Well after reading the posts from the isprime reps here they are 1 host I will not be looking at to move my RCN hosted sites to

RCN goes down.

RCN states that they are maxing things out and it's taking too long.

ISPrime is going to help to 'speed things up' since it would take RCN 4000 man hours to complete.

ISPrime requires payment up front before they will 'help'. Really, couldn't finish out the contracts or sign with a grace period? I know shit costs money but don't act like it's out of the goodness of your heart when you are charging (probably a higher rate than they were paying) for your 'help'.

A lot of shit still isn't up.

ISPrime states that they can only get shit as fast as the backup servers allow which is EXACTLY WHAT IN THE FUCK COULD BE DONE IN THE FIRST PLACE.

So, yeah. Agree with you 100%. Stop talking all this shit about 'helping' and get the motherfuckers who switched to you up and running. I've seen too many people here complaining about simple tasks not being done by ISPrime and getting attitude from the customer support line.

I called ISPrime years ago about getting a server and you were overpriced assholes then.

The industry thanks you!

See this shit people? He gets called out on exactly what he is doing so he digs up a 6 year old post and tries to shed a bad light on the person that did the calling.

Pathetic.

Kong I understand your frustration. But please understand we didn't "bite" more then we can chew, we opened our doors for everyone that came to us, and turned away only those who had questionable operation. Did we pick and choose which customers to take and which turn away? The answer is no if a customer was paying $300 or $3000 they are all in the same cue.

As far as insulting you, I didn't mean to offend anyone, I was just going by what is being said. So back to work!

The point of my post was to knock you on the head.

Digging up stuff on a new client of yours and telling them to stick with RCN isn't the way to treat new customers.

Well you did fucking insult me. You called me a spammer when I probably have the cleanest business model of any of your customers right now.

:1orglaugh

It's fun coming back here after years and seeing that all of the fuckers you thought to be shitheads have either exposed themselves as shitheads to everyone already or are actively trying to as we speak!

:1orglaugh :1orglaugh :1orglaugh

Fantastic. And my point is if a potential customer isn't happy with us they have an option of staying with RCN or moving else where.

It's fucked up how this board manages to have TROLLS all over who are benefiting from talking smack in one way or another. What is more fucked up is how we are the only ones who stepped in here to help out RCN's clients who lost their entire business; while the rest of the industry is sitting back talking about how they WOULD HAVE handled the situation.

In any case we will finish up what we set out to do; while the rest of you enjoy your morning.

In order to get respect you must first give respect.

Isprime needs a new PR guy :2 cents:

This is insulting and offending to any RCN customer moving to your network. I understand you own ISPrime. As the owner of the most ethical hosting company in adult, do you not see how wrong it was to pull some random post from 6 years ago and use to to post slanderous comments about an unhappy customer?

Here's what you should do now. You should have a tech review kong's data. If he truly is a spammer, then call him out again and refuse his business. If he is NOT spammer, you owe him ONE HUGE PUBLIC apology.

Wow, I'm really blown away by this and now wondering if I should move my data elsewhere. I like the fact you don't accept shady customers, but otherwise I don't think I like the way you do business.

Damn I didn't think to search my old posts to find out if there's any potential dirt on me so a guy I just paid $1100 to can drag my name through the dirt before I posted that.

ISPRIME doesn't need a NEW PR guy, because I am not their PR guy. Notice we almost never post on any of these boards. This is not a place for public relations.

Captain - you took everyones money with a promise to get them online and now you say if I am not happy, I can fucking leave? Create customer service there man. Take money, leave customer in the dark for a few days, then tell them to leave if they are not happy about it

Fucking beautiful Captain!

Regarding ISPrime's help: the Sales department cared to lift their finger only after the customer paid in full for the new server.

Even after paying in full it was a pain in the ass to get anything done restore-wise. Took them 3 days to just get started on my restore.

That was my experience.

:2 cents:

This place is where the majority of your customers come from.

Just sayin'

We are delivery what we are promising. And we are doing it faster then ANYONE else out there. However if you aren't happy with the service; you are entitled to a full refund and may move anywhere else.

Exactly my point. We are now customers of ISPrime after paying them - and he says we can just fucking leave. Nice.

I'm an asshole to people that deserve it. You're being a smug asshole to people that have paid you money to provide a fucking service because you promised that you could do it better than anyone else thanks to the wonderful relationship you have with RCN.

The person you are talking shit about here (called him a spammer, questioned character) has his own fucking data. That means that any one of the thousands of hosts online could do for him exactly what you are 'working on doing'. Difference is they would have had the shit done long ago.

Then there is the little issue of several people telling you that you already have their data and won't update DNS or other simple tasks for them. There are multiple posts in other threads about your rude ass customer support (probably you) and I told you I got the same treatment 5 fucking years ago.

Think you could take some time out of talking shit to address THOSE people?

I don't know what in the fuck is wrong with you but you are seriously dented.

-LOL- , majority of our customers don't even come to these boards because they are busy with their business, they don't have time to spend on message boards.

Majority of our customers come from word of mouth. We haven't done anyone wrong and that's why people are our loyal customers.

And you're just a TROLL with multiple nick names on this board we've already established that. :321GFY

Thank you. I don't think he gets it. We could of been up days ago if we did not get suckered into moving to them.

Instead of apologizing, the smug asshole insults me and says I can just leave then.

Thankfully potential customers do not read GFY :error otherwise ISPRIME may lose potential future customers like me. You post as an ISPRIME Rep so yes you are a PR guy and with you posting the PR is not good

I don't want anyone to leave who wishes to stay. But if you wish to leave we will refund you 100%. That is what I am saying.

And your a smug prick that insults YOUR customers.

yeah, keep thinking that

Fuck this thread, I am out. I have work to do an cannot believe I got into this on here. Have not posted on this board in years before this issue.

We seem to have most of our support issues sorted out - their support is good, if they were not so busy.

I can say that their customer service really blows, and the owner is a prick!

I'll agree with you there. But I will stand by my team and and the service we deliver.

You are fucking pathetic.

:helpme

:1orglaugh:1orglaugh:1orglaugh

Thank you for at least acknowledging that. I respect that. And I'm sorry if I came off as a prick. I hope you're back to 100% ASAP.

Good Luck.

Well I'll be damned.

Everyone have a great day. :winkwink:

Alex gave me a call and we had a quick chat. He is not the asshole he came across as here. This is GFY, and board persona's are definitely not real life.

Their support is busy. We had Mike for the first day before the rush, and he was spectacular. However, after the rush to ISPrime, support basically disappeared. We have most of our issues worked out now. I hope others get their stuff sorted soon as well.

Everyone is stressed to the max here.

My post was meant as a vent. GFY is like a psychiatrist - Good therapy!

I am not even sure how they tied kong to my account with them... I am not even in adult anymore!

They had the damage control team go through your other 150 posts since 2001. :winkwink:

Good to here everyones getting reach arounds and the drama is over.

You guys (ISPrime) definitly should hire some real public relationship people. That's not how this is supposed to be done.

I think they do. Someone named Phil called me last night and sorted stuff out with me. I was happy. Then Captain chimed in.

Everyone is just stressed out, not how people normally are.

Thank you for understanding, everyone is under huge amount of stress here. I did apologize to kong on the phone. This board is like a psychiatrist :)

Back to work!

Just to give you guys a timeline of events here ?

Saturday/Sunday:
We offered our assistance to RCN, free of charge, with no conditions. We assisted them in doing forensic analysis of their servers in one of our facilities. At the end of the day, we had both come to the conclusion that it would be impossible to recover directly from the hard drives as both primary and backup Supernodes, as well as the partition table had been overwritten.

At this point, we assisted RCN in re-gaining access to their equipment by installing operating systems onto the boot drives of hundreds of servers ? all in a single day. This was done without any cost, and without any conditions.

Monday:
RCN had made the determination (which they later changed), that they would be unable to recover their customers in a reasonable amount of time, and asked that we begin to offer a migration plan to their customers to our network. RCN had said at this point that they would offer assistance in this transition process, which ultimately never came.

Tuesday:
RCN had decided that they will try to save their business, and they are now working independently to recover customers. I do not have any idea of the progress there.

And some behind-the-scenes facts:
This recovery requires a lot of staff working overtime, some staff from other regions to be relocated (requiring travel and lodging), as well as staff pulled in from vacations, and large amounts of new equipment, delivered ?ASAP?. We do maintain a very large inventory, but quite obviously, we have had to make some replenishments at less-than-ideal pricepoints. We are not passing on any of these excessive costs on to customers, but we cannot simply wave a magic wand and make 1000 servers appear for free.

Our support staff is working tirelessly to try and clean up this mess, and have the following considerations:
1) Time spent talking to customers is directly taking away from time spent recovering customer data ? it?s our priority to get customers recovered as quickly as possible.
2) Customers have in many cases not provided large amounts of critical information relating to their setup. All information that was relayed was properly handled, however ultimately customers are not satisfied that what they didn?t tell us was not handled. We are not mind readers, and we are taking on new customers who we do not have a prior knowledge of their setups.
3) Customers are very understandably highly stressed, saddened, overwhelmed, etc. We understand this. However, customers calling up our support staff and (in some cases, quite literally) crying is both very stressful for our staff and takes up valuable time.
4) On top of all other constraints here, The backup servers are highly overloaded at this point ? and again, I don?t think anyone ever considered the concept of having to restore 1000 servers simultaneously, and are in many cases, frankly very lucky that a backup exists in the first place, as most users were not even paying for backup.
5) This is not like moving an existing customer elsewhere who has working hosting -- we are recovering from a non-working backup. This is actually much more work than a typical "new customer setup", and again, we are not charging any extra fees for this.

Bottom line ? as was said by someone else, this is a business, so there are some ?real world? considerations, but we are genuinely trying to help. We did not ask for this situation, and wouldn?t wish this on anyone. Please have some understanding and work with us. Trashing us on forums, or yelling at our staff is not helping anyone get their data back. If you are a customer and need help, please email us, with all relevant information, and be understanding of the fact that there are no immediate or easy solutions here.

i dont know much about hosting, but there has to be a way for RCN to move those backups quicker.. maybe move it to a faster system and restore it from there or something.. this isnt 1999

Does this mean they stiffed you?

lol. mental note, don't ever host anything at isprime. fuck, wow. haha.

Phil - great post.

This is why owners with emotions should stay out of posts and let guys like you take over. Myself included.

Well done.

We would be glad to help any legit customers who need a place to go as well.

http://www.critical.net

stocktrader23 has been revolutionizing business online since 99 you better listen to him.

And you've been talking out of your ass since at least 2006. :thumbsup

I won't fault them here. It's a very dynamic situation, and they are trying to figure out how best to handle it. At that point they thought they were going to go in one direction, and later on they decided to go in another. I wouldn't wish what happened to them on anyone. As much as this sucks for their customers, this is an even more difficult situation for them, as they are now at the epicenter of everyone's problems, while having a large one of their own.

Get out of here idiot.

ISprime, i see nothing but trolls in this thread - not even worth coming back in here

RCN just gave third party full access to their customers and their customers content?