That business model results in lousy feedback and the cheapest of customers.

There is no question, we are not an inexpensive hosting company, but our customers know what they are getting and are more than willing to pay for it.

Do quality work and you will get quality customers. Do things half-assed so you can do it cheaply and you will end up with customers that do nothing but complain privately and on the boards.

You will also end up having to charge lower and lower prices as you try to keep under-cutting the competition. Not a great way to run a business IMHO.

Yeah, I agree and I see now where it is a problem, it never posed one before, but now that it has my eyes are opend to it...

We will remain affordable, but we will not be doing anything cheap anymore..

For everyones information... I am willing to still work with this guy to make him happy, but only if he is willing to talk to me like a human and not curse me...

I started this thread only because he said he was going to ruin me on the board... S

o I wanted to be sure my side of the story was here so that the community would know both sides of it...

M-Rod... Read the thread before you talk...

He recieved a hundred dollars worth of files from me! I am not ripping him off at all, I would be ripping myself off by giving him his money back... We do not work for free!

all this for $100? have you guys checked how much $100 is worth these days?
time is money, so by now you have already wasted $100's of time and you still dont feel good about him complaining about the job...
remember you are NOT in the business to make quality design, you are in the business to make money doing quality design...
Next time, quote higher or leave the job to some poor sucker who really needs the $100.

100% correct... It is not the money at this point... I

f he would have asked like a person this morning and agreed not to use the designs I gave him I would have put thought into it...

Or I would have giving him a fair price to improve the quality...

But that is not the case here.. He went on a rampage!

I would have explained from the beginning that $100 would only buy him so much work and that you could do something but it wont be the kind of quality you are capable of. Or....you should just have told him that you couldn't do it for that price.
When they are in a rush AND have no money....you can pretty much expect it to go bad regardless.

Very well put. You need to build a reputation of quality, not of cheapness. Not everyone is after the cheapest deal out there. Successful people want to work with successful people.

I let him know...

I will not be doing any arrangments like this again...

I will be sticking to my long term clients and a few choice new clients..


We have tried to keep our branding away from "cheap" and be known as "affordable" there has been a few time like this that I gave people a super deal and this is the one time it backfired... All the other times the clients where more then happy and showed appreciation for me giving them a deal that meets there budget...

time for damage control, bring in the plummer and flush him... oh wait thats only in the movies..
in my business of producing content, if there is a money problem with a model, an agent, a customer i pay the money, only way to do any kind of damage control in the real world.
it is much more important to you that there is no bad talk about you than the money, trust me on that..

So just refund him and forget about it is what I should do... What about the files he has that we did...?




So if you did a shoot for me and I was not happy and after getting all the raw files I ask for a refund you will give me one?



Even though you know that I will use the files you have giving me...?

If someone gives me a good price on something, I expect no frills and maybe less personable service, not poor quality.

For a premium price on something, it is the opposite.

If you are comparing apples to apples, though, the issue should be more on how they are served and less on whether one is rotted.

I think we'd all have to see what the Flash looks like to have a sense of it. For a lower price, I think a client should expect less animation, maybe less original art, but not low quality.

So working with Banthis are we.....

Some peoples kids....



NosMo

Designer just logged on for the day and here is what he has to say about this...

Ken2: what!?
Ken2: really?
Ken2: http://twinkguy.com/tour02.htm
Ken2: that one is also pixelated
Ken2: besides if i made them any better in quality the filesize would reach 1mb or higher
Ken2: it's a 20 second clip
Ken2: that would load like forever on some people's connection
Ken2: and the colors look fine on my screen, do they look different on your screen?

Banthis is me bro mang.... We do not do anything on a business level, we stick to friendshipp... So no it is not Banthis..

http://barelylegalguys.com/tour1up.htm Page 2
http://barelylegalguys.com/tour2up.htm

The four flash pieces you see on them two pages are what we did for a hundred bucks...

This thread has a lot of stupid ass replies in it.. a lot of you people who are saying "why are you bitching about $100, get over it!" have posted similar threads over the years.. and don't act like you have not..

Funny shit.. The hypocrisy knows no bounds!

Not sure why anyone would do poor quality work for any price. You are judged by your portfolio, by the work you have done, if someone sees crappy work then they will not contact you for work. Simple as that. You need to take the loss and redo them, or return his money.

Ken2: he must either have an ancient crt monitor or he's really meticulous
Ken2: he exported a different set of slices there
Ken2: not my slices
Ken2: that is why they don't match in color
Ken2: and that is not our problem anymore, their fault
Ken2: they must be using different color profile in photoshop
Ken2: i'm using web standard srgb profile

If Max will talk to me instead of yell at me this could be worked out, I am more then willing to take a loss to make him happy...

I have already tooken a loss by having this done a second time....

I pay my designers no matter what...

So I had to pay twice for this project which put my cost of having it done over what he paid, I am more then willing to pay for it to be done a third time also...

But this guy wants to do nothing but act like a child on the matter!

yes, i would ask them not to use my content as they have asked for a refund but i could not prevent them from being cheaters and liars. most people are pretty honest.

Thanks for taking the time to answer me...

I will weight your thoughts and advice on my final decision...

Your pixilated/mosaic flash vids are crap!

Can't blame the guy for being pissed at you and wanting his $$$ back - I'm pretty damn sure that he wouldn't use them if you refunded him in full, and told him he could still use them.

Your company should really stay away from flash until you learn how to use it... :2 cents:

ADG

I am not a designer or Flash expert but I do know about encoding video including to flv, and the quality of the flash video I see there would be unacceptable to me. It could be tweaked to make it a lot less pixelated. Something about that has to be tweaked and that doesn't cost money per se. Unless the source video is crap, then it's the designers fault.

With all due respect ADG...

The guy wanted a hundred dollar job...

The same designer that did his flash did the header on affordablesitedesign.com, you can see by that header and all the movements he has skills...

But he is not going to spend a day a piece on flash pieces he is not getting paid to spend a day a piece on...

Screen your clients it will give you way less head aches.

1: Can they afford you?
2: Can you deliver what they expect?
3: Is it really worth your time?
4: Does the potential client have a good grasp of what they want?

Do those 4 things with anyone that hits you up with business.
They miss one, refer the work out. I actually decline over 80% of people wanting me to design for them.

Of those 80% they act all insulted and bust attitudes once figuring out I do not want to work with them...
Which pretty much indicates to me I made the right decision.

My system works.

I have a nose for these people.

30 seconds in I say I'm not interested..... They wonder why.... I don't care.

-Ben

I wouldn't do a job if it meant compromising my normal quality/finish level.

Thanks for your input on the matter Jim...

The source files can be found here http://barelylegalguys.com/flashguys.htm

The quality of the wmv that were the source were good quality...




My designer can and will fix the issue... Client will not communicate with me on the matter...


He has two choices here...

Video can be cut from 20 secs to say 10 secs

Or the next setting would make it 1mb or more, right now it is compressed to 600kb... So if he wants the page to load slow we can beef up the file.. No issue!

Oh btw.... If you're not aware....

_quality = "best"; in your actionscript.

-Ben

PS:

1: People that expect work to be finished before Payment.
Tell em to fuck off and referr em to someone that does not mind those terms.

2: Stick with what you know, do not extend beyond your knowledge just to make money. 9 times out of 10 you will be sorry.

These are just things I stick to and live by. Everyone handles thier business differently though some work for less, some for more.

Thank you Alien, I will use your formula on that matter... I like it!

I'd have refunded him $100.

What you got by not refunding?

1. A state of mind, little anger - cost: $100+

2. Wasted an hour in a cheap ass thread like this .. and would probably waste some more time, once that client comes here - cost: $100+

3. A handful of little skeptical clients - cost: a handful of hundreds.

4. Even if you didn't get bad name to your company, you still got something not good - cost a couple thousand bucks, or more.

:2 cents:

Now, if you would have refunded him. And then started this thread telling us story that some broke fuck wasted your 3-4 hours .. received original files, and then said he is not satisfied with the quality of work .. so you refunded him $100 because you didn't want an unhappy customer. And then told us that, our satisfaction is what your company is all about.

Trust me, you would have got at least 4-5 replies in thread saying, Clark, hit me up .. I have some work for you. Jon, I need some banners done, talk to me on ICQ. etc ... and probably 2-3 orders.

Well, its your business .. you chosen what you wanted for it.

:2 cents:

WMV means you are starting with an already compressed source, but that's not your fault. Not sure what version of Flash you used or what software, but I would only encode to Flash video using the ON2 VP6 codec, and that may help the resulting quality a lot if you do.

Thanks for taking the time to enlighten me a bit Vick...

In the end the matter will be settled one way or the other and I will be at loss... :disgust



Thanks Jim...

That is all french to me, but I gave it to my flash guy and hopfully he learns something from it...

Jon you are such a tryhard.

Your not hunting for work ? yeah right, you are so full of shit.:2 cents:

i see the guy's thread, its $130 not $100 and complaining for 14 hrs work for 2-4 hrs work agreement

lesson of the day: stay away from a designer who are "you got what you pay for"

Who are you again...?


The price was $100... Show us where it said any different?

well, for the next designer its $130

and how kindly you are to say this to your client?

you accept the job and your client are expecting so much for it. you must tell him in advance that he will get what he paid for.

Hello Max,

Nice fake nick you have here... You knew in advance that you would get $100 worth of work, you failed to give me all details the first round, so when the first drafts where not correct at your own fault we were nice enough to do it all over again to meet your needs...

I am sorry we could not make you happy, there is a first time for everything...

We gave you what we could for what you paid, I am sorry you expected more, and if you would have contacted me like a gentelman I would have had the designer do it a third time...

But instead you send me a book by email telling me how you really felt, I tried to calm you down, but you would not stop and be a gentelman for two minute so I could handle your problem...




Again, I am sorry...



I am done with this subject!