hey, please contact me on ICQ 278647925 - the same shit here - but i can tell you my expirence :)

I got the same email. I know other webmasters who use them and some got it some didn't. Maybe they are not contacting everybody at once.

In my case they are asking for 100% (!) of Direct Debit EU transactions in 2008 (not a huge amount since Verotel is my secondary processor and DDEU is a small % of the total). I did a report on DDEU transactions in 2008 and the amount matches exactly what Verotel is asking for. So I don't think it's just chargebacks unless every single transaction (178 of them) got charged back. They said they will keep my holdback, and take $100/week out of my rebills until it's paid off ! I told them what I thought about it and they said they will give me a call to negotiate.

Disgraceful way to treat your customers, even if they do offer come concessions once you complain. I guess they might have small print that lets them do it but why would anybody use a company like that. They are gone from my sites that's for sure.

Has anyone gotten an accounting of all the DDEU sales that Verotel wants to be credited for or at minimum the name of the German bank that has caused this problem?

nope, they said they will send it. they offered to reduce the amount by about 20%. still no explanation how come 100% of DDEU transactions apparently were chargebacks

I got the email for this last week... emailed back and just waiting to see how it works out for others! I donb't think it should be our loss for there fuck up!!!

Is CC processing still continuing? Over the past couple of days our Verotel signups plummeted.

They are not accepting responsibility and are acting very pushy. Not really willing to negotiate fairly... They want me to pay 80% for their error.

its fucked up also based on the number they gave me that means like 90 percent got free use of my site because their direct debit product must have no filtering what so ever. To owe 1089 on 1300 of sales that's ridiculous.They offered me a deal and said they are working on getting the break down to me. it all smells very fishy to me.

Sounds to me like the numbers are correct, but Verotel is claiming they didn't get paid on the backend so they're trying to take back the money they correctly paid him on the frontend.

Why are you being such a defensive force for Verotel? You like it when webmasters get fucked or something, as long as it's not you?

I dropped Verotel several years ago after they fucked me over on some deal or other, don't even remember the details. They suck.

I tried not to respond to him as much as possible because he does not bother reading or understanding he is just here for sig placement.

Verotel fucked me for about $760 once... I don't push anything Verotel anymore.

Ohh.. and Verotel is hackable... and they are fucking idiots... Back when I first learned of the company I tried working with them to turn it into something viable and it looked like they wanted to. Then they suddenly pulled out of the deal and just kept going on in the same lame ass direction they have been going in...

my case is similar and doesn't make sense. how come 90% (in my case close to 100%) of DD transactions ended up being chargebacks in the first place? with other payment options it's less than 1%.

there is a piece of the story that's missing here

i cannot understand how a billing company can pay out money for a year that they claim they never got. chargebacks or cancellations would happen within days or at least weeks, not 12 months later. and i would like to see that accountant that continues to pay out money without noticing that nothing comes in

plus the fact that most of you granted access for those accounts AND paid out your affiliates.

as long it's not 50 bucks i would definitely get a lawyer and insist that they are responsible for the damage. too bad that they sit on the money and the rebills - but it should be a warning sign for everyone who does (or wants to do) business with them

never got the latest email about reseller prog .. that's very fucked up, just signed a bunch

2 separate issues in this thread now..

I feel that it is Verotel who made a big mistake and it is their problem to deal with it. I cant believe they are asking you to resolve the situation.

another thing, what happens with verotel fees charged on these transactions (14% or whatever). it doesn't seem like those were deducted since the figure they are asking for is already almost 100% of DDU transactions (before the verotel fee). is it possible that they are actually intending to keep their own fees while reversing the transactions on which those fees were based?

Can you explain more about this? What email about resellers?

Any idea when these issues will be resolved?

it has to be said, its not ALL bad things with Verotel

shit happens, companies learn, improve their services as a result

we won't drop them over this

but i do question the clawing back of cash from a previous year

on a balance sheet there's no harm done.. but in practice it was different

can't help feeling the buck was simply passed back down from the germans..

bumping off to bed with the official Verotel line @ Cpanel
so this is pretty much straight from the horses mouth..

as i say, can't fault Verotel for much else yet apart from this

although recently i've wondered about their holdback system..

peace

not really. a transaction has two sides but only one side is being reversed. we provided content, bandwidth, support etc for those members for free. we also paid verotel's fees for these transaction which they are keeping, and some of us paid affiliates as well.

what more do you need? sure it would be worse if they ripped off their clients every day but once is enough for me. its not about making a mistake, it's about how they handled it.

Strange, I did a bunch of DDEU transaction with Verotel in 2008 but haven't received any email from them, nor does my control panel show the notice that Kinky John is getting. The total value of my transactions is only about $1,000, so maybe they decided to go after the bigger fish first.

Nothing surprises me with Verotel anymore. Back in September of '08, Verotel declined 42 of my transactions in a row over a 36 hour period. Eventually they responded with an explanation that their connection to their bank was down for 8 hours which caused some of the declines. The rest of the transactions (35 in all) were declined by the bank, with this message: "It is not possible to book the given amount from the credit account, e.g. limit is exceeded.". 35 separate customers in a row, all declined legitimately? What are the odds of that?

In November of 2008, a "power outage in their system" caused them to refund a number of customer purchases. Supposedly they couldn't add the joins to my password files. I was online at the time and was able to add the customers manually through the Verotel control panel just fine. Bad enough I lost the sales to a power failure (how a large internet billing company doesn't have their systems protected from power failures is beyond me), but to add insult to injury they refused to credit back the processing fees to me.

Like I said, nothing surprises me with Verotel anymore.

The problem there is that if he takes the same payment methods as them for his big affiliates, they might just leave ship and he'll endup never seeing a dime of what he paid out.

Looks like Verotel went after their European customers first:

http://www.gofuckyourself.com/showthread.php?t=868690

very good point, it was late when i posted, obviously wasn't thinking straight,
the DD members concerned did indeed have full access to all our resources
during that period, so you are correct, that in itself was effectively a loss..

as i said, during this period the vast majority of our sales were in-house generated,
already agreed i would be very pissed off had we paid a chunk out to affiliates..

i'm not denying it stinks a bit.. but i don't wanna make too many waves
until i can get a replacement / secondary processor set-up, dig ? ;-)

Kinky John can you hit me on ICQ if you have time? 88-05-05

Many thanks.

still pissed and will be if they make me pay for their fuckups

http://www.frankossen.com/Old_Hui_Mo...-_portrait.jpg

fiddy

Any updates ?

do I get something for longest thread of the week?

latest conversation: they now say this includes all ddeu chargebacks for 2006, 2007 and 2008, not just 2008 like they said initially. to my question how come there are so many more chargebacks for ddeu she said there was a loophole that got passed around the internet so a lot of people were abusing it. apparently for 3 years they didn't notice! still nothing matches the transactions in their own reporting in control center, she will talk to her supervisor to see why. she is new so she doesn't know..... now they WILL take verotel fees off the amount, they didn't initially. i guess you have to ask for it. imagine that, according to the original amount i would have to pay back 14% more than what i received cause i am covering their fees as well. it's a joke. :1orglaugh :mad:

I am pretty pissed about these dipshits

So we just got an email which I will detail in another posting.

The thing is that there is no way to really verify what is going on, and if any of this really happened or not. One would think that most companies would just write down such a fuck up rather than even admit it.

We can't even tell if their system is up half the time, and now this.

So where is this with you BOSS1? Have you made any headway?

I agree if it was there mistake they should take the hit not the program. I would be pissed and drop them:2 cents:

then they should pay you back 100% of the proccessing fee they charged you for not doing there job.:2 cents:

15% for 12 months =

I've just got precisely the same email - word for word. They were always the bottom of the cascade for me, so it's peanuts. But still quite possibly one of the most unprofessional balls up I've seen from a processor.

Add another to the fucked by Verotel list, ATTENTION: Stay the fuck away from Verotel!