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-   -   Webair sucks - discuss (https://gfy.com/showthread.php?t=634457)

zentz 07-19-2006 03:49 PM
i have three servers with webair for a couple of months now and had some downtimes in start occured by some bad configs in BIOS (thats what they said at least). Two days ago i had 10 hours of downtime because my HDs crashed and the rebuilding of RAID5 has failed (thanks god i had backups). So far the live support had replies in less then 15 minutes, but usualy they cant fix the complex problems so you have to wait to get in contact with the senior tech (Brian Hourigan knows his job indeed). Other then that i didnt had much problems and im happy with the services comparing to the prices so far... I'll give it more time before making any other conclusions. Keep this thread interesting!

edgeprod 07-19-2006 04:23 PM
How can your sites be down? Haven't you seen the posts talking about how wonderful people think Webair is? Those posts ALONE should keep your sites running!

edgeprod 07-19-2006 04:23 PM
Quote:
Originally Posted by zentz
Brian Hourigan knows his job indeed
I can't say enough about the guy: polite, respectful, competent, goes the extra mile.

:thumbsup

Barefootsies 07-19-2006 05:48 PM
Quote:
Originally Posted by edgeprod
How can your sites be down? Haven't you seen the posts talking about how wonderful people think Webair is? Those posts ALONE should keep your sites running!
:1orglaugh :1orglaugh :1orglaugh

SpeakEasy 07-19-2006 06:05 PM
Quote:
Originally Posted by iwantchixx
webair = dog shit.

Even dream host is better LOLZ
I don't know about dreamhost, but webair does suck. There support is the worst in the biz from what people say and it seems recently that their network has gotten very slow in the past month. I also heard that they route their outgoing traffic through cogent but don't tell people that? Oh well I'm glad I keep my sites away from them.:2 cents:

SpeakEasy 07-19-2006 06:14 PM
oops double post

MaddCaz 07-19-2006 06:15 PM
Quote:
Originally Posted by SPeRMiNaToR
don't even TRY running an Autoblogger site on Webair. Trust me. It's shit.
good call

edgeprod 07-19-2006 06:18 PM
Quote:
Originally Posted by MaddCaz
good call
I'm not exactly sure why, but my ABP sites got a healthy spike when I took them off of Webair -- maybe the IP had spam problems? I don't want to make random accusations, though. I've tried to stick to the facts, here.

edgeprod 07-20-2006 07:56 AM
Are we all done with this thread?

TurboAngel 07-20-2006 07:58 AM
I don't get you all I have been there for 6 years and have had very little down time in those years. You all know everyone is just getting back from Vegas so I'm 100% sure Mike will be working on things today.

I'm happy there and the people I have sent are happy also.

edgeprod 07-20-2006 08:02 AM
I don't know what's to "get" about it. The majority of people hosting at Webair will have a positive experience, because that's just how things work.

You judge a company by how they handle the NEGATIVE experiences.

I trust that Mike will be resolving my personal concerns shortly, and that's all there is to it. He's a stand up guy, and he's going to prove that as soon as he gets back. I bet he contacts each and every person that had a problem, and makes it right.

"Get it" now, or do we have to move to a more remedial level?

Argoz 07-20-2006 08:07 AM
I've never experienced any problem with Webair. Only good support and deals!

JUSTB 07-20-2006 08:08 AM
Ya know, having been in this postition in the past I would say Webair is having growing pains.You experience this when you're a good company and have large growth. I'm sure they'll have everything in order soon.

TurboAngel 07-20-2006 08:11 AM
Quote:
Originally Posted by edgeprod
I don't know what's to "get" about it. The majority of people hosting at Webair will have a positive experience, because that's just how things work.

You judge a company by how they handle the NEGATIVE experiences.

I trust that Mike will be resolving my personal concerns shortly, and that's all there is to it. He's a stand up guy, and he's going to prove that as soon as he gets back. I bet he contacts each and every person that had a problem, and makes it right.

"Get it" now, or do we have to move to a more remedial level?

I said I didn't get it. I don't understand how everything I have at Webair is fine and now that there a thread bashing them all of a sudden all these people come out and say how they have had such probs. That what I DON"T GET.


Mike is a stand up guy and I'm 100% sure he'll be taking care of the probs.

:)

edgeprod 07-20-2006 09:00 AM
Quote:
Originally Posted by TurboAngel
I said I didn't get it. I don't understand how everything I have at Webair is fine and now that there a thread bashing them all of a sudden all these people come out and say how they have had such probs. That what I DON"T GET.


Mike is a stand up guy and I'm 100% sure he'll be taking care of the probs.
I think I'm even more confused. You seem to be saying that your good experiences with Webair preclude others having bad experiences. It's almost like "Gee, my BMW has never broken down -- what the fuck do they even have service centers for?"

But I'll let it pass -- I've been up over 24 hours.

I agree (as I've already said) that Mike will resolve it. As soon as he pays the invoice I sent his company, I'm not even going to bring this up again.

edgeprod 07-20-2006 09:02 AM
Quote:
Originally Posted by JUSTB
Ya know, having been in this postition in the past I would say Webair is having growing pains.You experience this when you're a good company and have large growth. I'm sure they'll have everything in order soon.
*whistles innocently* I have no idea what you're talking about! :winkwink:

I can't imagine you being part of an operation that isn't tip-top .. wish we were working together right now, as a matter of fact.

TurboAngel 07-20-2006 09:04 AM
Quote:
Originally Posted by edgeprod
I think I'm even more confused. You seem to be saying that your good experiences with Webair preclude others having bad experiences. It's almost like "Gee, my BMW has never broken down -- what the fuck do they even have service centers for?"

But I'll let it pass -- I've been up over 24 hours.

I agree (as I've already said) that Mike will resolve it. As soon as he pays the invoice I sent his company, I'm not even going to bring this up again.

It's not like that at all, believe what you want I think if you have been up over 24 hours it's time to go to bed.

:winkwink:

edgeprod 07-20-2006 09:06 AM
Quote:
Originally Posted by TurboAngel
It's not like that at all, believe what you want I think if you have been up over 24 hours it's time to go to bed.
Hehe, yeah. I'm not tired, but I'm a bit "loopy." I've been IN bed three times already, but got up for various reasons. It sucks.

justsexxx 07-20-2006 09:10 AM
Quote:
Originally Posted by TurboAngel
I said I didn't get it. I don't understand how everything I have at Webair is fine and now that there a thread bashing them all of a sudden all these people come out and say how they have had such probs. That what I DON"T GET.


Mike is a stand up guy and I'm 100% sure he'll be taking care of the probs.

:)

You know if a company is a good company when you have an 'issue'

And why is this 'bashing' ? Looks like 'real' honest stories to me

Ace_luffy 07-20-2006 10:19 AM
too bad.......... i hope webair fix the problem.........

JUSTB 07-20-2006 10:30 AM
Quote:
Originally Posted by edgeprod
*whistles innocently* I have no idea what you're talking about! :winkwink:

I can't imagine you being part of an operation that isn't tip-top .. wish we were working together right now, as a matter of fact.

trust me, i am so happy not to be working in hosting anymore!

right now I'm up to my ears working on the redesign and relaunch of Voyeur Dorm and Dude dorm and our new affiliate program...

you coming to Miami?

DamageX 07-20-2006 11:11 AM
Quote:
Originally Posted by TurboAngel
I said I didn't get it. I don't understand how everything I have at Webair is fine and now that there a thread bashing them all of a sudden all these people come out and say how they have had such probs. That what I DON"T GET.
It works like this, run them in your sig and keep prasing them to high heavens in every thread like this and you get good service. Who said kissing ass doesn't work? :winkwink:

TurboAngel 07-20-2006 02:53 PM
Quote:
Originally Posted by justsexxx
You know if a company is a good company when you have an 'issue'

And why is this 'bashing' ? Looks like 'real' honest stories to me
Where did you see me say that?




Quote:
Originally Posted by DamageX
It works like this, run them in your sig and keep prasing them to high heavens in every thread like this and you get good service. Who said kissing ass doesn't work? :winkwink:

They don't pay me! They aren't in my sig.

:mad:

DamageX 07-20-2006 02:59 PM
Quote:
Originally Posted by TurboAngel
They don't pay me!
Only you and them know whether that is actually true or not, and I believe neither would be caught dead saying the opposite of what you just said.

Quote:
Originally Posted by TurboAngel
They aren't in my sig.
...anymore.

TurboAngel 07-20-2006 03:02 PM
Quote:
Originally Posted by DamageX
Only you and them know whether that is actually true or not, and I believe neither would be caught dead saying the opposite of what you just said.



...anymore.

You are smoking something THEY HAVE NEVER been in my sig! I have been with them for 6 years now and have had very little downtime so just because I am loyal to those that are loyal to me don't hate on me about it!

:)

FetishTom 07-20-2006 03:12 PM
...and they are down again. Seems the problem is getting worse. Fuck it time to jump ship

FetishTom 07-20-2006 03:13 PM
...and they are down again. Seems the problem is getting worse. Fuck it.

edgeprod 07-20-2006 05:13 PM
Quote:
Originally Posted by JUSTB
trust me, i am so happy not to be working in hosting anymore!

right now I'm up to my ears working on the redesign and relaunch of Voyeur Dorm and Dude dorm and our new affiliate program...

you coming to Miami?
Isn't Voyeur Dorm run by the people that ran Candid? Did you hop back over to that fence? I remember "back in the day," Candid popped up to run VD. Or I'm totally confused.

I'm not hitting Miami -- burned out on crappy shows right now. I'll probably do Costa Rica.

thebossxxx 07-20-2006 05:22 PM
Mike at web air gets the job done for many of our tours!

Sly 07-20-2006 05:29 PM
Edgeprod you are the most patient and understanding hosting customer I have ever seen.

edgeprod 07-20-2006 05:44 PM
Quote:
Originally Posted by Sly
Edgeprod you are the most patient and understanding hosting customer I have ever seen.
It's all good. I ICQ'd Mike today, just waiting for a reply -- I figure I'll be the one who is proactive and contact HIM, since I've got an invoice sitting over there that hasn't been paid yet.

SpeakEasy 07-21-2006 06:05 PM
Quote:
Originally Posted by Lenny2
I really don't understand the whole "never replied to my tickets" "never answered my emails or icq's" thing here.
They have a 1-800 number, you call and press 5 to talk to a tech. If your sites are down why are you waiting for an email reply when you can get someone on the phone immediately?

I'd also like to point out that the vast majority of the people who complain about server issues with almost any host are the ones on the cheap virtual accounts.
Those are a nightmare for any host because any idiot who doesn't know what he's doing installs some memory hogging script and it fucks 100 people over. That's why alot of the big hosts stopped offering virtual accounts altogether. If you're really serious about your business spend the $100 a month to get your own server.

I can understand webair wanting to help out the little guy and the newbie by offering those small virtual accounts, but it seems like they catch all kinds of hell for doing it.

When you are a paid sig whore it kind of kills your credibility...:2 cents:

edgeprod 07-22-2006 02:27 AM
Tried to post this yesterday, but obviously it didn't post. Here's what it was:

Quote:
Just spoke with Mike. Here's what happened:

To sum things up, it was a tidal wave of concern for getting things right, and not letting anything like this happen EVER again to anyone. In the space of about an hour, I got a call from the CEO, the CTO, and my account rep, each explaining the exact steps they'd be taking to prevent situations like this from happening, explaining where I was at fault in the process, and offering to work together in the future in a much more transparent fashion.

As predicted, this is a company that can definitely get it done right when all of the pieces move in the right direction. Although balls were dropped, and it cost me money, they've made a real effort to repair the relationship, and I can respect that. Many companies would have just ignored the problem.

Thanks, Webair!

boneless 07-22-2006 03:50 AM
WEBAIR ROCKS...period, i got 5 boxes with them and did have some probs in the past but nothing a normal convo with both mike and sagi couldnt resolve.

For me webair is :thumbsup


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