no doubt.... I just never trust any of these small companies


if I were you id tell verotel to fuck off and take you to court if they want the money....


I joined a site with verotel once and had to call to cancel then when I did I could barley understand the fuck on the phone and he did not cancel me... so I charged the fuck back twice... very shady company from the get go....

oh and 10 members a month at 29.95 is 300 a month so 2.5 months your even on visa fees and rest of the year your all profit thats better than letters saying you owe a billing company LOL

you got a point lol

I just see so many people who want to save a few % on the fees and it's really not worth it... stick with big name companies... plus once you pay the 750 your done.. just a yearly fee of like 300 bucks... not to bad... and again trustworthy companies....


one time epoch missed a payment to me I talked with rand it was overnighted to me the next day double what they owed I told em and they said thats for your probs...

thats a real company....

Are they going to take it as a lump sum (meaning you get no holdback returned until the "debt" is covered) or are they going to stagger the repayments? You might want to clarify this with them. :2 cents:

Can't see how tony404 doing $1300 worth of DD transactions would result in a $1089 error... 85% of the transactions were fraudulent???

Where is boneprone to call it a shake down

in my case they are taking all of the holdback, and then $100 for 20 weeks out of rebills (which aint gonna happen cause i am canceling all members as we speak)

in my case it's 100% of the DD transactions. i heard from webmasters who are getting more than 100% :) asked verotel how that is possible, no reply except that some unspecified date in the future they will send me a list of fraudulent transactions

I'm curious as to if these transactions were all direct debit.
I've never had any issue with them as far as credit card processing is concerned, and smaller affiliates like them because they are paid directly with no minimum payout.
They've never been late on a payout, and the rate is better than any of the others I get for third party.
But...you get what you pay for in the tech support. I tried their direct debit and their check solutions, both of which ended up with far too large of a credit/return/bounce/chargeback to really take seriously as a billing option.
I've also noticed an unusual number of "credit" transactions, with reasons like "did not expect rebill". THe first year that I was with Verotel I had exactly one, and that was a credit transaction I initiated. I had a total of three chargebacks that year. Now I get that weekly.
hooray for billing cascasdes.

Verotel doesnt really sucks as many of you said. It is true that their DDEU transactions were fucked up by their German aquiring bank. What in fact happened is that Verotel processed this direct debit transactions on your behalf (as well as mine), issued the invoice, sent you the money but they actually never got the money from the bank. They have been screwed by the bank themselves. After all this happened i personally had well over $10k cut from future invoices because they actually sent me the money for these direct debit transactions but afterwards they have never been settled with the aquiring bank.

exactly

so this is all about direct debet that went wrong? cause some sites do a shitload off in germany

If the bank isn't going to pay and Verotel has resorted to culling funds from their own clients then I guess that means they won't be taking any legal action against the bank?...

Damn, really not a good sign at all.

Oh man that sucks.

Well i think i was a bit wrong so a correction to the above statement is due. Their aquiring banks never got the money from the customers` banks.
As in the note in the Verotel control panel regarding the DDEU transactions says:

So that sounds just like what it is. Verotel processed them on our behalf; their aquiring bank did approved them as well but in the end they have been unable to collect the money from the customers` bank accounts. Well as i said i have been affected as well but i juts have to live with it.
Other than this issue Verotel looks to me personally as one of the most professional company in the 3rf party processing market.

Regards

sig spot :rasta

some problems with the "most professional company":

1. it took them 3 years to notice this. the issue applies to 06, 07 and 08.

2. initial quote for what i owe them included 100% of the transactions BEFORE the verotel fee of around 14%. that means they wanted me to pay back more than what i actually received

3. it is almost 2 months since the initial letter quoted a dollar amount i "owe" them out of thin air and still no list of affected transactions are provided. i am supposed to just believe them

4. the way they notified us is unprofessional imho and shows lack of respect for their clients. that girl sarah that called me, according to herself, is a new employee and doesn't fully understand the issue. she was hired specifically to call the webmasters and to get them to agree to pay the money back without too much fuss

if they were "the most professional company", they would write off the whole issue as their own mistake, fix the problem so it doesn't happen again and move on, instead of passing the entire cost on to the webmasters who didn't do anything wrong

tony404 your dog is dope!

Haha, these motherfuckers are great. You have to be retarded to pay them without full documentation and probably a lawsuit in most cases.

This thing is completely bullshit and anyone that disagree deserves an anal ravaging.

They fucked up they should really be eating it.

In most mainstream businesses if they fuck up they make up for it they don't make the client pay for it.. Verotel.. actually adult in general has balls to fuck with people..

double post

i got the love letter too.. and got shafted for $ in January

been a few threads over this debacle

feel bad for those that paid out affiliates on those sales

as our sales were mostly self generated at that time

but did we invoice them for bandwidth ?.. nope.

we supported all the DDEU users concerned as we would any member

only difference is.. Verotel expects us to be charitable, but without taking a hit themselves

So you did 1300.00 with then. They also charge like 14% right (182.00). Then they claim that they need 1089.00 back. So you made 29.00?

You did say 1300 and change, you sure that change does not actually come out to making this 100% when you add in their actual processing fee?

Also suppose many people are going to have to refile tax returns to make these adjustments as well - beyond the giving away of access, bandwidth, support, payouts, etc. Plus other crap I am probably not even thinking of.