50.......

Sig spot for page 2

i love epassporte - but they should really consider starting a support board. Or/and live support. Then they would be even better...

Why would you not be allowed to delete your old credit cards out of your epass account? I don't get it, I can change or delete my account details in paypal with a few clicks. They send confirmation emails which I must respond to with my passord and answer a few key questions that only I would know the answer to, and that's that. DONE.

I doubt this is about fraud protection, it's about a glitch in their system that they need to look into and fix.


I've wanted on several occasions to go ahead and set up an epass account for myself, it's threads like this that prevent that from happening.


Keyser, you have to admit it's rather odd for a client not to be able to delete a few old CC's and replace them with a new one, no? I'm trying to think of another business situation where that might happen and honestly I can't think of one.

Never will happen as everyone will see all the problems they have.

It's not hard to see as it is. At least it would look like they were making an effort. Micheal excepted of course. But one good employee doesn't make a "Stand Up" Company.

Are you serious? I use my chase credit card to load my epassporte all the time, I hope that doesn't get blocked also.

Yeah that is total bullshit, I asked them the same thing because I needed to deleate some old cards as well, but I got the "you can't deleate credit cards once they're on there". Wtf is up with that, why not?

I agree with you those, Chase bank sucks every since they bought out Bank One. I've had nothing but problems since they switched.

waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah

If discussions like this one never took place then companies like Epass would have a lot less opportunity to improve their service.

you a few days late for christmas there buddy.

I explained a few people i did business with, that was the only way I could send them money. After this shit and hours of wasting time on this I told them find another way for me to pay you I am not dealing with epassporte any more.

You must have slipped through the crack some kind of way. I've spent a lot of time going over this with my bank. I have threatened to pull my accounts. In the end its not worth it.

I go out of my way to get a credit card just so I can use epass and i still have problems, they tell me to make a new account because I have too many cards on file. Well if banks weren't blocking you I wouldn't have so many cards on file. It's bullshit all the way around. Not worth my time and effort.

It is for security reasons same reason its only possible to have 5 CCs on the account.
If an account holder needs more than 5 CCs on his/her account they need to contact us then we will do a quick review and add some more open slots.

That wasn't the question / complaint. I don't want to bust your balls. You seem like a nice guy and doing the best you can under the circumstances.

The question was why can't we delete old / expired cards off of our own account. The customer service person I spoke to today said cards can not be deleted. Not only can I not do it myself it sounded like it couldn't be done, period. I don't see what the security concern could be that would prevent me from being able to delete an expired card off of my account.

I was told I could have 1 more field added so I could add a new card (since I already had 5), but he said it would have to go to corporate for approval and take 7 - 10 days for it to be approved. The guy was nice and tried to help by telling me it would be better for me to make a new account. Which I did and I still couldn't get things to work right.