| Brad Mitchell |
01-13-2007 04:21 PM |
Hi Everyone,
I have been out all day and am now I'm getting ready to turn around and go out for the evening. Obviously, there is quite a bit to respond to today as much has been said. There isn't anything here I won't address in full, I am after all the one who started the thread.
Few quick things:
- Yes I spoke with Dr Dre over ICQ, I'm not at the office to re-read the logs but the jist of it was that he said the server wasn't his and he needed to wait for NoWhErE for a response. I reiterated that his not having involvement with the server was the farthest from my understanding. I know that he had at least one domain on it and over ICQ we talked quite a bit about the server. From the phone conversations I had with Jason, it was my understanding they were partnered on the submissions and revenue. But just like I told Dre on icq, if I was wrong, I would own up to it. If NoWhErE says it's all his then it's all his, just seems odd that they are both sharing a server together again at their next host but under Dre's name. He said he was waiting to talk to NoWhErE and I thought that by not discussing our brief ICQ conversation here on GFY that they might have a chance to sort things. Dre, I don't deal in "drama leverage" - I don't need it. NoWhErE has clarified this is his responsibility, I apologize that I misunderstood the relationship I think with all conversations considered it was a very honest mistake.
- LinkSentinal (hotlinking protection) never got installed because doing so requires the client to interface with our staff because it's custom. You have to work together, otherwise you run the risk of breaking something. When you're a host, that's a sin.
- Regarding the phone conversation we had I said that I wanted to get LinkSentinal installed so that we could assess how much of the usage, if any, was hotlinked. I did say that I would be happy to discount the bill but that required subsequent conversation and an installation of LinkSentinal and you went MIA. I absolutely did discuss the amounts that were generated in overage with you over the phone. It was after this conversation that somehow we were unable to get ahold of ever again.
- The invoice you are speaking of was "late" was because I continued to send emails, call both of your numbers that I had on file and leave voicemails, all asking you to call me. I didn't want to send a bill out that wasn't going to be a 'final' one but eventually I gave up and did just that. I sent the invoice at face value and explained why in the notes section, yet again asking you to contact me.
- I didn't know that you vacated our service until just a few days ago when I pulled a report to look at client's December month-end usage. I always send invoicing around the 15th of the month and I had no clue when I sent the December 15th invoice that you were off the server on the 8th. Didn't you notice when I sent the invoice on December 15th that it was an invoice for January service at your base $200/month plan? I had no clue you left in the middle of the night, if I did I wouldn't have billed for the next month of service on a month-to-month deal.
- Contrary to how my invoices might be perceived as being automated, they are entirely manual. It's a little bit of extra work but I find that by doing this myself it keeps me very much in touch with our clients and responsive to the changes in their business. It's this attention to our clients that had me initiating phone calls and engaging in discussions about how best to change your rates, plan, etc and during that conversation tell you that I would writeoff some of your bill.
With regard to your complaints about the service, support and server I'll have to interface with Corey and Greg on that. Moreover, I need more than a couple of minutes to respond sensibly. I have to get going but will post again in the morning as obviously this is all far from resolved. There is certainly some truth to some of what you have stated but everything seems quite blown out of proportiom like this is all essentially spin to confuse the issue of you not responding to us after I talked dollars on the phone with you.
To pretend like I wasn't attempting to call and email you on a regular basis is wrong. At the end of the day you didn't have the decency to engage in any conversation whatsoever and you simply bailed without discussion, explanation or, even by your own admission, a "final statement" of what the full balance is that you would be responsible for at any host - that I was willing to discount. You make it sound like my bill was a "fuck you" - dude, you vacated your server a week before I sent that bill.
More later, I suppose. Glad we finally got the conversation going.
Cheers,
Brad
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