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Old 02-04-2011, 03:07 AM   #1
u-Bob
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Quote of the day: ...when customers complain...

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
--Zig Ziglar




Yesterday's quote of the day:
http://www.gofuckyourself.com/showthread.php?t=1008766
http://www.gfy.com/fucking-around-and-business-discussion/1008766-quotes-day-worst-strategic-mistakes.html
http://www.gfyboard.com/showthread.php?t=1008766
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Old 02-04-2011, 03:19 AM   #2
Paul Markham
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Quote:
Originally Posted by u-Bob View Post
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
--Zig Ziglar
It's a great quote.

In selling, an objection by a customer is looked as an opportunity to make a sale or improve your service/product. Sadly in online porn the only people who were listened to were affiliates. Customers were people who didn't realise that there was enough free porn to make buying irrelevant or just people who wanted it all for free.

Welcome to the result of treating customers like sheep. They wandered off.
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Old 02-04-2011, 03:31 AM   #3
SallyRand
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Quote:
Originally Posted by Paul Markham View Post
It's a great quote.

In selling, an objection by a customer is looked as an opportunity to make a sale or improve your service/product. Sadly in online porn the only people who were listened to were affiliates. Customers were people who didn't realise that there was enough free porn to make buying irrelevant or just people who wanted it all for free.

Welcome to the result of treating customers like sheep. They wandered off.
All of which is quite true but the occasional customer simply cannot be satisfied, no matter what you do, so I refer such customers here:

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Old 02-04-2011, 04:49 AM   #4
hjnet
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You can't generalize that, it always depends on what kind of complaint it is, if it's reasonable then listen to it and learn from it, if it's from an idiot then just don't do business with him/her anymore...
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Old 02-04-2011, 07:04 AM   #5
CaptainHowdy
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That inspired me to be uninspired...
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FLASH SALE INSANITY! deal with a 100% Trusted Seller
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1 Year or Lifetime — That’s Right, Until the Internet Explodes!
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Old 02-04-2011, 07:41 AM   #6
Deputy Chief Command
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Quote:
Originally Posted by hjnet View Post
You can't generalize that, it always depends on what kind of complaint it is, if it's reasonable then listen to it and learn from it, if it's from an idiot then just don't do business with him/her anymore...
hmm dont really agree with you there. .. whatever the complaint it can always be good for your business depending on how you deal with it

if the customer gets the impression you are really listening and that you think he has a valid point and you need to improve the things he stated he will be happy and might come back to see if you have improved your service after listening

even if the customer is a total jackass and is just complaining because he is a miserable fuck who likes complaining it still can be good for business in the longterm


you see, the more experience you have with dealing with these kind of customers the better you will become at it and thus the miserable fucks can be used as a learning experience wich will improve your overall reaction to complaints and thus possibly even generating more business than just ignoring them and tell them to fuck off and go to hell

hope that makes sense to you, cause it does in my head
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Last edited by Deputy Chief Command; 02-04-2011 at 07:43 AM..
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Old 02-04-2011, 07:47 AM   #7
martinsc
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Old 02-04-2011, 07:51 AM   #8
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pretty good quote!
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