Hey Webair! Thanks for making me look bad to a BIG Client!
 

this has been just a cluster fuck from setting up the account to trying to get the site transferred from the old host to the new which has taken since OCTOBER of you billing my client for a server they cant even use because your guys cant get the transfer right and the lack of communication from my rep as well as support.

Serves me right trying to host a multi million dollar company with you guys

you guys have really made me look like shit to my client

way to go

:mad:

I'm shocked that you didn't go straight to National Net!

another webair success story.

I wont use them either.. had a bad experience with them and stuck with my host. Since 1999 if you want a ref link hit me up.


Other wise its Cyberwurx.com

they are the very best.

Yes i had similar case lost 90 gb of client data due to webair slowness.But it wasnt their fault only it was mine too so it's 50%/50% ;)

I'll 2nd Cyberwurx.com as well. :thumbsup

Sorry to hear of your troubles Forest.

nat net man. Dont mess around.

mojo ftw

why do people keep using services when all you hear are complaints here on the boards?

http://3alleypub.files.wordpress.com...orse.jpg?w=450


:thumbsup

i had pretty good track record with them prior to this hence the reason i was moving this client to them

Gerard thank you for calling me and i will wait for you to get back to me on the situation

It's beyond me... a few here love em and the majority hate em!!!!

Count me as a fan...nothing but good service and 100%uptime

too many webair sucks threads lately...

I have two advices for you
1. move to NakedHosting
2. use professional site transfer service, since the one provided for free are just not good enough -> http://www.awmzone.com/services

:1orglaugh gfy is cracking me up 2 day

:1orglaugh

use the live support, takes less than a minute to get a hold of a tech

lol. It is either a hate webair hate thread or a thread giving they a great review for something any good hosting company is supposed to do.

If you want to never have any problems go with liquidweb :2 cents:

thanks much captain obvious

:thumbsup

another webair success story.

Because you shouldn't always believe everything you hear.

Amen! :)

A lot of bad webair threads lately

I don't know about Webair, I had an account with them some time ago and for what I paid, it was OK, nothing to complain about. But lately I'm noticing a tendency on hosting companies to suck and suck and suck harder, mainly when it comes to customer support. And I'm talking some of the biggest adult hosting companies, not some fly by night. Won't give any names, but it's a very worrying tendency.

Right now I'm dealing with a very known hosting company that in a (quite legit) effort to secure their servers for my client did such a mess they don't have a fucking idea what they did. When requesting support, it takes 24 hours or more (no exception to this rule) and only one guy knows something, everybody else is a fucking ignorant. It's such a retarded thing that I need to PROVE them basic things like PHP commands (they seem to not know a single one), apache installation, basic server architecture and such.

Problem is they not only are ignorant, they argue based on their ignorance so you need to provide them with documentation on the subject. Needless to say I'm learning a lot trying to explain them why they're wrong! :Oh crap Long story short, I was dealing with these guys for 3 (three) months and basically had to rebuild the server because the owner didn't want to delete anything (he has an active site) and he didn't want to change hosting. I'd have said goodbye 3 months ago, sooner or later that crap will explode.

The sad part is this is becoming more and more common between hosting companies: 1 supervisor that knows his work and stays like 3 hours a day and a bunch of idiots who barely know how to turn on a computer, things similar to the above happened to me 3 times in one year, very serious issues, always on dedicated managed servers. One of the (very known) companies even stole 2 hard disks from us! :mad:

rarely ever does someone go out of their way to post positive things about a company they use - they dont think about posting anything until they have issues

its like complaintboards and the BBB .. they dont ever have ppl going to say nice things lol

example : i was switching health insurance for my kid and i found a company i felt was good - my wife started googling and she said look at all these negative things about them ....i had to ask her how many times she went to a website to write a positive review on a company

yeah, thats true I get your point. But in this case, normally people post about needing a web host and you'll see responses talking about different companies. I haven't seen to many replies from people on these negative webair ones saying anything good about them.

Since your client is relying on you to advise them on things like where they should host their business, isn't it your responsibility if there are problems with the host?

of course it is which is why i am dealing with the issues not the client.

Well we'd recommend Munt Internet in the Netherlands, we host all the porn there and as it's Euro based, ideal for hitting Africa for our mainstream website and now Epoch take UKash which covers South Africa it's win win.

just to expand on chris's point, i've been a happy webair customer for years now, and i click on and read almost every 'webair sucks' post i come across. mainly for lulz and drama (and it never fails to amuse) but i rarely ever post my satisfaction in them for multiple reasons.

the whole 'webair sucks' thing is a bandwagon people love to jump on as soon as they can

Gerard is the answer.
Never had a hosting problem that he couldn't fix.
If you have a serious client, go straight to Gerard.
Messing around with tier 1 support at any company is an error.

Hope you are back up and running quickly.

Firstly, let it be known that I wasn't too impressed with webair, so I'm not sticking up for them... but... if it's a multi million dollar company, why don't you have redundant servers at different hosts?

Did it occur to you to perhaps call mike and Gerard up on the phone before starting a thread like this? I'm sure they would have appreciated it...

#professionalcourtesy

im sorry but your an idiot to make a statement like that

i have been dealing with my rep for 4 months about this issue

where have i said anything about the site being down

this isnt an issue of down time. its an issue of transferring from an old host to the new host

As a professional courtesy perhaps they could have done what they were paid to do instead of blowing him off. I bet he would have appreciated that. I know you and Mike and Gerard are bros but a fuck up is a fuck up.

Yep I'm an idiot... I have spent MILLIONS of dollars of my own money over the past 8 years on hosting. Obviously I have no clue of what I am talking about whatsoever.

I do however have every major adult hosting company's vice president and president's cell phone contact on my phone so that if I ever have a SERIOUS issue I know who to call.

I dont post unprofessional messages dragging down my hosting company on a public message board when I have an issue come up.

Just my 2 cents...

I noticed that, what gives. Their like a fine wine.

Yep we are friends and bros! There is absolutely no denying that :)

Webair are great people and have always gone out of their way to help me even when it wasn't in their interest to do so. They care about their company's reputation just like i care about mine and we take it very personally when someone attacks it.

I just think the way this issue should have been handled is in private and there is no need to run their name thru the mud like this. If you want attention why not pick up the phone and CALL them instead of posting a nasty thread like this?

I switched from webair to geocities and never looked back.

Links Pulled :)