Exactly right.

Almost every online company I have business with has had some accounting error at some point. As well as both of my banks. This included both under, and over paying.

While it sucks either way when they fix the error. You should have known ahead of time.

My understanding is Verotel told him he made that and paid him. Verotel were the ones who fucked up their accounting.

I may be wrong. But I go by what my processors report. Obviously we cross reference with users signing up and leaving the site but at the end of the day I have to live by what the processors report. If ccbill came back and told me sorry we thought we collected the mastercard clients for the past 6 months but we just realized we didn't but paid you out on them anyhow. Please give us our money back. That's pretty fucked don't you think?

Are you challenged... they approved the transactions and paid me for it. Now they are saying that they did not get the money from their partner and want to take money from me....

What the fuck does it have to do with my taxes and accounting....can you do me a favor and stay out of my thread since you have a comprehention level of a left back 1st grader.

That is why you have accountants on payroll. :error

Have you ever dealt with non CC collections and reporting? It's a nightmare. CCs are beautiful because they clear so quickly. Phone payments are especially a bitch they take forever to get paid out on. Again I may be wrong but I'm assuming verotel reported something as being made, paid and earned 100% by Boss1 and now are telling him that was all wrong.

I think you guys are having a hard time understand the situation lol.

Yeah I have. I completely agree on every level. It's a fucking headache and nightmare to track this shit. I was not happy when it's happened to me. But what can you do except buy the lube.

You're paid too much and they, like any business, want their money back.

Guys read that. For one year they told him x transactions were cleared and he was paid and it was impossible for him to assume anything was wrong. Now they are saying for a FULL year they were underpaid.

The bitch is I imagine it is impossible for Boss1 to even verify if that story is true.

It has. I was.

50 fucked up situations

Agreed.

Hence your comment about getting copied on their records is a good one.

I can totally see coming back and saying hey during Dec to Jan we overpiad we have to fix it. Or even saying hey in June 2008 we charged you 0% processing rate. That was a mistake the difference is this we'd like to clear out that amount. That's cool.

But 1 year and claiming because they JUST realized they didn't get paid fully from their partner? That's messed up.

Sorry Barefootsies. I just get so worked up on billing shit. Many of us are so helpless and vulnerable in the situation it's really sad.

I use them because I have never had one issue with them in years. Unlike CCBill which I have had plenty of issues with. :2 cents:

Good luck man, do use a lawyer like shap said if the money is substantial.

I was not happy when it has happened to me at all either. I feel the pain. Maybe not the extent a big guy like you, or BOSS would. But it is a serious pisser all the same.

No worries man. It's all good.

100 accountants couldn't have caught the error if Verotel is posting back valid signup data / rebill data, and paying out for them.

BOSS you should probably find out if you can seek damages for this... they did after all give out access to your premium material for free. Hosting fees, hardware fees, processing fees, content fees, etc... they've got to be liable for something.

You're right Shap.... I read it as he was not charged the correct % of fees for his processing.

It seems that its more of one of Verotels merchant accounts isnt paying them their monies, which would have nothing to do with Boss1. Perhaps they are scrambling and trying to find ways to not have to bite the loss on it.

Yep, got a meeting with my legal council later this week. I will keep you guys updated. It is strange that I am the only one who is effected by this.

CCBill is great if you're american and shoot softcore glamour :winkwink:

Some people are limited by their location or their content.

In case, wish you good luck bro!

My guess: EU Direct Debit has a "chargeback" rate of about 25% because of underfunded accounts, wrong account information or simply people charging back since it's one click in your homebanking software - without any discussion with the bank. and they forgot to pass those chargebacks on to you and paid you by accident the full amount. :2 cents:

So wait, they fuck up, and want you to pay for it? :eek7

That sounds very possible. Belgium (Mr. cash) and The Netherlands (Ideal) are guaranteed but German direct debits are "only guaranteed when the account has money on it".
Other countries I am not up to date with. But I believe Norway has it too.
There will be a uniformal SEPA before 2012 creating a universal guaranteed direct debit system across most of Europe which is user generated and confirmed by their own internet banking.

you are not imagining things.. or bullshitting for that matter

the exact same situation occurred with us..

we were debited retroactively, on ONE invoice
EU direct debit transactions going back months..

i spoke to Verotel on the telephone, to be fair they were helpful
and individually quite sympathetic to our situation, they seemed
rather embarrassed that this had occurred, but assured me that
now systems were in place to prevent this happening again..

it appears the problem occurred due to the failure of the German
bank handling their direct debit transactions, they paid out to Verotel
each month without declaring/noticing any subsequent cb's/cancellations,
Verotel still issued user/passcodes & paid site owners, who in turn paid affiliates..

luckily most of our DD sales during this period were generated in-house
so we refunded approximately the same amount that we personally received,
had the bulk of these DD sales been affiliate sales, it would have hurt far more..

am i a genius or what? :upsidedow

Yes you are Stefan :winkwink:
This is probably where the processor made a mistake (or was mis-informed about).
Direct debit=different per country (not the same for all of Europe)

Ma, ffs man, it's common knowledge that you're a fucken genius..

spoke to a human at Verotel about this issue, just chirping for the record :2 cents:

And how long ago did this happen to you KJ if you don't mind me asking?

if you were paid double on a payout from any sponsor (which happens occasionally) do you get mad when the deduct it from future payouts or ask you to send it back?

i know in this case its a years worth of fuckups, but at least work with them to see if theyll give you something like 50% or 75% and let off that other 25% and that way they still pay for their mistake

please explain

We were retro-debited early January on bad DD transactions going back approx 12 months

these type of cancellations occur, but they should ordinarily be auto-debited monthly
and not be permitted to build up like this.. like i say, if i was also refunding on affiliate
sales having paid out their 50%, i would be equally pissed off as the thread starter..

the point is man, what stinks here is being hit all at ONE time, on ONE invoice
bear in mind that smaller sites & programs have borderline cashflow situations,
so an unexpected debit of this size could cause them serious problems..

i see your point obviously, namely that we are only being asked to pay back
sums that we received.. my only issue is with unexpected retroactive deductions
that were impossible to anticipate based on the stats made available to me..

OK thanks. Was just curious if we were talking about the same timeframe or if Verotel had allowed it to happen again.

You are the third person I now of that has been 'retro-debited' for months worth of overpayments :(

And DMR before that for me :(

You would think there's a limitation on how long you can clawback for... but since they aren't regulated, your life is in their hands.

The amount to be paid back should be negotiated. This is there error after all. If you are a big player you have more room to negotiate a lower amount as they wont want to loose you.

if they ask for even 1 cent back
i think you should never deal with them again
they can't make mistakes like that and expect to be excused with $$$

This is not the same.....I paid affiliates thinking that the sales were legit. Why do they charge 15% processing fee?

Lawyer up!