i have virtual accounts on webair , phatservers , gotwebhost.com and a few others and i built my own script to check for downtime on each of them and maybe i am just lucky but i dont run into much downtime on any of them . webair has probably given me the least troubles of any host i use ( granted i also use them the least ) . i had some speed issues for awhile but im on a virtual account so i cant always expect the fastest line :) anyways i know not every case is the same but figured i would at least give my experience with them..

small problems are inevitable almost anywhere, but anything that's ever happened with me while using them has been taken care of real fast. plus anything i ask for help with or to be done is done even faster. always get a response and they've been great to me.

maybe since you have such high standards you should go buy a server and put it in your bedroom by your mini fridge and host it yourself since you demand such a high level of excellency and never expect there to be even a simple bit of trouble.

Mixed bag really. Had 30 odd sites on a server with them for years and not one single problem. Signed up on another plan recently and all 14 sites down earlier today, sent a support ticket in, and fixed within half an hour.

Out of about 30 hosting companies I have used the last few years, about 2 have never let me down.

Generally I'd say hosting companies SUCK ASS.

Holy shit! 30 hosts in a few years?

:1orglaugh :1orglaugh :1orglaugh

hheheheheheh

Never had a problem with Webair and we have 5 dedicated servers there

The net was built on pre-release and beta software. If everyone was using release stuff we'd be stuck using 2-3 year old technology.

No reminder needed, I do not care to work for anyone :1orglaugh

Never used them.

Sorry about your problems with them tho, that sucks.

Well I have been there for about 6years now and have had very few if any probs with them. Mike isn't home yet and I'll make sure he see this.



:)

give dreamhost a try :)

Mike runs webair and its a tight ship! Solid hosting.

If i was going to choose another host it would be mike.

Great with support, friendly guy, and his company has been in business and reliable for years...I don't even use them! That's word of mouth i hear.

:)

going solely on the number of "webair rocks" posts vs "webair sucks"
they seem to be a good company

worst hosting i've ever had. when i was hosted there, there was always downtime every few days and they never really fixed anything , most of the time they just reboot and thats it and few days later down again and reboot again. i lost half my traffic bacause of them and they never really tried to fix anything there only solution was roboot and cross you fingers it wont be down again or at least it would stay up a couple more days longer. total experience worthless hosting and for those not so smart people to say they rock try using a free monitoring service and you know how much downtime you have & if you dont know a free monitoring service i'd recommend a couple serviceuptime.com host-tracker.com and see your email be full of alerts from them

I think those who whine about webair didn't talk to the right people to fix the problem.

I know personaly by seeing mikes responses to situations about his company, things get handled on the spot, and done quickly.

Every hosting company has their share of problems, and when you've been in business 5 + years like webair has, you will run into some few complaints.

hell, look at aol, they end up on CNN for complaints about their service!

Go make money, enjoy summer, and stop whineing.

I do not think the media's ever got off that story, and rightfully so. I've never used AOL, but I have some dial up friends still on it. They have had the same exact connection complaints for years.

:1orglaugh :1orglaugh

Just do a search for "webair" on GFY.

It's crap.

I dig my webair hosting i gots 8 servers wit dem guys not one issue no downs time and dere support crews is top notch no complainin her me fellow mackerz. instead of getting mouthy and bringing your spew here yous be better offs goin to the man himself and gettin dem to looks into yous issues you most likely runnin stupid shizz causing your digs to drop. yous no macker yous a newbz with a capitol on da N. :pimp

I was thinking you talked funny untill I saw your nick :1orglaugh

i have almost an identical situation.

both Sagi and Brian H. have been excellent.

webair is no longer a "budget" host---but for the price they have the best north american and europe speed and connectivity.

As customer you should not 'look' or search for the right persons within the company....They should offer the right ppl to you.....

I just had to reply because that comment is absolutely rediculous.

If "Technical Support" are not the right people to talk to, to solve your "technical issues", who is? You can't talk to the owner everytime you have an issue that needs to be solved.

I really don't understand the whole "never replied to my tickets" "never answered my emails or icq's" thing here.
They have a 1-800 number, you call and press 5 to talk to a tech. If your sites are down why are you waiting for an email reply when you can get someone on the phone immediately?

I'd also like to point out that the vast majority of the people who complain about server issues with almost any host are the ones on the cheap virtual accounts.
Those are a nightmare for any host because any idiot who doesn't know what he's doing installs some memory hogging script and it fucks 100 people over. That's why alot of the big hosts stopped offering virtual accounts altogether. If you're really serious about your business spend the $100 a month to get your own server.

I can understand webair wanting to help out the little guy and the newbie by offering those small virtual accounts, but it seems like they catch all kinds of hell for doing it.

Ah its the customer's fault. Now that is lame. If you offer a service then do it properly and no one will complain. If you offer a service and it only works intermittently then you will catch flak. QED.

To be honest I am surprised by the extent of the dissatisfaction by so many Webair customers. My post was a spasm of irritation at yet more downtime and I did not expect it to generate this level of negative response. In some ways Webair on GFY almost has a 'sacred status' with the odd negative comment outweighed by a legion of 'Webair rocks/is the best' etc etc posts. Lestways this is my impression given I do not spend endless hours on GFY!

Have yet to see any comments from Webair themselves which also surprises me.

..................

Too bad the "Rocks" posts are the same 4 people.

I have never got any replies to their sales enquiries.
What I find hard to understand is why a professional webhost has their two nameservers on the same c blocks.if one goes down, its more than likely the 2nd one will go down as well.
They should be on completely different c class ips held in different locations.
I am not surprised they have so much downtime

i have a cheap 0 virtual account and they have only been down once, but there is nobody resetting the servers, they get real fucking slow at times.

ATT WEBAIR: reboot your virtuals more often, you need to monitor them better is my only gripe

I've never been a client but have noticed they host numerous notorious spam sites with impunity.

While that is a good point, pre-release on dedicated servers is a bit iffy, and I still find it strange you're defending it.

Here's a list of people I talked to:

Adrian
Mike
Gerard
Brian Hourigan
Anuj
[various other tech people I can't remember]

Who do you suggest instead?

In my case, I was on the phone with them all the time. That's how I finally got over to Brian. They don't do anything on the phone except reboot the server. Then, if you have a problem later, they claim you never called -- you have no record of it.

I'm not on virtual hosting. The server with Webair was a Dual Xeon 3.0 with 2GB of RAM and a 126GB SCSI drive.

And their rep is still not here with a single opposite word ?

As people have said time and time again, GFY is not a support forum. Webair has no obligation to post here.

You can draw your own conclusions, but I wouldn't condemn them because they didn't post in the thread -- it's lose/lose. If they don't address every person, they look like they're hiding something. If they address each post, they look defensive.

Of course, the fix is to provide service that lives up to what you're supposed to be offering, but that's another issue.

I doubt there's any malfeasance intended on the part of Mike or others. Mike is well-intentioned, it's just difficult for him to watch EVERYTHING that goes on in a large company.

So, I've been hit harder than most probably have by Webair, and even I understand why it's not an admission of guilt not to post on GFY in the first few pages of a thread, or even at all.

And it got them in alot of trouble recently

I didn't see that.

It's difficult to get mails in or out sometimes, and I've had sites blacklisted because they were on Webair nameservers, but just creating your own nameservers and getting a "fresh" IP usually helps a bit.

Not that I have to worry anymore.

All in all my webair experiences have been satisfactory to date. Their support leaves a little to be desired in my mind though.

I think it's an easy thing to fix, though. Professionalism and ability to fix problems (rebooting a server is NOT a fix for recurring problems) would make it 100% better.

they're a joke, i'd never trust my business with a bunch of idiots like them. search the board, there's a lot of complaints with them.

Agreed, there are a lot of complaints, but why the personal attacks? I don't think they're idiots -- I think they're fine people. They've just cost me a bunch of money, and haven't responded to emails on the topic.