Quote:
Originally Posted by u-Bob
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
--Zig Ziglar
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It's a great quote.
In selling, an objection by a customer is looked as an opportunity to make a sale or improve your service/product. Sadly in online porn the only people who were listened to were affiliates. Customers were people who didn't realise that there was enough free porn to make buying irrelevant or just people who wanted it all for free.
Welcome to the result of treating customers like sheep. They wandered off.
