http://www.gofuckyourself.com/showpo...9&postcount=73

Like I said, you agreed to it when you signed up.

ok, let me dissect what you just said here for a little moment.


"If you lose your card, breaks your card or for any reason needs to have a new card issued the fee will be $35."

ok I can see if I LOST or BROKE my card, sure I would shell out $35 with no fucking problem. but for it just FAILING because of poor quality and having to be forced to buy a new one, that is shadey and shows epassporte's true nature, GREED, the true motivation behind most all businesses.

"If this happens close to the renewal date the fee will be waived so you won't have to pay $35 twice.
If you never receive the card a new card will be issued free of charge."

LOL, ok wait, wait... if YOUR COMPANY sent me a card and it got LOST in the mail...you'd reissue me a new card for FREE? interesting...but when my card fails from being used, I must buy a new one? interesting policy you have there.

well whatever, I see how ePassporte customer service works. I pretty much paid $35 to use their card for 1.5 years(probably less then that, cant remember exactly when I joined) and then now I am forced to pay another $35 to get a new card because of their own companies incompetence. I called in attempts to get a new one for free but had to call twice and talked to a total outsourced retard. pretty fucking interesting if you ask me.

Keyzer, since you work for epassporte, could you please inform them that I would like to close my account down and have them cut me a check(or wire) for the total amount of money in my account tomorrow? please icq me for my account id or should I call customer support?. my icq is in my signature.

I have no way to get my money and I refuse to be FORCED to spend ANOTHER bullshit $35 fee for a new card because of YOUR COMPANIES incompetence, highly likely in an effort to get a better deal, low balled the ATM/DEBT card project and got cheapo, shitty looking, crappy quality cards which you then sent to affiliates.

my girl is having a similar problem-
Been waiting to get her money transfered into her checking account for two weeks and it's still not transfered-

She needs to pay her bills and her bill collectors can't understand why she doesn't have the money to pay them-
When she explains to her creditors what's going on they even agree this is bad business and feel bad for her-

Epassporte is a great idea- it can be a HUGE profitable company- but these kinds of issues need to be resolved.

They'll never have the consumer's confidence when people get treated poorly by their reps
Just my :2 cents:

Would nofx's 'year' restart if he paid the $35 fee now?
Also notice the cards are issued in 2 year intervals... so it's really $70 for 1 card... right?

I left out something-

When she does get her money transfered, she can only pay up to three hundred dollars a day.

So now the $900 bill she needs to pay will be $1200 by the time her next payment is due- and even when it's transfered, she can only wire $300 a day to them. It will take 4 days to pay them off

It's retarded.

kBizzle, sorry to hear.

I wish epass cared more for their webmaster customers.

bump

Bottom line you conduct yourself with a professional mannor you get treated professionally. They have a huge surge of business try dealling with paypal or aol any cell phone company etc. larger companies have there own issues.

I have learned to treat the customer support with respect and they always do there best..

Times have changed where the customer was always right to many people took advantage of it. Plus what do you expect from hourly workers under alot of stress.. Leran how to deal with them to get what you want instead of complaining.. :2 cents: take it for what its worth

dude, just pay the fee. Its a cost of doing business.

very true Roger, but that doesn't excuse the fact for epassporte basicallymaking customers pay for epassportes fuck up...they fucked up getting shitty cards, and now with a $35 charge, they are making up for it 3-4x over again

if I use a bank and put tons of money in there and do all kinds of transactions, do you think that bank is going to charge me when I lose my debit card? hell no...because if they want me to continue using it and making them money, they will get me a new one for free ASAP

It is just plain sad when someone like epassporte can continue to piss people off and provied horrible service, all the while jacking webmasters left and right for hard earned money, all because no one else can figure out how to set up a similar service and compete with them.

There should ALWAYS be competition for every business, it is what makes companies evolve into stronger and more fierce businesses...but epassporte is lacking the competition, so they keep regressing into one of the most horrible online payment systems on the web

yeah, they do a lot of volume, and a lot of people are happy with them, but I guaratee you if something better came along, epassporte would have a serious run for their money...

Bottom line:

A company with no competition can do whatever the fuck they want.

Guys, you are missing what was already said. Epassporte makes profit from the cards. It's their own business and they can see if they have to charge them or not. You can't accuse them for greed unless you can prove they are over-profiting or something to that degree charging the cards takes it to another level or something.

The cards shipped were not defective first place, but upon frequent (mis?)usage they got damaged. I do not disagree swallowing the cost of it specially for affiliates it's a smart corp. move to do, but it's really pointless to argue on that for hours.

The first thing is to understand why customers stop doing business with you.

* 1% die
* 3% move away
* 5% seek alternatives or develop other relations
* 9% begin doing business with the competition
* 14% are dissatisfied with the product or service
* 68% are upset with the treatment they received

That means you have some control over 96% of the reasons customers stop doing business with you. Providing great customer service prevents most of these problems from occurring.

An old adage to remember is that it costs five times as much to develop a new customer than to keep a old one.

Roger I like and respect you but please your being very transparent lol

If that's the case, shouldn't he have received a new card approximately 6 months ago? He's had his account for a year and a half, so if what you are saying is true... that you get a new card every time you pay your yearly fee... then he would now be using a 6 month old card instead of one that is a year and a half old and wouldn't be having this problem with a worn out card.
What am I missing here?

They charge $35 a year and send cards every 2 years? :1orglaugh

Ouch!

I do believe you are correct.

I thought you were this big money player and your not helping out your girlfriend? What a guy lol

Epass can do no wrong according to Roger. No use even mentioning it.

So what is the $35 annual fee for then? What... every other year it's for the new card, and the other years it's just for shits and giggles?

kb has like 20 GFs

aint that easy to be a pimp :)

12345678

interesting

my cards expiration date is 03/07..so i've had it just over a year, hah.

epassporte = horrid CS

wow theres a lot of good questions in this thread that i would like answered as well but as Soze said, he's not posting in this thread anymore so i guess i gotta send an email or something to get answers.

ahh well... i dont use the card at all ;)

ROFL @ EPASS. Learn to do buisness, fucktards.
These types of customer reviews is exactly why I stay away from them.

fuck the greed and fee's

Sorry Keyzer, no offense to you or anyone, but people are generally tired of fees for every little thing, but especially where banking is concerned. The major banks have all instituted little fees for just about everything..... you write too many cheques in a month -- fee. You use another bank's ATM to make a cash withdrawal -- fee. At some banks if you want to actually deal with a real live teller, guess what? --- FEE.

But one thing I do know is, I deal with two banks locally, and have on occasion needed to get my ATM cards replaced. One was lost a few years ago, the other one wore out. Neither one charged me any kind of fee for replacement.

"Rules are rules" as you said, but some rules are just plain wrong, some are even outrageous. Rules can be changed.

As far as customer support goes, many customers are frustrated when they call, many will come across as dicks, that's a given. What's not a given is to get great customer support and problem-solving in the face of attitude. The question is, does the company want to be perceived as being one that goes above and beyond expectations?... or it is happy to tell angry frustrated customers to "deal with it, rules are rules"?

Cheers.

I never received a card on one of my accounts and epass wouldn't send a new one nor refund the money.

What a bunch of BS! You just said that unless one pay the fee there is no way you gonna send a new card..

This is so typical epassporte! The support don't know shit, and thats when they bother to answer to your e-mails and not just ignore your simple questions or send you some standard shit that has nothing to do with your question...

When will you start taking care of your clients, the same clients that make you money? The second a service similar to epassporte starts, I'll end everything with epass and go with the newcomers, and I hardly think I'm alone after reading this thread..

@Keyser Soze don't take this personal. Ppl just blame epassporte. You are doing a great job yourself.

Hey, at least you guys GOT A CARD.

When i first signed up, i didn't want a card. I purposely did NOT check to box to issue me a card...but i still got charged the $35 anyway. :1orglaugh

So i figured, ahh well....why not. I guess i'll take the card if they're going to force it on me. After all, it'll cost me more time to bitch at them for taking $35 when i said no to the card.

So i'm out $35, AND no card. :disgust



:helpme

I think they are the #1 adult related payment processor now.

EPASS knew they can do this because of low competition out there. :pimp

just like coca cola w/o pepsi before :winkwink:

bonus for their outsource customer support. :helpme :1orglaugh