give dreamhost a try :)

Mike runs webair and its a tight ship! Solid hosting.

If i was going to choose another host it would be mike.

Great with support, friendly guy, and his company has been in business and reliable for years...I don't even use them! That's word of mouth i hear.

:)

going solely on the number of "webair rocks" posts vs "webair sucks"
they seem to be a good company

worst hosting i've ever had. when i was hosted there, there was always downtime every few days and they never really fixed anything , most of the time they just reboot and thats it and few days later down again and reboot again. i lost half my traffic bacause of them and they never really tried to fix anything there only solution was roboot and cross you fingers it wont be down again or at least it would stay up a couple more days longer. total experience worthless hosting and for those not so smart people to say they rock try using a free monitoring service and you know how much downtime you have & if you dont know a free monitoring service i'd recommend a couple serviceuptime.com host-tracker.com and see your email be full of alerts from them

I think those who whine about webair didn't talk to the right people to fix the problem.

I know personaly by seeing mikes responses to situations about his company, things get handled on the spot, and done quickly.

Every hosting company has their share of problems, and when you've been in business 5 + years like webair has, you will run into some few complaints.

hell, look at aol, they end up on CNN for complaints about their service!

Go make money, enjoy summer, and stop whineing.

I do not think the media's ever got off that story, and rightfully so. I've never used AOL, but I have some dial up friends still on it. They have had the same exact connection complaints for years.

:1orglaugh :1orglaugh

Just do a search for "webair" on GFY.

It's crap.

I dig my webair hosting i gots 8 servers wit dem guys not one issue no downs time and dere support crews is top notch no complainin her me fellow mackerz. instead of getting mouthy and bringing your spew here yous be better offs goin to the man himself and gettin dem to looks into yous issues you most likely runnin stupid shizz causing your digs to drop. yous no macker yous a newbz with a capitol on da N. :pimp

I was thinking you talked funny untill I saw your nick :1orglaugh

i have almost an identical situation.

both Sagi and Brian H. have been excellent.

webair is no longer a "budget" host---but for the price they have the best north american and europe speed and connectivity.

As customer you should not 'look' or search for the right persons within the company....They should offer the right ppl to you.....

I just had to reply because that comment is absolutely rediculous.

If "Technical Support" are not the right people to talk to, to solve your "technical issues", who is? You can't talk to the owner everytime you have an issue that needs to be solved.

I really don't understand the whole "never replied to my tickets" "never answered my emails or icq's" thing here.
They have a 1-800 number, you call and press 5 to talk to a tech. If your sites are down why are you waiting for an email reply when you can get someone on the phone immediately?

I'd also like to point out that the vast majority of the people who complain about server issues with almost any host are the ones on the cheap virtual accounts.
Those are a nightmare for any host because any idiot who doesn't know what he's doing installs some memory hogging script and it fucks 100 people over. That's why alot of the big hosts stopped offering virtual accounts altogether. If you're really serious about your business spend the $100 a month to get your own server.

I can understand webair wanting to help out the little guy and the newbie by offering those small virtual accounts, but it seems like they catch all kinds of hell for doing it.

Ah its the customer's fault. Now that is lame. If you offer a service then do it properly and no one will complain. If you offer a service and it only works intermittently then you will catch flak. QED.

To be honest I am surprised by the extent of the dissatisfaction by so many Webair customers. My post was a spasm of irritation at yet more downtime and I did not expect it to generate this level of negative response. In some ways Webair on GFY almost has a 'sacred status' with the odd negative comment outweighed by a legion of 'Webair rocks/is the best' etc etc posts. Lestways this is my impression given I do not spend endless hours on GFY!

Have yet to see any comments from Webair themselves which also surprises me.

..................

Too bad the "Rocks" posts are the same 4 people.

I have never got any replies to their sales enquiries.
What I find hard to understand is why a professional webhost has their two nameservers on the same c blocks.if one goes down, its more than likely the 2nd one will go down as well.
They should be on completely different c class ips held in different locations.
I am not surprised they have so much downtime

i have a cheap 0 virtual account and they have only been down once, but there is nobody resetting the servers, they get real fucking slow at times.

ATT WEBAIR: reboot your virtuals more often, you need to monitor them better is my only gripe

I've never been a client but have noticed they host numerous notorious spam sites with impunity.

While that is a good point, pre-release on dedicated servers is a bit iffy, and I still find it strange you're defending it.

Here's a list of people I talked to:

Adrian
Mike
Gerard
Brian Hourigan
Anuj
[various other tech people I can't remember]

Who do you suggest instead?

In my case, I was on the phone with them all the time. That's how I finally got over to Brian. They don't do anything on the phone except reboot the server. Then, if you have a problem later, they claim you never called -- you have no record of it.

I'm not on virtual hosting. The server with Webair was a Dual Xeon 3.0 with 2GB of RAM and a 126GB SCSI drive.

And their rep is still not here with a single opposite word ?

As people have said time and time again, GFY is not a support forum. Webair has no obligation to post here.

You can draw your own conclusions, but I wouldn't condemn them because they didn't post in the thread -- it's lose/lose. If they don't address every person, they look like they're hiding something. If they address each post, they look defensive.

Of course, the fix is to provide service that lives up to what you're supposed to be offering, but that's another issue.

I doubt there's any malfeasance intended on the part of Mike or others. Mike is well-intentioned, it's just difficult for him to watch EVERYTHING that goes on in a large company.

So, I've been hit harder than most probably have by Webair, and even I understand why it's not an admission of guilt not to post on GFY in the first few pages of a thread, or even at all.

And it got them in alot of trouble recently

I didn't see that.

It's difficult to get mails in or out sometimes, and I've had sites blacklisted because they were on Webair nameservers, but just creating your own nameservers and getting a "fresh" IP usually helps a bit.

Not that I have to worry anymore.

All in all my webair experiences have been satisfactory to date. Their support leaves a little to be desired in my mind though.

I think it's an easy thing to fix, though. Professionalism and ability to fix problems (rebooting a server is NOT a fix for recurring problems) would make it 100% better.

they're a joke, i'd never trust my business with a bunch of idiots like them. search the board, there's a lot of complaints with them.

Agreed, there are a lot of complaints, but why the personal attacks? I don't think they're idiots -- I think they're fine people. They've just cost me a bunch of money, and haven't responded to emails on the topic.

omfg :1orglaugh

What a reply. I think webair sucks as well. When my hosting was over, they changed my dns rapidly so I got a porn grandma site on one of my mainstream sites.

You're lucky -- for me, it took a while to get my DNS back under my own ownership. They closed my control panel account, then asked me to login to the control panel and do it myself.

HA! :1orglaugh

edgeprod, throw that invoice in registered mail.. give them their ten days. if they don't respond with a check, im sure your attorney would be happy to attach it to his letterhead on the next round of communications their direction. :2 cents:

Hopefully, Mike will just contact me directly and we won't have to take steps like that. We're not talking a lot of money -- it's just "doing the right thing" that matters more than anything else. I didn't get service, but month after month they asked me to "just stay a while longer, we'll get it fixed." It never happened.

They've operated for a year with no consideration of how their non-performance on your contract would affect your business. Why give any regard to how your actions will affect theirs?

Webair is fortunate this is you, and not me. :2 cents:

They didn't do anything malicious, it was just the "regular" kind of fucking things up, if there is such a thing. As I've said, I think a lot of the guys there MEAN well, but this slipped through the cracks time and time again. I was more than patient. When a Dual Xeon 3.0 with 2GB of RAM can't serve more than 1Mbps (and usually crashed with even LESS load), something is wrong.

Seems so. I like to think I'm a reasonable person. If they had just replied on time, keep things above-board, and (especially) not turned my server off early, and fucked me out of that database, site, and the extra money spent rebuilding it, I wouldn't even have bothered with the invoice.

:error

You're being too nice. Hopefully karma will reward you deservingly. :thumbsup

I've got a nice place, a nice car, a hot girlfriend, and MrKris lets me blow him whenever I want.

What more could I ask for?

i use webair, and have no issues with them. i think that they are greatthem to anyone.

:1orglaugh :1orglaugh :1orglaugh

See, that'd be fine, except ... I'd have to BE one of those guys! Not worth it!

They are down for me at the moment. Only had them a month but they have been down more than all my current hosts have been all year combined. I'll give it a week since they aren't important sites. I couldn't imagine putting an important site on it though. Reminds me of the old web hosting days when downtime was common.

Not to be a dick, but why do I have to know the right people to have my websites stay up? I host at a lot of places and never had to know the right people for them to have good uptime.

Since when is it the client's responsibility to make an effort to talk to the right people, for getting the support he's entitled to according to the contract?

True, but if *anyone* replied, I'd have been happy. I just wanted my issues addressed and corrected. All I wanted to do was serve sites from the hardware.

I must be talking to the wrong people then. The server my sites are on have been rebooting for the whole afternoon apparently according to the one I talked to.

It's the second thread with complaints about webbair (that I read), weird, since I only heard many good things about them so far ...

my webair-hosted sites are down also, few hours or more now

Just checked and yep down again! The thought of putting anything important through them brings me out in a nervous rash!

Shame really...but there you go lifes a bitch.