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that's bonkers. What could you have done to give a better quality clip? Worthy of increasing your cost to him? I don't even see why the quality was soo low.. I can see the quality being destroyed by being put on an angle like that.. but not to the point you have them saved out... Unless the quality of the source was extremely low.. Refund him the $100.. To people on smaller budgets money is more important.. And we both know how long you likely spent on the work... You didn't *earn* that $100.. Use good business ethics.. even if you think you are right it will hurt you in the long run.. |
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He wanted the video on its side like that btw... This job was done to his specs...! I have tried to reach him on ICQ to make arrangements to satisfy his issues, but he has not reponded.. |
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He went bizerk because he felt like you were washing your hands of him. Leaving him with clips he can't use and $100 poorer. The way you communicated with him likely lead to this.. On a side note.. No reason why the clips should have been 20 seconds long especially with how boring they are.. The clip on the posted tour are originally 5 seconds long.. |
I'd love to know what this project was exactly?
Sounds like.. Take photoshop slice import to flash, encode video to flv, layer flv behind slice, export to swf. repeat 4x. That should take an hour? $100/hour sounds good to me? |
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I had said nothing to him today before he went bizzerk, the last thing I communicated to the guy was a email sending him files and I will quote, Quote:
He had no reason to feel we would not do it again because we actually already done it twice... In the directions he gives he never says he wants page to be 1024 wide... And he did not give us the full psd, it was his lack of directions that caused problem one, but I fixed it at no extra charge for him.. |
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The first day my designer spent 5 hours and the second day he spend 7 hours doing the job twice for this guy, we were willing to go the extra mile and make him happy, but he flipped out on me before he even talked to me by email, by thread and by icq... I started my day to this guy flipping his wig... lol And you will not let it rest so I will end my day with this shit... |
That work order doesn't make any sense and why does it discuss text changes?
The project was more than just updating those small clips in the player window? Ahh doesn't matter.. I give up.. you are both in the wrong :) |
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Those examples sucked cock.
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i'm not a fag :1orglaugh |
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http://pics.bikerag.com/Uploads/data...roll_spray.jpg :1orglaugh:1orglaugh:1orglaugh |
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if you got upfront money for work and started - do your work untill your customer will be happy!
this was happen with you cose you are not professional in taking details from customer. Ask 1000+ questions before you'll say "yes" and will name a price, or work with per hour payment. You wanted fast bucks for easy work, but live gave you pain in ass ;) |
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:2 cents: |
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As far as running my business'... I now own two design companies and I am having no problems at all...:thumbsup This thread is over folks... And the issue was resolved... Back then.... So let it go! |
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The client went to the board first.. I tried everything I could to make him happy.. He was just one of them people that are not easy to work with and flipped out when I showed him drafts versus tell me what he liked and did not like... In the end he apoligized to me for not being level headed in the situation and it is all resolved.. I don't even know why this thread was bumped.. Ask any of my clients what it is like to deal with me on there projects.. You will find out I am one of the best when it comes to handling your design orders and getting things done the right way and on time! |
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If Apple made an iPod that cost 20 bucks but was always broken, lost data, and stopped playing in the middle of songs, the damage done to the brand would outweigh the justification that "it only cost 20 bucks."
Don't lower your standards to meet someone's budget. |
I think the best business move would be to refund the money and chalk it up to poor communication.
I've found that when you give someone a huge discount in business, they take you for granted and walk all over you. It's in the same rulebook as the "don't do business with friends" rule I think, heh. A refund is a good business move because it shows all future customers that you are willing to make things right, even if it costs you. And while you are worried that suddenly everyone will expect a cheap ride from you, you have to remember that you are the one that sets the price. You simply refuse to do work at that rate again, and it won't happen again. |
Please go back to page 1 and read the date...
This is is done and over with and has been for a bit.. The client and I have resolved the issue.. I will start a new good old fashion drama thread again soon.. But this one os old and not worth bumping again.. Anyone that post after this is to be considered a drive by poster, sig whore or straight up bot.. :1orglaugh |
I can't believe that you started a thread over $100 in the first place.
If you had paid the guy back his $100 halfway through his bullshit & said fuck it...there would be no need for this thread at all. consider me what you want btw ; ) |
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Enlighten me on ICQ anytime mang.. :thumbsup |
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As a designer you should always aim to impress no matter the agreed price. :2 cents:
I'm a bot^ |
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