That's what it looks like.

I guess any reparations are out of the question?

:disgust

dis means they colo with isprime and are recommending you now pay isprime da overinflated pricing they charge to get da shit you alreday paid RCN to have up when you went there.

RUN FOR DA HILLS

welcome to isprime, this ticket is closed.

I've asked them 10 times over the last 48 hours since I purchased a new server to copy our database over, they sometimes say they are on it, most of the time I get ignored, nothing has been copied. It is not a big db yet its critical, all I need is 2 minutes of their time to copy my fucking database over and i'm in business again, yet I keep getting ignored. For TWO DAYS NOW. FUCKS SAKE. TWO FUCKING MINUTES RCN.

call isprime.

This thread needs to be renamed.. all issues with RCN have been resolved.. nothing to see here.. move it along :)

call dat guy brad @ mojo he gonna fly out there and fix it for you, drink a red bull while he doing it, and practice his shadows boxing!

Wait, you purchased a new server from RCN?

:1orglaugh :1orglaugh


Hey, Mr. Boxer, where you at? Go fix my shit.

No. Rackspace

havent heard that name in awhile

back of the line.

Damn, looks like that rogue employee really fucked shit up, huh?

Hope all other hosts learn from this and review their security.

I'll buy an ISprime server if it gets me my data back, but it doesn't sound like they have it.

RCN you are a piece of shit. You string me along for 3 fucking days tehn i find out you were never backing up my shit to begin with. I want you out of business.

How did you find out they weren't keeping your backups? Who did you talk to? And what kind of server were you packing?

i jsut called IS prime or wahtever its called and they said rcn was never backing up my databases and they will attempt to do a restore and to call them back in 3 hours. I basically lsot about $60,000 over this.

Wondering which sponsors are effected?

They are the little red dots in your stats remote.

Holy shit. :Oh crap

That's fucked :(

Did you have a backup service from RCN with your hosting deal? (it was an extra paid service)

isprime is good people, top notch with support and reliability.

Nightmare starts now....

"client 1: we have a backup of your content"
"client 2: we don't have a backup of your content"
"client 3: we have a backup of your content"
etc...

Posted on another forum from RCN today:

Lol, silent takeover! :P

so basically they are out of business?

that has already been posted Abbie, living under a rock?

yes I am ... i was being a lazy ho and not reading the entire thread before having coffee.

that's what i'd like to know

From what I understand unless you are buying a new server with ISPrime or staying with RCN, they are holding your data hostage. I've spoken to a lawyer and I'm considering starting a class action lawsuit due to financial losses involved and holding our data hostage after failing their duty of care.

Anyone interested in jumping on the bandwagon please email here:

[email protected]

Did epassporte own part of RCN ?

I hear the owners of RCN are releasing a huge blockbuster movie soon...

Don't all hosting companies have some fine print saying they can't be sued for downtime?

There is probably an accountant hiding all the money now for the time they actually pull the plug.

RCN are showing very bad form here. They should step up to the plate and be candid about what has really happened and why they can't restore peoples backups. There is more to this than 'it was taking too long' - I am sure of that.

i hope the guy who did this falls off a cliff face first into jagged rocks, lies there disabled in pain until the tide comes in to drown him.

Wow so if I read everything correctly here, RCN is not able to restore everything. That's a major fail!

One word: Clonebox

For those of you who may be unaware, we offer off-site backup services for overwhelmingly economical fees. I think this thread alone is reason enough to take a look: https://www.bettercgi.com/clonebox/

One word: Toolate

:1orglaugh:1orglaugh:1orglaugh


call dat dude from mojo host here's what he will say:

I will dink a red bull, sprout some wings, sprinkle some pixie dust on my techs,
fly out there to help, an we will simultaneously shit you your backups!

all fer free! :laughing-:laughing-:small-smi:small-smi

Here are the facts:

The network was attacked on Saturday morning at 5:30AM. The attackers were able to break into the management servers, from there they were able to get to all the customer servers that we manage.

They ran malicious commands to overwrite the filesystems corrupting the servers to a point where they need to be reformatted.

Our backup system was never meant to restore so many servers at once, it was designed to help an individual customer recover a single server, or some files in case of accidental deletion, or other action.

We manage nearly 1,000 servers and each server currently takes nearly 4 hours to recover, in other words 4000 man hours. This is not to mention that the backups are compressed, some customers have more data than others, and even when everything is restored there is still configuration work that is required to get everything working, ultimately this means that its over 4000 hours to get this completed.

We are simply not capable of recovering this many servers in any reasonable period of time, it will take over 1 month to get this done, and by then the customers will lose their businesses as well.

The backup system uses a custom format to compress and store the files so it is not easy to provide direct access to the data. In other words in order for anyone to get their files we need to go through a lengthly, and complicated restore procedure.

We wish nothing more than for this to be business as usual, but we are simply incapable of dealing with the circumstances.

Additionally the servers for our customers are on lease, these leases are owned by banks and from our projections the business would not be able to generate enough revenue to continue. That means that even if we brought up customers onto our network, in some time we would still go out of business due to loss of revenue and piling liabilities.

We have been working around the clock as we were not prepared for an event of this magnitude, the action that was carried out is malicious and criminal and we do not have a way to properly come back from this.

We are doing our best to work with each customer and get their servers back online, but we are simply overwhelmed. Some of our servers were hosted in ISPrime's facility, our other main facility is in North Bergen, NJ just a couple of miles away from ISPrime - and we are giving customers another option. We are not holding data hostage, and allow customers to move to any host that they choose. Please understand that we have nearly 200 customers and 1000 servers, and can only do single digit number of restores at a time, making it impossible to get to everyone's request at once.

Please bare with us as we look to restore your information and find a new home for your business.

We would also like to say that we do not concretely know who the attacker was, or what their intentions were, but we have opened a case with the FBI to investigate this matter and find out who is responsible for this malicious and criminal attack.