omfg :1orglaugh

What a reply. I think webair sucks as well. When my hosting was over, they changed my dns rapidly so I got a porn grandma site on one of my mainstream sites.

You're lucky -- for me, it took a while to get my DNS back under my own ownership. They closed my control panel account, then asked me to login to the control panel and do it myself.

HA! :1orglaugh

edgeprod, throw that invoice in registered mail.. give them their ten days. if they don't respond with a check, im sure your attorney would be happy to attach it to his letterhead on the next round of communications their direction. :2 cents:

Hopefully, Mike will just contact me directly and we won't have to take steps like that. We're not talking a lot of money -- it's just "doing the right thing" that matters more than anything else. I didn't get service, but month after month they asked me to "just stay a while longer, we'll get it fixed." It never happened.

They've operated for a year with no consideration of how their non-performance on your contract would affect your business. Why give any regard to how your actions will affect theirs?

Webair is fortunate this is you, and not me. :2 cents:

They didn't do anything malicious, it was just the "regular" kind of fucking things up, if there is such a thing. As I've said, I think a lot of the guys there MEAN well, but this slipped through the cracks time and time again. I was more than patient. When a Dual Xeon 3.0 with 2GB of RAM can't serve more than 1Mbps (and usually crashed with even LESS load), something is wrong.

Seems so. I like to think I'm a reasonable person. If they had just replied on time, keep things above-board, and (especially) not turned my server off early, and fucked me out of that database, site, and the extra money spent rebuilding it, I wouldn't even have bothered with the invoice.

:error

You're being too nice. Hopefully karma will reward you deservingly. :thumbsup

I've got a nice place, a nice car, a hot girlfriend, and MrKris lets me blow him whenever I want.

What more could I ask for?

i use webair, and have no issues with them. i think that they are greatthem to anyone.

:1orglaugh :1orglaugh :1orglaugh

See, that'd be fine, except ... I'd have to BE one of those guys! Not worth it!

They are down for me at the moment. Only had them a month but they have been down more than all my current hosts have been all year combined. I'll give it a week since they aren't important sites. I couldn't imagine putting an important site on it though. Reminds me of the old web hosting days when downtime was common.

Not to be a dick, but why do I have to know the right people to have my websites stay up? I host at a lot of places and never had to know the right people for them to have good uptime.

Since when is it the client's responsibility to make an effort to talk to the right people, for getting the support he's entitled to according to the contract?

True, but if *anyone* replied, I'd have been happy. I just wanted my issues addressed and corrected. All I wanted to do was serve sites from the hardware.

I must be talking to the wrong people then. The server my sites are on have been rebooting for the whole afternoon apparently according to the one I talked to.

It's the second thread with complaints about webbair (that I read), weird, since I only heard many good things about them so far ...

my webair-hosted sites are down also, few hours or more now

Just checked and yep down again! The thought of putting anything important through them brings me out in a nervous rash!

Shame really...but there you go lifes a bitch.

i have three servers with webair for a couple of months now and had some downtimes in start occured by some bad configs in BIOS (thats what they said at least). Two days ago i had 10 hours of downtime because my HDs crashed and the rebuilding of RAID5 has failed (thanks god i had backups). So far the live support had replies in less then 15 minutes, but usualy they cant fix the complex problems so you have to wait to get in contact with the senior tech (Brian Hourigan knows his job indeed). Other then that i didnt had much problems and im happy with the services comparing to the prices so far... I'll give it more time before making any other conclusions. Keep this thread interesting!

How can your sites be down? Haven't you seen the posts talking about how wonderful people think Webair is? Those posts ALONE should keep your sites running!

I can't say enough about the guy: polite, respectful, competent, goes the extra mile.

:thumbsup

:1orglaugh :1orglaugh :1orglaugh

I don't know about dreamhost, but webair does suck. There support is the worst in the biz from what people say and it seems recently that their network has gotten very slow in the past month. I also heard that they route their outgoing traffic through cogent but don't tell people that? Oh well I'm glad I keep my sites away from them.:2 cents:

oops double post

good call

I'm not exactly sure why, but my ABP sites got a healthy spike when I took them off of Webair -- maybe the IP had spam problems? I don't want to make random accusations, though. I've tried to stick to the facts, here.

Are we all done with this thread?

I don't get you all I have been there for 6 years and have had very little down time in those years. You all know everyone is just getting back from Vegas so I'm 100% sure Mike will be working on things today.

I'm happy there and the people I have sent are happy also.

I don't know what's to "get" about it. The majority of people hosting at Webair will have a positive experience, because that's just how things work.

You judge a company by how they handle the NEGATIVE experiences.

I trust that Mike will be resolving my personal concerns shortly, and that's all there is to it. He's a stand up guy, and he's going to prove that as soon as he gets back. I bet he contacts each and every person that had a problem, and makes it right.

"Get it" now, or do we have to move to a more remedial level?

I've never experienced any problem with Webair. Only good support and deals!

Ya know, having been in this postition in the past I would say Webair is having growing pains.You experience this when you're a good company and have large growth. I'm sure they'll have everything in order soon.

I said I didn't get it. I don't understand how everything I have at Webair is fine and now that there a thread bashing them all of a sudden all these people come out and say how they have had such probs. That what I DON"T GET.


Mike is a stand up guy and I'm 100% sure he'll be taking care of the probs.

:)

I think I'm even more confused. You seem to be saying that your good experiences with Webair preclude others having bad experiences. It's almost like "Gee, my BMW has never broken down -- what the fuck do they even have service centers for?"

But I'll let it pass -- I've been up over 24 hours.

I agree (as I've already said) that Mike will resolve it. As soon as he pays the invoice I sent his company, I'm not even going to bring this up again.

*whistles innocently* I have no idea what you're talking about! :winkwink:

I can't imagine you being part of an operation that isn't tip-top .. wish we were working together right now, as a matter of fact.

It's not like that at all, believe what you want I think if you have been up over 24 hours it's time to go to bed.

:winkwink:

Hehe, yeah. I'm not tired, but I'm a bit "loopy." I've been IN bed three times already, but got up for various reasons. It sucks.

You know if a company is a good company when you have an 'issue'

And why is this 'bashing' ? Looks like 'real' honest stories to me

too bad.......... i hope webair fix the problem.........