So nobody at CCBill gives a fuck anymore
 

I am both an affiliate and a merchant, and I do produce a decent amount of sales per month.
For 2 months in a row I've been waiting to get paid by CCBill and they keep giving me the run-around. Every time I ask for a tracking number, I am told to wait, so for the last 2 months supposedly I've been issued 2 wires, and CCBill has refused to give me the tracking numbers to either one. Needless to say, the money never made it into my bank.

Every time I call, I get the same idiot on the phone (same as on the chat) that tells me that no supervisor is available, and that I can't speak with anyone from accounting.

So around $4000 dollars are missing, and apparently CCBill just doesn't give a fuck anymore about its merchants and affiliates...

Beware! This is the same thing that happened with ePassporte before they disappeared with all our money!

shit this is no good, I have money inside ccbill

Uh oh...

No excuse

i think you were crying about this earlier right? did you take a trip down to the bank with the numbers to the 2 wires what was the result if you did? ccbill is not your investigator. you need to bring some proof calling them these things. now you are saying some bad things.

Fuck ups.. im sure you will find the way

reading skills are not your strong suit

saying the money didn't make it is not checking with the bank asshole! :1orglaugh:1orglaugh calling or going into a branch is... there is no mention of what the bank says. op they have now read your rant :) don't be surprised if they end ties with you after that epass jab

Czarina you need to forget Support and go directly to your CCBill Rep. You should have his/her direct number, or an email with how to contact them directly. Ask WTF is going on.

You can also email accounting directly. You can call their Arizona offices and get through to your Rep and Accounting.

You have more patience than I would ever have! Good luck to you.

My bank can not start an investigation without the wire tracking numbers (or confirmation numbers), which CCBill is refusing to provide.

My CCBill used to be Paul, who apparentlyis nowhere to be found and probably not with the company anymore.

I have contacted the issuing bank that CCBill uses to send the wires: a German bank called WireCard, which promptly referred me back to CBill.
I have called, emailed, chatted CCBill, and the answer is always the same: you have to keep on waiting, we have sent this to our accounting department.

I am very frustrated and have no idea what to do next.

By the way, they refuse to patch me through to accounting or to a supervisor of any sort.

Honest question.

What was the highest grade you completed?

If you made it past 8th grade your school should be investigated.

I don't know if he has the capacity to help you as I'm not sure his exact role at CCBill, but maybe pop an email to [email protected] - Rob Bast - I'm sure if he can't help you directly that he'll be able to connect you to the right people there. Good luck!

Is this for international or domestic (USA)?

:1orglaugh:1orglaugh:1orglaugh hahahaha!!! :1orglaugh:1orglaugh
https://i.imgur.com/LhCKVeu.jpg

https://www.urbandictionary.com/defi...=Beaner%20town

Most people do not have a clue what it is you are saying. You make my case every time you respond.

this is an international wire but that should NOT make a difference.

Also the rep at CCBill said that ALL wires now go out in Euros. So basically they send the money to a bank in Germany. Convert to Euros and then send to your bank from there.
Something tells me we lose on the exchange.


HEY RON WHERE ARE YOU IN ALL THIS???

Oops. Sorry. RONS BODY GUARD!!!

maybe I can request my wire to epayments account (in euros)

being south of the border... not sure how your bank operates down there. also i read it takes a long time to investigate after you make notice. bellow may not apply to you i would say sorry for the epass mess:2 cents::2 cents:
can you trace a wire transfer?

Yes. If your transfer isn't delivered within the window you were promised, you can request a trace on your transaction using the bank's SWIFT code. A SWIFT code is an ID that banks use when sending wire transfers. With this number, your bank can determine whether the deposit is on hold or in progress.

You are my homie Brassmonkey; but I swear, you lost this round like a MoFo.

:2 cents:

A SWIFT code is only a bank identification code. It does not give any information about an individual transfer.

And I'll refrain from calling you an asshole cause I feel life is already hard enough for you.

we are not homies :disgust you are a slow mofo if you think there needs to be an investigation!

im not a banker... all of of here know that idiot! her name and info plus the swift. anyway ccbill has not of the jab and the wire info. :thumbsup:thumbsup

Is there a website translator that I can run this mess through?

I've read this 3 times and it still makes no sense

Paul K was my Rep also.
Hit up ccbill_jorge on Skype, he'll Escalate it.

Brass come back to the politics section before you get yourself in trouble again lmao

LOLZ :1orglaugh:1orglaugh

I'm so sorry to hear about your problems and hope they get resolved guys. Hopefully CCBill will get it figured out for you soon

:1orglaugh:1orglaugh:1orglaugh keep huffin paint!

then you are clueless. nobody said just a swift code

Their service is not what it used to be. I went through a similar situation and it took about 4 months for my money to finally arrive.

that is the normal time frame. what was in the final report?? what was the reason it was late? the process is not instant probably due to fraud.

Czarina,

I completely sympathize with your frustration with CCBill. I've been with them since 2005, I think I've had 4 account reps in the last 2 years and they are useless.

A few years ago I changed where I wanted my payments sent, it took two months for them to finally get it sorted after they made mistake after mistake.

Good luck.

Dave

this is good thanks

Please get rid of this stupid fucking monkey once and for all

I hope it gets sorted out.
Do we have a GFY'er from CCbill here? They must be at least reading this thread.

Look at Ruth pulling through for CCBill and GFY member! :thumbsup

Definitely if you have any sort of info go to your bank. But it sounds like you have nothing to even bring to them obviously.

CCBill is mostly membership sales. Have they gone down hill over time like I assume so? Or is CCBill lazy with support now? I don't want to insinuate either. But I'm curious as well.

Here's to everyone getting paid and doing good business. :pimp

they have read the rant :) talking sideways is the way to get their help

you need Jenni from accounting, the rest are shit, she does the wires.

[email protected] goes to the supervisor

Live chat can't do anything with account as its 2 different systems and they don't have the premissions on the system to see or do anything on anyone accounts/payments

Jenni is the person you need and she has been a rock at ccbill for years.

Paul left ccbill a couple of years ago.

To quote David Lynch:

"Please leave this room." :winkwink: