go banana!

Processors that dont pay get on the boards real quick. So far this is the only one ive heard of in recent times.

Their original response said that this only affected 10 to 15% of their client base.

Is there anyone here still successfully processing with GTBill? They say 10 to 15% affected, but it seems like 100% of the clients popping up in this thread are affected.

I ask because one way to 'minimize' a major problem is to make it 'appear' like it only affects a small percentage of customers.

As we've seen in this thread, there is some major money being lost and the people that are losing it are complaining of little to no response from the processor.

Doesn't crisis management 101 teach us to bend over backwards to help clients so that they stick around when the crisis ends? Is it far fetched to assume that the lack of client service provided by the processor may be an indication that there is nothing to save?

Anyone know if the handling of this is similar to how things were handled when that gambling processing company that was tied to the principals of GTBill went down?

I have a sneaking suspicion that even GTBill employees are being kept in the dark right now (which would be quite unfortunate if true). I arrived at that because on another board a client said that if you call every department in the company you get a different answer as to whats going on.

Just wondering - anyone processing with other billing companies - CCBill, Epoch, Verotel, etc. - gotten such a letter about Visa/MC? Noticed that none of the other billing company reps have commented on this.

Robbie mentioned, earlier in this thread, that LocalBilling was affected as well. And, well, I generally take Robbie's words as 'informed.' So, as a result of his comments, we pulled links on any program that we were supporting who were using them. As for our pay sites, we process with EPOCH, CCBill, and Zombaio... not an issue with any of them. We're processing and getting paid, as usual. :upsidedow

I was thinking the same thing :/

Well GTBill has decided to no longer respond to me and I haven't been paid in over a month now. I have heard them being rude to other people that have been affected. I would really like to hear anyone that isn't having any issues with them. I would check your rebills, credits and chargebacks. I only had a minor issue with Local Billing which has been fixed. The other processors like Epoch, CCBill I haven't had a single issue with.

Mark

This post about sums up this thread and situation.

this is about having all your eggs in the wrong basket bank wise.. this is a visa/MC crack down on the banks themselves, and if your merch account is with the wrong bank that gets busted, *poof* your rebills disappear overnight and so does your ability to process.

Why is GTBill being so quiet and not even responding to their own clients who email them (there is proof right here in this thread of this)?

well I don't know for sure, I'm just tossing an educated guess, but I would imagine their legal dept. probable told them not to discuss specifics of anything.

Sorry to hear about that, Mark --- that is why I have been bumping this thread: Awareness. GTBill is a fucking mess, they're not talking to anyone, and they're making a mockery of the Xbiz 'Billing Company of the Year (IPSP)' award that they just received. It will be interesting to see what happens next in this debacle.

strange of them to stop responding to a customer of your size Mark or any size customer even..

I still haven't been paid not to mention losing all my members.

Mark

Bump, bump --- AGAIN!

Ruh roh

PR fail

Ouch.
:Oh crap

A fine Wednesday morning to you BF

I smell arrogance on the side of GTbill
And getting an award says nothing. It is more a commercial project those awards. I think the company that pays the much will earn an award. It is all about money.

Wake up, this is adult, where everyone fucks everyone!!

Is anyone getting paid from GTBill?

I can only imagine 2 scenarios here.
1. They received a certain stop work order on a bunch of sites they are processing until the sites are re-approved by visa/mc

2. They didn't tell there customers about it until it was to late. They got a stop work order on a bunch of sites.

In both cases they just cannot get the sites re-approved fast enough.

I just don't understand why they just don't communicate it with there customer I can't imagine it be illegal for a processor to tell a site why they stopped processing them. They are in a business partnership.

:thumbsup

Good of Domain Broke to pause his minimum wage life long enough to give his seal of approval to a situation he has nothing to do with.

:thumbsup

I noticed Domain Broker is enjoying bumping this thread. Great point TisMe this has nothing to do with him as he does not have an account with GTBill.

On a serious note... We are not avoiding the situation nor did we ever stop processing completely. This has only effected 15% of our clients. We are still taking new business and will continue to improve our program and services in 2010.

I am sorry some of you feel we have not responded well to this thread... we really do not have any other information to provide to anyone other then what has already been said by our COO Indy500.

In situations like this we ask to email or call us regarding your account. Feel free to post your anger and frustrations but if you need account assistance you need to contact us directly.

We are very sorry for any inconvenience. If you have any questions about anything please email me or find me on IM. I would be happy to answer your questions or fill you in on whats is going on.

Are you fucking retarded? There are people RIGHT HERE IN THIS THREAD that say they have you emailed you fucking morons and you never reply.

Just because a situation has nothing to do with people DOES NOT mean they can't help. For example the haiti earthquake. By your logic no one should have donated because it didn't directly affect them. Think about it for a second. If a company isn't paying clients, that 15% could be short on money and that affects everyone outside as well if they are doing work for others or are buying services and now cannot afford it due to this error. Seriously just think about that for a quick second and rethink that statement on how it's no ones business.

Very well said. This can lead to a huge trickle down problem that affects all aspects of the industry. PPS programs can run into problems paying affiliates, less revenue in the programs pocket can mean less content orders, etc.

I have a feeling this thread will never die. Ever. Like never ever........ever:thumbsup

hm one more billing company gone

bump bump

bump bump

another one bites the dust

I think you've hit the nail on the head with this. Still haven't seen anyone who uses GTBill no be affected.



Personally, Domain Broker is the last person who should be being adressed in this thread. I think the company should focus it's time addressing actual clients like BluMedia, who feel left in the dark by someone they trusted with their processing, potentially bleeding revenue and rebills. :2 cents:

Absolutely, I always get a spark out of people though. :winkwink:

Since they don't appear to be addressing the questions of anyone, I don't see how Domain Broker is causing any harm bumping an important thread. I am not a fan of Domain Broker's sometimes annoying and excessive trolling -- especially in serious business threads where people are trying to sell assets -- and I don't see how he is hurting anything here.

I think it comes back to the trickle down effect. When a biller has problems, everyone associated with a program that uses them can start experiencing problems if the blow is too big to their bottom line.

Great post, really. And, you hit the proverbial 'nail on the head' with your own comments. :)

I haven't received any money from GTBill for a month and a half now. Is anyone getting paid?

Mark

This is an extremely troubling thread for so many different reasons. If ever there was a need for a proper public statement containing facts, instructions on resolution, and timelines this would definitely be it. Combativeness with clients, or potential clients is definitely uncalled for.

Situations like this can create brand ambassadors, or brand assassins. Which do you think BluMedia will become?

anyone got paid yet?

Still bumping, I'm surprised nobody wants to run with this like the D/Shoehorn! thread.

I'm surprised too. I don't really have a dog in this fight but see the potential for this to become "ibill- the sequel".

Bump for answers for BluMedia and other clients of GT Bill. :thumbsup

I was told I'd be paid a few weeks back but haven't been paid yet.

Not surprising BigTymer.

This is not a good sign. I haven't been paid for 6 weeks now. :(

if payment comes, im sure it wont be for a good 60-90 days, and thats a big if.

GTBill has finally contacted me. They hope to fix this issue so let's see what happens.

Mark

I don't think a thread on GFY is the place to be addressing them though. :2 cents:

I just checked my bank account and GTBill just wired me all the money they owed me.

Thanks GTBill and Dom! :)

Nice one, GTBill! I hope that applies to all of your client! Awesome news! :)