Cess - as you can see I replied on this thread. I never received your email. Please send it again immediately or hit me up on ICQ!

Jdoughs - I have been in the office/online since 8AM this morning. I have not recieved an email or ICQ from you! I would never get defensive. Go ahead and do a search on the board for my name - you'll see nothing but praise. I've NEVER ignored anyone! Hit me up, I'm here to help!

Ok i gotta step in....

~ I JUST OPENED a ticket with them and it was answered within 60 seconds just to test it....

~ Out of my 15 years or so that i have been on the Internet Bari is ;the fastest responder EVER on aim....I mean literally i text her and by the time i hit return she is responding....

I give credit where credit is due and Bari is TOP NOTCH in my book :2 cents::thumbsup:321GFY

AND KEEP IN MIND THEY ARE OUR COMPETITION AS WE ARE AN ICANN ACCREDITED REGISTRAR AS WELL....

Rowan - My apologies. Please em/ICQ me with your ticket #. I'll see what I can do to get it resolved.

Mike speaks the truth. Things slip through cracks, and shit happens, but again I've never had an issue, and have over 100 domains with them, and have another 30 or 40 Im slowly transferring over. They are honestly the only ones I trust my domains with. Godaddy do a search on them and see how many people have been burnt. Wait till you get someone fucking with you that sends in complaints to godaddy and see if you still have your domains. No thanks. Think I have 11 domains or so left with them and I've been moving them a little at a time.

I have to agree that monikers ( Bari ) support is awesome

i personally have never submitted a ticket, but i deal with Bari on icq and things are done before i have time to say thank you.

Just moved a ton of domains to Moniker and Bari has been nothing but responsive and the support has been great!

BUT, she did promise me 99 cent domains and naked pictures and neither one has happened yet!

Really? I got tons of nakey pics of her....





























KIDDING!!! lol But she does give me lots of x0x0x's :winkwink:

I have nekked pics of her ill send em over... luscious boobage!:thumbsup

And those nippies have to be like half dollar size!

Funny all the "contact Bari post". In my first post I even said I know that's obviously what I have to do now. I did send in a email to her and no reply, guess I need to use ICQ.

The point I'm making here is it's ridiculous I have to contact someone on ICQ to get support. Why doesn't their support system work? Why has it been 10 days now and no response to my ticket? Shouldn't all tickets be answered and not just people that bitch about it?

:disgust

Well I'm glad you're in the bro club, others and myself are not. Bari wouldn't be in here telling ppl she can speed up the ticket response like it's a normal thing if it didn't usually take them a long time to answer tickets.

Fapping now.... thanks Mike for the pics...











I KID!! hehe She does have my neck pillow from Costa a few years ago still.. :disgust:1orglaugh That was customs fault though not hers. I bought a new one so its all good hehe.

Did you bother to read her response?

I was responding to Jdough....

Which btw she icq'd today and last I heard he had not responded to her.

And you may of missed her reply today also.

Just clocked over to day #3 now

I can't renew or buy new domains at the moment due to their system changing the entered expiry year of my card from 2013 to 2010. (??!!!???)

Hey Rowan - I posted yesterday and requested you email me directly with your help ticket # so I could assist. I'm still waiting..........

You're right Cess - The delay in support getting back to you is ridiculous and I'm sorry. I'm now waiting (almost) 2 days for you to contact me so I can assist you. I'm here when you're ready! See sig for details on how to reach me.

Well I don't blame you, bitching at tech support isn't going to fix the long response time for tickets. Whoever is managing moniker should do something about it. I haven't tried to contact you on ICQ yet, I'm usually online at night.

The problem I'm having is nothing serious. I just don't understand why it's taking so long for tickets to be answered.

Hi Cess,

I never needed "support" from Moniker, beyond my occasional communications with them, regarding domains we had submitted or had listed in one of their auctions, adult or mainstream. So I cant say that I had a good or bad experience with their support structure.

I work mostly with GoDaddy, and really appreciate the 24/7 support line and chat they have. It can be 3am and I can reach someone. If you have enough domains with GoDaddy, they will assign you an AE to work with.

What I can say about Moniker is that my AE over there was Bari, and she does have quick fingers. I would write to her, and within a few minutes she got back to me, by email. The response didnt always match the question, but ..... she is FAST. :) Instinct tells me, that Bari not only has a lot of clients that rely on her, but she wears many hats within the company.

For those that rely on Moniker for most of their services, it is about time Moniker rolls out 24/7 support.

Like having insurance, the true test of customer support is when you need them, they are around to help right away.

Many think you need to have a lot of domains to have your own Account Executive but actually you only need 1 domain or more....