Originally Posted by Chris Mallick

And some of you guys just like to bash us for whatever reason. I think 18,000 plus posts says a lot for the amount of time you have on your hands...and minusdebit or whatever your board name is, has made a career out of ePassporte bashing. As for him, I would love to have a face to face to find out what the fuck his problem really is with us. I read what he writes and laugh at his cartoons that he has time to make and just wonder.

Originally Posted by BoyAlley

Originally Posted by DrinkingHARDEST

What else can Chris do? He obviously is tryinig to help but keeps running into the same people time and time again bitching... He's offering to refund whomever is unhappy, I think that is a pretty fair offer if you feel wronged by epass.

DH

Originally Posted by BoyAlley

Originally Posted by DrinkingHARDEST

What else can Chris do? He obviously is tryinig to help but keeps running into the same people time and time again bitching...

Originally Posted by Hooligan

as opposed to an advice from a "straight homosexual"?

Originally Posted by BoyAlley

Chris' comments are from this thread:
http://www.gofuckyourself.com/showthread.php?p=10708170



Personally, I think coming on here and starting to insult people is a mistake. Whether they're in the wrong or not, it's business 101 to not insult your customer base.

Your company obviously has an image problem, whether it's deserved or not doesn't really matter, the image problem still exists. Coming on here and insulting those that are perpetuating that image problem probably isn't the best way to deal with it.

In fact, everyone that gives a public face to your company including you, Keyser, Tassy when she was on board, etc. have all gotten so frustrated by the image problem, that they've lashed out at customers, only helping to make the image problem worse.

Personally, I think it would be money well spent for your organization to hire an image consultant or bring in someone to take a fresh look at branding a better face to your corporate identity.

I think such an effort would more than pay for itself. :2 cents:

But then again, wtf do I know, I'm just a thexy gay homosexual. You can proceed to insult me now too. :winkwink:

Originally Posted by Keyser Soze

This is GFY where some posters idea of fun is to make as much drama as possible. Half the people bashing ePassporte have never contacted me with their problems despite me offering to help them again and again, so why do they keep bashing ePassporte? Are they scammers that had their account closed? Or just bashing ePassporte because they think it makes them look cool?
Let me ask you why you post that image in every ePassporte thread? My understanding is that you don?t want to use ePassporte why get involved then? If there were drama about your program would you want me to post funny images in the thread?

ePassporte is real life and its real money we are dealing with like any other electronic payment service the scammers tries to scam the best they learned. We have rules in place to prevent fraud and to follow the law, in a perfect world it would not be necessary to block accounts for suspicious activity.
50-75% of the people having their accounts blocked it?s because they went over the $5000 limit that requires that their account is verified and it?s quickly solved and the account unblocked. In the 9 months I?ve worked for ePassporte it?s happened twice that a card holder contacted me about his/hers account being blocked and it turned out to be a mistake, twice.
ePassporte is a big operation a lot of webmasters use ePassporte many more than the biggest affiliate program has affiliate and of cause there will be more complaints because of that.

I follow most if not all the adult boards in one way or another and GFY is the only place where people need to make threads about how much ePassporte suck, on all the other boards posters either know they can contact CS or me, If not they make a thread asking for advice and myself or someone else gives them my contact information.
I understand people going to the boards if they contacted me or support and didn?t get help but making ?drama? threads without contacting us first that I simply don?t understand.

I work 5 days a week and half a day on weekends and that?s by choice I don?t want a card holder with problems having to wait until Monday morning or the next day if there is anything I can do about.
I won?t leave ePassporte until Chris kicks me out ,I love my work and the people I work with, they are great if it weren?t for them I wouldn?t be able to do my job.
Could many of the problems I am contacted with be solved by going thru CS? Yes. But ICQ is the preferred communication method in our industry and calling from outside US is not an option or very expensive for some card holders. I appreciate the positive comments about me but I am just doing the job Chris hired me to do and if I for some reason stopped working for ePassporte I am sure someone else would be hired to take my place.

Originally Posted by Keyser Soze

so why do they keep bashing ePassporte? Are they scammers that had their account closed? Or just bashing ePassporte because they think it makes them look cool?

Originally Posted by Keyser Soze

Let me ask you why you post that image in every ePassporte thread? My understanding is that you don?t want to use ePassporte why get involved then? If there were drama about your program would you want me to post funny images in the thread?

Originally Posted by Keyser Soze

I work 5 days a week and half a day on weekends and that?s by choice I don?t want a card holder with problems having to wait until Monday morning or the next day if there is anything I can do about.

Originally Posted by BoyAlley

Bashing Epassporte has become an "in" thing to do, and your company isn't broadcasting a positive enough image about itself to make that no longer the case. If someone bashed epassporte and there were 30 people that followed saying what a great company it was, the bashing would stop.

Unfortunately Epassporte hasn't done a good job getting people to vocalize positive opinions of the company.



Want to know what I would do if I had problems with my affiliate program and some fag like me kept posting that "nothing to see here" image? I'd play off on it. I'd start a "photochop this image" contest and give away a ton of money along with it. That would diffuse the image, and everytime someone saw it, they'd think of Epassporte's sense of humor, and all that damn money they gave away to have the image chopped.

Having a photochop contest of the "nothing to see here" image would have done WAY WAY WAY more for Epassporte than giving away stupid dog tags at a trade show. :2 cents:

http://www.alleybucks.com/promo/nothingtoseehere.jpg



Yes, and by everyone's account on here, you're great at providing support for the company that you work for. In fact, you're about the only thing I hear people talk positively about when Epassporte is mentioned.

That speaks volumes about 2 things:

1. The great job that you're doing providing support for Epassporte customers that really need and want it.
2. That despite that, Epassporte's public image is so mucked up that no matter how good of a job you're doing, their rep keeps getting worse.

And you're only human, and at times I've seen you get so frustrated by Epassporte's image problem, that you end up lashing out. That's natural, but it should be a HUGE red flag to Epassporte. Hey, our #1 support rep that everyone likes feels like he's working in a battlefield. What does that say about our company's public image?

There are PLENTY of things Epassporte could do that would help to solve the VAST majority of the problems they have. Most of which wouldn't even cost them a dime.

How about some of these ideas?

1. Join the Better Business Bureau and put their seal on your site. This lets people know that if they ever do have a dispute with your company, that they feel hasn't been solved, there's an independant 3rd party out there to act as a mediator to get things solved. That would help build trust.

2. Put an FAQ on your site explaining some of the most asked questions. Why does my card not have raised lettering, etc. etc. etc. These are stupid issues that cause big drama for your company, and they don't need to be.

3. Why not hook up with some of the larger sponsors and work with them to come out with co-branded promotions. You have VERY respected organizations out there that thousands of webmasters trust, and they're partially relying on your product to do payouts. Let's see a site setup listing all of the programs that offer epassporte as payouts, let's see co-branded advertising.

Hell, why not pull an Intel Pentium move? Everytime you see a dell ad at the end up pops that little dobie-dobie-dobie music and that Pentium Inside logo.

Tell affiliate programs you'll pay X% of their advertising costs for print ads if they include the epassporte logo in the corner of it? "Blah Blah Affiliate Program Offers Epassporte Payouts" with your logo? Do that instead of independant ads, it'll help your reputability, while at the same time continue your branding efforts.

4. There are a bunch of features people have been asking for, for a loong time that there's no reason why you can't implement them. How about being able to see ALL transactions on the account instead of that stupid last 30 days muck, etc. etc.? Those are small developmental efforts that would give you huge returns with your userbase.

The list goes on and on. It's time Epassporte starts thinking out of the box, and stops doing what it's been doing, which obviously isn't at all effective. :2 cents:

Originally Posted by Keyser Soze

You dodged the question, why do you post that image in every thread?

Originally Posted by woj

Nothing will be fixed/improved until some new competitor enters the adult payment market... Once that happens, we will see monthly feature additions and other improvements, instead of "epass girl of the month" threads... but I don't really blame them for the way things are, they run a monopoly here, have everyone by the balls, and can do pretty much whatever they want and people will still continue using them...

I'm not trying to bash them here, just stating the reality of the whole situation...

Originally Posted by Keyser Soze

You dodged the question, why do you post that image in every thread?
I really would like to know since it would give me a better understanding of how this board works.

I am who I am and when people like minusonebit goes on and on and on and on and on about the same thing, that they themselves were atleast partial responsible for I sometime post what I feel, I try to be polite and helpful but this is GFY and sometimes a polite response don't get the message across.

Originally Posted by DrinkingHARDEST

What else can Chris do? He obviously is tryinig to help but keeps running into the same people time and time again bitching... He's offering to refund whomever is unhappy, I think that is a pretty fair offer if you feel wronged by epass.

DH

Originally Posted by Fizzgig

He posts it because GFY is a circus and BoyAlley is a clown, like Juicylinks. :2 cents:

I don't think the picture does any harm to epassporte's image.

Originally Posted by BoyAlley

Originally Posted by justsexxx

Wasn't your company Bashing Epassporte a week ago on GFY? Two days later I received an email from submitpass that they activated Epass again

Originally Posted by Keyser Soze

This is GFY where some posters idea of fun is to make as much drama as possible. Half the people bashing ePassporte have never contacted me with their problems despite me offering to help them again and again, so why do they keep bashing ePassporte? Are they scammers that had their account closed? Or just bashing ePassporte because they think it makes them look cool?
Let me ask you why you post that image in every ePassporte thread? My understanding is that you don?t want to use ePassporte why get involved then? If there were drama about your program would you want me to post funny images in the thread?

ePassporte is real life and its real money we are dealing with like any other electronic payment service the scammers tries to scam the best they learned. We have rules in place to prevent fraud and to follow the law, in a perfect world it would not be necessary to block accounts for suspicious activity.
50-75% of the people having their accounts blocked it?s because they went over the $5000 limit that requires that their account is verified and it?s quickly solved and the account unblocked. In the 9 months I?ve worked for ePassporte it?s happened twice that a card holder contacted me about his/hers account being blocked and it turned out to be a mistake, twice.
ePassporte is a big operation a lot of webmasters use ePassporte many more than the biggest affiliate program has affiliate and of cause there will be more complaints because of that.

I follow most if not all the adult boards in one way or another and GFY is the only place where people need to make threads about how much ePassporte suck, on all the other boards posters either know they can contact CS or me, If not they make a thread asking for advice and myself or someone else gives them my contact information.
I understand people going to the boards if they contacted me or support and didn?t get help but making ?drama? threads without contacting us first that I simply don?t understand.

I work 5 days a week and half a day on weekends and that?s by choice I don?t want a card holder with problems having to wait until Monday morning or the next day if there is anything I can do about.
I won?t leave ePassporte until Chris kicks me out ,I love my work and the people I work with, they are great if it weren?t for them I wouldn?t be able to do my job.
Could many of the problems I am contacted with be solved by going thru CS? Yes. But ICQ is the preferred communication method in our industry and calling from outside US is not an option or very expensive for some card holders. I appreciate the positive comments about me but I am just doing the job Chris hired me to do and if I for some reason stopped working for ePassporte I am sure someone else would be hired to take my place.

Originally Posted by Jarmusch

BoyAlley, get up to date man, this in the new official epass drama pic:

http://img165.imageshack.us/img165/7...edepasskp0.jpg

:pimp

Originally Posted by BoyAlley

Chris' comments are from this thread:
http://www.gofuckyourself.com/showthread.php?p=10708170
Personally, I think it would be money well spent for your organization to hire an image consultant or bring in someone to take a fresh look at branding a better face to your corporate identity.

I think such an effort would more than pay for itself. :2 cents:

Originally Posted by Hooligan

as opposed to an advice from a "straight homosexual"?

Originally Posted by BoyAlley

Bashing Epassporte has become an "in" thing to do, and your company isn't broadcasting a positive enough image about itself to make that no longer the case. If someone bashed epassporte and there were 30 people that followed saying what a great company it was, the bashing would stop.

Unfortunately Epassporte hasn't done a good job getting people to vocalize positive opinions of the company.



Want to know what I would do if I had problems with my affiliate program and some fag like me kept posting that "nothing to see here" image? I'd play off on it. I'd start a "photochop this image" contest and give away a ton of money along with it. That would diffuse the image, and everytime someone saw it, they'd think of Epassporte's sense of humor, and all that damn money they gave away to have the image chopped.

Having a photochop contest of the "nothing to see here" image would have done WAY WAY WAY more for Epassporte than giving away stupid dog tags at a trade show. :2 cents:

http://www.alleybucks.com/promo/nothingtoseehere.jpg



Yes, and by everyone's account on here, you're great at providing support for the company that you work for. In fact, you're about the only thing I hear people talk positively about when Epassporte is mentioned.

That speaks volumes about 2 things:

1. The great job that you're doing providing support for Epassporte customers that really need and want it.
2. That despite that, Epassporte's public image is so mucked up that no matter how good of a job you're doing, their rep keeps getting worse.

And you're only human, and at times I've seen you get so frustrated by Epassporte's image problem, that you end up lashing out. That's natural, but it should be a HUGE red flag to Epassporte. Hey, our #1 support rep that everyone likes feels like he's working in a battlefield. What does that say about our company's public image?

There are PLENTY of things Epassporte could do that would help to solve the VAST majority of the problems they have. Most of which wouldn't even cost them a dime.

How about some of these ideas?

1. Join the Better Business Bureau and put their seal on your site. This lets people know that if they ever do have a dispute with your company, that they feel hasn't been solved, there's an independant 3rd party out there to act as a mediator to get things solved. That would help build trust.

2. Put an FAQ on your site explaining some of the most asked questions. Why does my card not have raised lettering, etc. etc. etc. These are stupid issues that cause big drama for your company, and they don't need to be.

3. Why not hook up with some of the larger sponsors and work with them to come out with co-branded promotions. You have VERY respected organizations out there that thousands of webmasters trust, and they're partially relying on your product to do payouts. Let's see a site setup listing all of the programs that offer epassporte as payouts, let's see co-branded advertising.

Hell, why not pull an Intel Pentium move? Everytime you see a dell ad at the end up pops that little dobie-dobie-dobie music and that Pentium Inside logo.

Tell affiliate programs you'll pay X% of their advertising costs for print ads if they include the epassporte logo in the corner of it? "Blah Blah Affiliate Program Offers Epassporte Payouts" with your logo? Do that instead of independant ads, it'll help your reputability, while at the same time continue your branding efforts.

4. There are a bunch of features people have been asking for, for a loong time that there's no reason why you can't implement them. How about being able to see ALL transactions on the account instead of that stupid last 30 days muck, etc. etc.? Those are small developmental efforts that would give you huge returns with your userbase.

The list goes on and on. It's time Epassporte starts thinking out of the box, and stops doing what it's been doing, which obviously isn't at all effective. :2 cents:

Originally Posted by BoyAlley

Originally Posted by BoyAlley

How about some of these ideas?

1. Join the Better Business Bureau and put their seal on your site. This lets people know that if they ever do have a dispute with your company, that they feel hasn't been solved, there's an independant 3rd party out there to act as a mediator to get things solved. That would help build trust.

Originally Posted by baddog

I was going along with everything you had to say, up until this. That would be a total waste of money and would make me think that these guys were without a clue.

The BBB has about as much authority as the BSA.

Originally Posted by Keyser Soze

I read your suggestions and more than one of your suggestions is being worked on.
http://www.gofuckyourself.com/showthread.php?t=644328 :)

Anyways its Saturday 7pm and I am out of here :)

Originally Posted by brand0n

lol
bashing a company makes you look cool?

c'mon dude...

dude.. wanna see something amazing?

search gfy for epassporte...

youll find.. o..10k FUCK EPASS threads.

but im sure all those where started by people who "Wanted to be cool"

now... search for say.. phat servers. low and behold, tons of thank you threads.

i guess its cool to say phatservers is cool, just as its cool to bash epass right?

NO.

you find that becouse phatservers offers a great product, top notch support and dont fucking bash people who have problems.

maybe you guys should hire sly lol