infowolfe

Hey, what's up, I've had an account here longer than I've worked for isohunt... so I thought I'd give you guys a heads up on the fastest way to get shit handled if you're emailing us (since i'm the dude that filters shit out for you, I could be considered an 'expert').

Some basic rules:
1) Be polite, most of the big sites (isohunt, mininova, tpb) have the torrent files either uploaded by users or by spidering other sites (isohunt's a search engine, you don't see a lot of user uploads with us), the guys running the sites aren't there to be your enemy, and in most cases if you come across at least minimally professional, we'll treat you with respect in return.
2) Don't send attachments, we're computer geeks, we don't want viruses.
3) Don't send HTML (at least to me) because it fucks up my ticketing system and makes emails really hard to read
4) Keep your legal language to a minimum, most of us have had more exposure to the ins and outs of 17 USC 512 (the DMCA) than you, we will not put up with bullshit macho threats and you will not get your satisfaction -- case in point: Real Social Dynamics, this sham 'meet women now' training place sent me language that told me to cease and desist and accused me directly of copyright infringement... and then snuck in the very minimum DMCA language at the end of the email, I told them politely that their lawyer is an asshat and that short, sweet and to the point gets better responses. If the guy on the other end of your email can't make out what you're trying to say, he's going to fuck you off for as long as he can and then he'll try to find some kind of technicality to NOT help you out.
5) Add us to your spam filter whitelist!!! If you want to know when we've taken action for you, MAKE SURE that the same address you're sending mail to is on your whitelist so they can get back to you if there's a problem (YES, jab_at_jabcomix.com, I'm talking to YOU -- see below for what they did right -- legal_at_xposh archie_at_xposh were cc'd)
6) Be patient, our primary job isn't usually handling copyright complaints, in fact, mine's being a sysadmin, which is a lot of work. For me at least, you only have to send one email, duplicate emails or more than one email per day is a good way to get on my bad side and into my email blacklist, although I usually leave a phone number in the reject message so you can call me if you think it's a mistake. Point is, no matter how pissed off you are that someone stole your shit, it wasn't ME that did it, and i'm NOT the guy to try to fuck with over it.
7) I'm not sure about the other sites, but it can take up to 3 hours for links you submit to drop off our caches (we use caching extensively, it's how we've managed to not die on how little hardware we've got)

So yah, that's all I ask... and i hope enough guys on here that're going to be sending me notices read this before they do, because it'll save us both a lot of bullshit.

I'd like to thank the guys from jabcomix.com for this email, because it's as close to perfection as it comes for me, and makes my life a lot easier, which means that their shit gets filtered faster. Also, I'd like to give a big thanks as well to the lawyers that represent Brazzers Entertainment (Asses in Public, etc), since they did the right thing too, and got 539 unique torrents filtered today.

Anyway, I guess my point is, I'm not the enemy, and as long as you don't come at me sideways, I'll do my best to get to your requests as quickly as I can so we can get the torrents that link to your content off my site.

This email is as picture perfect as it gets.
BTIDs are GREAT for me (i prefer them over the long ass links). I only need one type of identifier, either BTID or link (although BTID is preferred). BTIDs on our site are actually tied to the info_hash, which is a unique key assigned to each .torrent metadata file, which means that if we filter one BTID tied to one info_hash once, even if it's uploaded to 100 websites, we'll never pick it up again, it's banned for life. This does not mean that the same idiot can't make 10 .torrent files with different info_hashes and post them all over the place, it just means that that one torrentfile, if it's uploaded to tpb, mininova, torrents.to, isohunt.com, torrentbox.com etc etc etc is going to stay gone from isohunt's database. Also, torrentbox.com and isohunt.com while both owned by my boss are -not- tied together (although i should bug him about that) for bans, so you'd have to submit *2* takedown notices (one to copyright@isohunt one to copyright@torrentbox) if the same torrent was on 2 sites at the same time. I promise I will post here on this thread the moment that changes (i'll even edit this if i can still). I have already requested for our programmer to be tasked with that change, so it should be in the pipeline.


These jokers are just fucking sad.... couldn't even spell their own website properly
PLEASE DO NOT SEND ME SHIT LIKE THIS
alexa comparison between isohunt.com and real social dynamics

I guess to them inordinate number of pageviews is like 300,000 per month, instead of 300,000 per hour.

PS: For the guys that aren't very technical... we don't actually host any of your stuff, nor does any of it ever touch our servers... what we see are .torrent files, which contain metadata that describes how to get your content, kinda like a complex hyperlink roadmap. We do not have an ability to automatically search for and remove anything, which means that all removals are by hand, manually, usually by me.

isoHunt's Copyright Page (as long as you read at least half of this post and use the above or below examples, you won't need to ever read this page)
isoHunt Sample Copyright email (this is a sample that's got some notes in it that i wrote about sending in copyright complaints)