GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Best paid or free ticket system to replace emails, handle customer service!

mkx · 11-15-2015, 12:07 AM

I am looking for a paid or open source ticket system that will ideally replace/handle customer service emails. It should allow for multiple users/employees, good logging/options, perhaps a rating system, allow the most efficiency/customer service.

I want one that is integrated with emails, at least on the customers side, so they do not have to ever click a link to create or reply to a ticket, they would just send an email to a specified address and it will open the ticket with an optional auto-respond, etc.

What is the best of the best options out there?

11-15-2015, 12:07 AM
mkx Confirmed User Industry Role: Join Date: Nov 2003 Location: Toronto Posts: 4,001	Best paid or free ticket system to replace emails, handle customer service! I am looking for a paid or open source ticket system that will ideally replace/handle customer service emails. It should allow for multiple users/employees, good logging/options, perhaps a rating system, allow the most efficiency/customer service. I want one that is integrated with emails, at least on the customers side, so they do not have to ever click a link to create or reply to a ticket, they would just send an email to a specified address and it will open the ticket with an optional auto-respond, etc. What is the best of the best options out there?