?:winkwink:

Hell Mickey - why not? :winkwink:

It's not the cards I'd be bothering about - more the prospect of service if ever it was needed.

says who ? customer service ? customers service is saying hi and bye not giving away free stuff

you want to know why people go bankrupt within 1 or 2 years of running a business its because of morons who cant understand how to make money :winkwink:

You are a dumbass. Their $35 fee probably costs them $1. Instead of eating $1 to make someone happy they are willing to let them walk and lose all business on top of acting like idiots on a message board where others can choose not to do business with them because of their retarded actions.

$1 lost vs potentially thousands.

I'd eat the $1 and be happy doing it.

This statement couldnt be more true. When I worked at a bank, we got $10 commission for every FREE debit card that we gave away, regardless of how many cards the customer wanted. How could the bank afford this? Well, over the lifetime of the customer, each card brought in a profit of about $1304 PER CARD PER CUSTOMER.

Whatever happened to "the customer is always right?" :disgust

here is what I haven't gotten answered yet

did epassporte purposely create these shitty cards in hopes that within a short amount of time they woul;d have to be replaced, therefor epassporte could charge that nice little $35 for a new card?

seriously, I am not a conspiracy buff, but it does sound like this was the case

fact remains, the only reason people stay with epassporte is because of lack of options

Wow, interesting thread...

I say swallow the $35 bucks and get another card and move on... you used the crap outta your card (yes they arent top quality) but I dont see why you are bitching at epassporte for charging that amount, business is business, they are obviously targetting the type of consumer (like me) that thinks $35 is not expensive... using you're mentality a surfer should bitch at a paysite owner saying "Why charge me $35 a month? I only use $5 worth of bandwith..."

and a little secret: a little humility, understanding and patience can go a long way when dealing with customer support ant ANY company, big or small. Those people are bored outta their minds most of the time and you are just one more voice on the phone to them... you can start by not calling them an 'idiot' on the phone no matter how pissed you are.

Now we all need to remember epassporte is not a Fortune 500 company - yes a Fortune 500 company may have waived the fee - and I agree epassporte has alot of improving and developing to do - just like many of the adult related companies we deal with... but gosh if I spent time complaining about every fuckup at the big adult companies i deal with that cost me $35 I'd be complaining all day... take a downer and focus your attention on more important matters that INCREASE YOUR INCOME instead of having a stroke on the boards about a $35 fee you only pay once a year...

epassporte is good in my books :thumbsup - I use them alot - they are not perfect, and it would be good if they had a direct competitor to force them to compete - but I can think of some big adult companies that are FAR WORSE as far as support is concerned. :2 cents:

And I give Keyser Soze two :thumbsup :thumbsup for having the patience to deal with irate epassporte customers and issues each day :)

http://www.pornhero.com/pornhero.jpg
PornHero

number 1 if you cant afford to pay $35 for a card i will doubt you spend thousands of dollars

number 2 epassport has to much market to give a shit about idiots like him and alike

number 3 treating there employees like shit and expecting something free i would told him on the phone to go :321GFY

nofx, stop crying over $35.

Does it suck epass charges $35 for a new card FUCK YEAH
Should epass be giving away cards for free FUCK YEAH
Did you sign up and agree to pay $35 per card FUCK YEAH

Hope you can understand that. You signed up and agreed to their terms. Making an ass out of yourself crying in public like this. Over something you agreed to however long ago. Come on... If you want a change in policy, be a man and send your suggestion(s) to epassporte via email. Hell, get your friends to as well. But please, stop throwing a childish tantrum like this.

That's because you are an idiot.

If the card numbers are smudged off/hard to read are places likely to reject it, or is the magnetic strip all they care about?

I think the quality of the epass cards are below par compared to every single other card I've ever had. The only difference I noticed between the old grey ones and the dark blue ones was the design.

start a a donation fund for cry babies

never had probs with epass but at the very begining...i needed to load larger amounts daily and withdraw more daily....too some time but was done...as for the quality of the card, i used it ALOTTTT and still doin allright,..as for that 35$ fee...i see it as hmmmm one sale from realitycash.no big deal...everyone needs to make money and good webmasters with money should not complain about this...IMO

OK this will be the last from me in this thread.
If anyone has a problem or question about ePassporte or wishes to discuss this further my contact info is in my sig.

ePassporte is a business and like any other money needs to be made.

The Electron fee costs $35 to be issued ePassporte makes money off that and from withdrawals.

If you lose your card, breaks your card or for any reason needs to have a new card issued the fee will be $35. If this happens close to the renewal date the fee will be waived so you won't have to pay $35 twice.
If you never receive the card a new card will be issued free of charge.

Yes the support nofx received when he called CS wasn't good enough, he should have been told right away that he needed to pay $35 for a new card.
One of the reasons I started working for ePassporte is to provide quick effective support when webmasters need it, like always feel free to contact me with any problems.

I don't even know if its possible to get a new card for free but I am willing to try to convenice the people above me to bend the rules if I think they should.
Yes I work for ePassporte but I approch my job from the customers point of view and if I think someone is being treated wrong I will do my best to convince my bosses to reconsider.

And no ePassporte didn't issue card of poor quality to make extra money on reissuing cards.

right...

they have a lot of my money and the card THEY issued me....that I PAID $35 FOR failed because they are cheapos.

you wouldnt be pissed?