wow, send me a letter when the drama starts!

the fact of the matter is the host should of gave him warning or sometime to move, if a host decides its not worth to keep a customer or they simply can not handle a customer then they need to be fair and work with the customer to ether move or pay more for upgrades. What they did in this case was wrong.

I just wanted to throw my :2 cents: in.

It seems like DWHS gave you notification that you were using too many server resources before they shut you off.

If that was the case, that should have been your first warning to either upgrade or leave. I have dealt with Wordpress users on Virtual Hosting machines by owning a Hosting Company and they do infact take up a large amount of server resources. If you try and force 100+ Wordpress blogs onto a $10/mo account your going to run into issues. Hell you try and put 100 Wordpress blogs onto a $99/mo dedicated server your going to have issues (assuming all are setup doing crontabs at the same time pulling rss feeds).

The lesson is that a majority of hosting companies oversell, its a known fact even highly professional places like MCI and Level3 oversell their circuits. Thats how the hosting business works. I know some people will give you everything under the sun when it comes to hosting, but you really need to ask yourself if it is too good to be true.

Also I would highly suggest you research companies before you commit with one to host your sites. I know there are alot of hosting companies here on GFY with great reps and great support staff. Take the advice of the support rep who tells you "your using too many resources" and upgrade your account. If you feel you are getting cheated then move onto another hosting company.

Good luck on your future hosting :)

Jim

I am surprised of the audacity it takes to do this after the hours of support and calls we have taken to help you with this. You broke our TOS for over a month straight yet we will still worked with you patiently.

I have said several times.. your account had over 5 different sites over 30% of the CPU, one even reached 140% over and over and another 90% for weeks yet we kept trying to help you and left the sites up. Still today you have accounts overloading on the server yet we are not stopping your account. I have bent over backwards over and over to help you. You need a webmaster to help you manage what your scripts require and how to run them. Running crons at the same time on all your sites nearly crashed the server several times running almost all your sites at over 100%. this is common knowledge for a webmaster. I'm just trying to say I know your mad but venting non-since will not help. Your need a webmaster to help you. We are not able to show you how to run your websites.

The server specs are seen here BTW: http://www.dwhs.com/dedicated-plans-specs.htm
100% is one of the four xeon CPU's.

Joel, re-read his post real quick and you will find:

DWHS was giving him "continued" notifications that the sites were using up too many resources.

Jim

Of course... we have have been working with him for over a month on this. And even after this thread we are leaving his overloading accounts on the server until it's moved.

when a user is using more resources then what he is paying for many hosts will get rid of him or make him upgrade instead of taking a loss on the account.

Nothing special in this thread that i see.

Also, judging from the DWHS website they pretty much offer 100% Cpanel/WHM Virtual Hosting. If that is the case you should be able to do a total site/account backup from the Cpanel/WHM screen. Cpanel has an automated backup solution that will tar your entire root directory of WHM (including all sites and mysql databases) and allow you to download it or transfer it to another hosting company. HostGator also runs off of Cpanel/WHM I believe so you can just do a direct FTP over there and then do a Cpanel/WHM Restore. Should take maybe at most a few hours.

That is if your accounts are still open on DWHS.

Jim

I knew this was coming...

You did tell me and each time I took steps to solve the problem. I removed all the CRON jobs and that had no effect.

You ignored every suggestion that the problem was with your servers in the face of the fact that the same files run PERFECTLY on other hosts.

You terminated ALL of my domains for 4 days because your servers can't handle simple sites.

You refused to simply tar up the sites and SQL so that I could move them.

And now you want to come on here and accuse me of being audacious.

Charles, the bottom line is that your servers are weak and cannot support simple sites. You ignored the problem and chose to terminate sites that were not causing problems. You also refused to assist in a.) giving specific feedback on the problem and b.) providing a portable way to move the sites.

I am sorry that you are upset by my posting but I gave you several opportunities to MAN up and handle this BEFORE I posted. I ahve the ICQ log if you would like me to post it.

You wanted to hide behind your "owner" and keep your head in the sand. All of this could very easily been avoided by DWHS tar balling the damn files and sending them to the new host.

As one of the posters in this thread stated... "but a big fuck you to dwhs (if they infact wouldn't help a customer tarball)"

This is all your problem.

The weak servers = your problem
Refusing to tar the sites = your problem
The fact that you forced me to out you = your problem

What do you plan to do about it?

But you never said to him please find another solution or we will shut you off. Also the least you could do is take 10 seconds and tar it up for him. Not tryin to rag on you guys or make you look bad i am just saying these are somethings people expect.

Here, I have cut/pasted all the documenation you need from the Cpanel.net site.

If you only have cpanel access:
-------------------------------

Generating a full backup

Overview

A full backup will backup all files needed to restore your account if it is corrupted, deleted, or moved to another server. Generating a full backup and saving it to a remote location can be a very safe move in case of problems with your account.






Steps

1 To access the Backup Menu, click on the icon above the words Backup on the main screen of your cPanel interface.

2 Click on Generate/Download a Full Backup

3 Select the destination you wish to save the backup to from the drop box next to Backup Destination:

4 Enter your email address in the field next to Email Address:. An email will be sent to this address when the backup is completed.

5 If you are backing up to a remote server, place the server's name, your username, and your password on that server in the appropriate fields.

6 Click on Generate Backup to start the backup process.

--------------------------
If you have WHM Access:
--------------------------

Steps

1 To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.

2 Click on Configure Backup.

3 Click on the radio button next to the following items to enable or disable the specified functionality:

*

Backup Status - Turns the automatic backup function on or off. The Restore Only radio button allows site restoration from old backups to occur, but does not create new backups.
*

Backup Interval - Specify the interval used by the backup process.
*

Days to run backup - Click on the tick boxes of the days on which you want to run backups.
*

Remount/Unmount backup drive - Mounts and unmounts the backup drive when a backup is created. This requires a separate drive mount to operate.
*

Bail out if the backup drive cannot be mounted - Stops the backup if the drive can not be mounted. Recommended if the Remount/Unmount backup drive option is enabled.
*

Incremental Backup - Backup process only copies what has changed since the last backup. This creates a much smaller backup file, but changes are gradual and the backup files are not compressed.
*

Backup Accounts - Backup process copies all account information for your customers.
*

Backup Config Files - Includes config files in the backup process.
*

SQL Databases - Includes MySQL databases in the backup process. You can choose to backup up databases in separate accounts, the master MySQL directory, or both.
*

Backup Raw Access Logs - Includes the Apache raw access logs in the backup.
*

Backup Type - Select what type of backup you need.
*

FTP Backup Host - Enter the domain name of the FTP backup host (only required if Remote FTP Server is enabled).
*

FTP Backup User - Enter the user name to use on the FTP backup host (only required if Remote FTP Server is enabled).
*

FTP Backup Pass - Enter the password to use on the FTP backup host (only required if Remote FTP Server is enabled).
*

Backup Destination - Enter the location of backups in the available field. This should be a dir/NFS/coda mount with at least twice the space of all your /home* partitions.

WARNING: Do not set this to your /home directory.

4 Click on Save.

---------------------------
To Use Restore with Cpanel:
---------------------------

Overview

You can use the Backup Menu to restore a Home, MySQL, filter, or alias backup. To do this, you must have that backup on the computer that you are accessing cPanel from.




Steps

1 To access the Backup Menu, click on the icon above the words Backup on the main screen of your cPanel interface.

2 Click on the Choose button below the backup type you wish to restore.

3 Once you have selected the file you wish to restore, click on Upload

--------------------------
To Use Restore With WHM:
--------------------------

Overview

This feature allows you to restore full backups, cPanel backups and cPanel move files. You can use this feature to restore a single account that has been backed up, or a cpmove file from another server that has been transferred to your server.



The files will need to be in the following form(s): cpmove-user.tar.gz, user.tar.gz, or backup-date_time_user.tar.gz






Steps

1 To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.

2 Click on Restore a full Backup / cpmove file.

3 Type the username of the account you wish to restore in the blank field next to Enter the username for the account you wish to restore:

4 Click Restore.


----------


Jim

JIm you are 100% right. We worked on this for a long time, but the problem did not present until AFTER DWHS moved me to a different server other than the one they originally promised me and then when you strip a site down to the bare minimum and it still causes load issues ON THAT SERVER what is there left to do?

Please bear in mind that these sites are currently running without issue on the new host.

DWHS oversold their servers then moved me to something other than what I bought from them then tried to blame their shortcoming on me.

I have used them off and on for years and with the exception of them having a HDD fail and losing some sites I never had a problem. Actually I really like Charles and I am not blaming him directly for this. I understand that he is simply hired help, but come-the-fuck-on guys. DWHS has server problems plain and simple.

Fr0gman, I understand fully what your saying and all I am saying is that let this be a lesson for the future. Hosting companies are always changing each and every day. If a support rep tells you, "you are using too many resources" then it should be an indication that action is needed on your end. Just because your account was working perfectly before and now it is all the sudden causing problems doesnt give an excuse to ignore the support rep. If you feel you are getting cheated somehow by a hosting company forcing you to upgrade, just move your stuff to another host.

You live an learn :)

Jim

But that's what are are doing now.

I already said several times he needs a full dedicated and I would be happy to give him a discount since it wouldn't use much bandwidth and could move him seamlessly.

This is after over a month of working with him to try and resolve the issue. I have said several times that we cannot host websites on shared server that overload the servers so often and at such high levels.

All he needs to do is find another cpanel host and with the ftp username and password they can transfer the sites and databases.

This not a dedicated server or we could tar everything up. Being shared all that can be done is the back up option in cpanel which he has access to. Or like I said find another host using cpanel.

We are more then willing to help in anyway, I know it's a pain to move hosts.

Not sure why I'm arguing with you, I wouldn't say such non-since about your company non knowing the details.

That is all very nice but DWHS does not allow this "feature on their WHM.

http://searchengineownage.com/whm.jpg

If you see it please let me know.

Chaze, you could easily have given him the same documentation I pasted above on how to do a full tarball of his sites through either Cpanel or WHM. You can also do it yourself through the root WHM (tarball backup) or even through command line.

Here is the documentation on WHM Backups:
http://www.cpanel.net/docs/whm/ (look under Backup Tab)

Here is the documenation on Cpanel Backups:
http://www.cpanel.net/docs/cpanel/ (look under Backup Tab)

Jim

And I told you that in order to do that the new host will charge $460.00. I even asked that you pick up the cost since I sent you 11 new accounts and you quoted me "policy".

You cannot make me believe that you cannot tar the files. Do you have command line access?

I am beginning to wonder if you guys own a single server of if you are simply reselling space.

I will say this publicly one last time: Charles, please either provide me with a tar ball of my sites and SQL so that I can move to a different host or pay that host to migrate the sites since your servers will not support the sites that all others seem to process easily.

Now, if you refuse AGAIN that is up to you.

In my opinion this could be very simply solved. Am I really asking that much? Just do what you would do if I had taken your advice and moved to a dedicated server... move the files.

I want to help, how about downloading the back up from your cpanel (whm) and restoring those.

Only dedicated servers have the ability to move entire servers so we have to get past that.

well fuck me.. I've got 2 accounts there totaling up to about 100 bucks.. I'll be looking for more hosting tomorrow...bye DWHS

fr0gman you should have told me about this shit a few days ago lmao I just rebilled :X

We would have root access.

Okay :) then I your best bet is going to be to ask them to turn that feature on...sorry I have never dealt with DWHS before, just trying to help the best way I can.

Jim

sounds fair

I just want the sites moved. I don't really care how we do it. I just can't believe that if HostGator can move them without issue other than wanting $460.00 that DWHS is somehow hobbled.

In any case let's come up with a plan to get them move so that we can all move on with our lives.

Why, what do you see wrong here?

If we are doing something wrong we need to know.

Chaze, double check that. If you enable Backups for resellers they should be able to seemlessly backup/restore through the reseller version of WHM.

Jim

Agreed, I will get with Daniel maybe something is overlooked.

Also We would never charge to migrate a customer to us maybe host gator isn't the best option.

O.k. checking now, never seen it before but maybe it's fairly new.

Chaze: Checking now....

Worse comes to worse you can enable individual sites backup/restore feature through cpanel and you can save fr0gman the $460.00. He can then do each backup himself and then transfer it over to his new host.

Jim

This is enabled already, I think this or having the new host use the ftp information for a cpanel transfer is the best solution.

Do you have ICQ I don't see anything with the reseller back up option you mentioned.

Charles,this is the thing that you have been unable to see from the beginning... wen your server will not run files that will run on other servers you HAVE A PROBLEM.

What you did wrong was to tell me that the problem was with my stuff and not even look at yours. Remember telling me, "These severs run a lot f sites that work just fine?"

Right up to this point I though that you guys were great, but ignoring the issue, blaming a customer, shutting down sites with no problems and refusing to help unless someone unleashes the Lama is all very WRONG.

Your best bet is going to have him run individual site backups if the WHM Reseller Backup isnt working. It will take probably 3-4 hours for 100 accounts (depending on the size of the accounts) but thats better than spending $460.00 to get another hosting company to do it.

I am still researching on cpanel.net now as to the WHM Reseller Backup. I know it can be done. You will have to grant this user special rights through WHM Reseller Account List of Features. Once that is done, Check this out: http://www.cpanel.net/docs/whm/Configure_Backup.htm

Also, my ICQ: 333-300-283

Jim

I have been doing this for over 5 years now and DWHS hosts over 60k domains. We are not against you and we want to help but you have to be willing to learn a little. there is over 100 other sites on this server running fine and we can due simple benchmark tests on the server to see if it's running well. Also our techs can access what the domains are doing to cause the load.

Think about it, why would we want to lose business.

I purchased DWHS hosting for the same reason fr0gman did. He recommended DWHS to me so I grabbed the 64.99 plan and the later added on another 34.99 plan to separate the sites up.

All of the sites are blogs and I plan on growing very quickly and it's painfully obvious that blogs + DWHS = pain in the ass

Oh and also, I'm sorry but it's bro's before ho's and imo hosting companies/affiliate programs are the ho's.

I have a idea, hold on....

Thanks for the explanation, it's cool. These auto updating blogs are a pain in the ass.

Can you ask the hosting company you are moving to If they can do a root cpanel transfer for you. I'm thinking I can migrate you to a full dedicated and then they can grab your accounts with root access.

OK!! Here I have to agree with you.

I remember when I was a newb to this whole thing and I read countless offers for unlimited and I always got canned or out-right scammed because they couldn't offer me what they advertised...

I fought for about 2 months on this issue and did a lot of it here... You can search GFY...

And the end result was dedicated hosting... I became an expert in about 3 months on who has the best BW deals, IP deals, etc...

So I would suggest you whois a lot of people who are successful and follow their lead to dedicated boxes...

Seriously... 112 domains on virtual hosting?

I now own over 1000 domains and I'd never put them on virtual hosting.. shit, just setting that up would be a disaster waiting to happen!

that sucks to hear man.

Be careful, HostGator uses the exact same wording with all their Unlimited Claims. On pretty much all their plans they state the same thing: Unlimited Domains, Unlimited SQL datbases, etc.

Violations of the Terms of Service will waive the refund policy.

7.) Resource Usage
User may not:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
h) Run cron entries with intervals of less than 15 minutes

Just remember, "Fool me once, shame on you. Foll me twice, shame on me"

Jim