I hope you all know I'm a really nice guy. I'm not trying to be a dick but I can't help myself... With processing down and maybe even losing my reserve is why I'm so mad. Put yourself in my shoes.

Before this mess I really liked your company and I think you have an amazing staff. Derek and Dominic are rockstars! And did I mention Derek is so dreamy? :) But I think that amazing staff doesn't have any answers because this issue is bigger then them and over them to resolve.

All I can hope for at this point is that you guys get to business as normal. This is terrible PR for your company and not how any company should handle a situation like this.

I'll drop you an email now.

Make sure to let us know what happens

For some reason, I get the feeling that this is far from over. :winkwink:

Any real answers yet??

I will. :)

cool....

Wow, no shit.:)

:1orglaugh

this thread just doesn't want to die off...

bump for news...

I don't have any news but I did speak with them and we resolved my issue. :thumbsup

I pretty much lost over 7k a month because of GTBill. I figure at least 70k a year for something that could of been prevented. I was NEVER notified of this of this issue they just started declining all my active rebilling members. They finally responded but want me to get my sites re-approved but my active members with them are pretty much gone. I'm done with them and will never recommend them or use them again.

Mark

Wow --- that is huge. This deserves a bump and this thread should be getting some serious publicity. I'm sorry for your misfortune within this instance, really. :(

So they ruined your business basically, that is pretty fucked.

They must have lost a few merchant accounts then, stopping new transactions if regulations change is one thing, but that should have nada to do with excisting members.

Thanks for sharing. Does GT Bill have a responese for this? Anyone? .... Bueller?

Because of issues like this i'm going to try to have more than one processor. I had a few interested advertisers that i lost due to this issue. I will contact GTbill on the 22nd which will make it one month since i got the notice.

I was hoping to have my account reinstated with gtbill, but it appears that's not going to happen.

Again: Just, wow. I can't believe that this isn't getting more publicity than it is. GTBill's processing grinds to a halt, businesses are essentially fucked, ... the works! My comments within this thread are quite clear and I will continue to bump the shit out of this thread.

@ MaximX --- Ref your plan for multiple processors: Get with the times and start cascading with at least 3. Christ, add some alternative billing while you're at it. You can't go wrong with multiple, CREDIBLE processors that don't bomb out. :thumbsup

Would like to see GT Bill post a response.


Whats going on?

I agree:thumbsup I do need to get with the times and have multiple processors and alternative billing.

They will just come in here and tell the guy to email them, that's about all.

I'm suprised anyone would use a company that would hire c-luv. :2 cents:

Yeah email them and don't expect a response... WTF is this about?

:1orglaugh:1orglaugh:1orglaugh:1orglaugh:1orglaugh

why :helpme

I was approached by GTbill, something in my gut told me to go with CCbill.

Now I am glad that I did.

GTBill's silence is deafening in this thread. Complete avoidance of the issue. Bump, bump. :upsidedow

bump to let others know.

:1orglaugh:1orglaugh

What I want to know is how come we aren't hearing shit about other processors LOL

Agreed, based on all of the comments here that this is not an isolated incident. I'm starting to wonder what is going on here... :winkwink:

go banana!

Processors that dont pay get on the boards real quick. So far this is the only one ive heard of in recent times.

Their original response said that this only affected 10 to 15% of their client base.

Is there anyone here still successfully processing with GTBill? They say 10 to 15% affected, but it seems like 100% of the clients popping up in this thread are affected.

I ask because one way to 'minimize' a major problem is to make it 'appear' like it only affects a small percentage of customers.

As we've seen in this thread, there is some major money being lost and the people that are losing it are complaining of little to no response from the processor.

Doesn't crisis management 101 teach us to bend over backwards to help clients so that they stick around when the crisis ends? Is it far fetched to assume that the lack of client service provided by the processor may be an indication that there is nothing to save?

Anyone know if the handling of this is similar to how things were handled when that gambling processing company that was tied to the principals of GTBill went down?

I have a sneaking suspicion that even GTBill employees are being kept in the dark right now (which would be quite unfortunate if true). I arrived at that because on another board a client said that if you call every department in the company you get a different answer as to whats going on.

Just wondering - anyone processing with other billing companies - CCBill, Epoch, Verotel, etc. - gotten such a letter about Visa/MC? Noticed that none of the other billing company reps have commented on this.

Robbie mentioned, earlier in this thread, that LocalBilling was affected as well. And, well, I generally take Robbie's words as 'informed.' So, as a result of his comments, we pulled links on any program that we were supporting who were using them. As for our pay sites, we process with EPOCH, CCBill, and Zombaio... not an issue with any of them. We're processing and getting paid, as usual. :upsidedow

I was thinking the same thing :/

Well GTBill has decided to no longer respond to me and I haven't been paid in over a month now. I have heard them being rude to other people that have been affected. I would really like to hear anyone that isn't having any issues with them. I would check your rebills, credits and chargebacks. I only had a minor issue with Local Billing which has been fixed. The other processors like Epoch, CCBill I haven't had a single issue with.

Mark

This post about sums up this thread and situation.

this is about having all your eggs in the wrong basket bank wise.. this is a visa/MC crack down on the banks themselves, and if your merch account is with the wrong bank that gets busted, *poof* your rebills disappear overnight and so does your ability to process.

Why is GTBill being so quiet and not even responding to their own clients who email them (there is proof right here in this thread of this)?