12-05-2011, 09:44 AM
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Confirmed User
Industry Role:
Join Date: Mar 2011
Posts: 2,301
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My Original Email:
Quote:
Hello,
I was wondering if you could explain to me the following:
Click Reporting
* What does it mean when it only says raw clicks?
* What does it mean when it says Raw, timeframe: 1hour(s)?
* What does it mean when it says Raw Clicks, Unique Clicks - IP/Browser or Cookie?
* What does it mean when it says Raw, Unique: IP/Browser or Cookie timeframe: 1 hour(s)?
* What does it mean when it says Raw Clicks, Unique Clicks - Cookie?
* What does it mean when it says Raw, Unique: Cookie timeframe: 24 hour(s)?
* Basically, I would like an explanation on all the possible click reporting options. I tried help and searching through help, but could not find details on what I have listed above. I'm sure there are more variations of the above as well. Can you please explain or direct me to documentation that explains these things.
Thank you
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The Reply I Receive 5 days later:
Quote:
Dear Customer,
We are in receipt of your inquiry and we thank you for contacting CCBill.
Based on the information provided our records indicate you do not have an active subscription with CCBill.
If you believe this to be in error, please reply to this message with additional information or contact a CCBill Consumer Support Representative at one of the telephone numbers listed below.
The information we need is:
- The subscription ID number
- Your last name and ZIP code
- Your user name for the Web site
- The e-mail address you provided when the subscription began
- The name of the Web site you are subscribed to
Please include all (or as much) of the above information as possible when responding to this e-mail.
We look forward to assisting you and welcoming you back to CCBill.com!
Thank you.
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WTF?   |
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