Best paid or free ticket system to replace emails, handle customer service! - GoFuckYourself.com

mkx · 11-15-2015, 12:07 AM

I am looking for a paid or open source ticket system that will ideally replace/handle customer service emails. It should allow for multiple users/employees, good logging/options, perhaps a rating system, allow the most efficiency/customer service.

I want one that is integrated with emails, at least on the customers side, so they do not have to ever click a link to create or reply to a ticket, they would just send an email to a specified address and it will open the ticket with an optional auto-respond, etc.

What is the best of the best options out there?

mkx · 11-15-2015, 03:47 PM

bumpitybump

LatinCams · 11-15-2015, 04:49 PM

Been looking also for something like it. Bump !

TwinCities · 11-15-2015, 07:31 PM

Here's a couple:

https://www.groovehq.com/
https://www.helpscout.net/

sandman! · 11-15-2015, 07:40 PM

Kayako.com | Help Desk Software | Customer Service Software | Live Chat software

Sly · 11-15-2015, 07:47 PM

We use Kayako. Pretty powerful.

You can create a knowledge base very easily. You can also create troubleshooting systems that allow the user to answer questions in order to find possible solutions.

Users can email or use the online ticket system. Some users do like online ticket systems over email (me for example,) email can be unreliable whereas ticket systems are pretty solid.

Venum · 11-16-2015, 02:46 AM

We have used ZenDesk with some customers, and working great.

j3rkules · 11-16-2015, 05:36 AM

Try Kayako.

k0nr4d · 11-16-2015, 05:45 AM

We also use Kayako. It fucks up once per 3-4 months and stops checking our support email address though, and then you need to spend 3 hours with live support talking to some indian guy so he can fix the same problem that's happened a half dozen times already in the past.

pornguy · 11-16-2015, 05:51 AM

I have been using HESK over all not bad and easy to set up. Free as well.

RazorSharpe · 11-16-2015, 06:08 AM

Use to use Kayako but gave up with them a few years ago for similar issues to Konrad.

I switched to Sirportly: https://sirportly.com/

Very good application and support is actually brilliant on the off chance you may need it.

There are a few open source offerings out there but OTRS seems to never be mentioned and I'm not sure why. It's actually fairly decent: otrs.com| OTRS Simple Service Management

LatinCams · 11-16-2015, 06:15 AM

Any of those include multilanguage and livechat for an affordable price ? or 1 time license fee ?

Sly · 11-16-2015, 10:12 AM

Quote:

Originally Posted by k0nr4d

We also use Kayako. It fucks up once per 3-4 months and stops checking our support email address though, and then you need to spend 3 hours with live support talking to some indian guy so he can fix the same problem that's happened a half dozen times already in the past.

Funny. I'm dealing with this as we speak, literally right now.

mkx · 11-23-2015, 01:52 PM

i got a trial of both kayako and zendesk

kayako
- seems a little advanced
- the prices are really high, i may have 50+ agents

zendesk
-seems simple enough
- prices are still a bit high at $5-$9 per agent. Has anyone been successful negotiating a really good deal with them?

11-15-2015, 12:07 AM	#1
mkx Confirmed User Industry Role: Join Date: Nov 2003 Location: Toronto Posts: 4,001	Best paid or free ticket system to replace emails, handle customer service! I am looking for a paid or open source ticket system that will ideally replace/handle customer service emails. It should allow for multiple users/employees, good logging/options, perhaps a rating system, allow the most efficiency/customer service. I want one that is integrated with emails, at least on the customers side, so they do not have to ever click a link to create or reply to a ticket, they would just send an email to a specified address and it will open the ticket with an optional auto-respond, etc. What is the best of the best options out there?

11-15-2015, 04:49 PM	#3
LatinCams Confirmed User Join Date: Aug 2008 Location: Hot Horny Colombia Posts: 1,614	Been looking also for something like it. Bump ! __________________ We are looking for CAM Sites where our Colombian Models can work. Grupo Bedoya - www.GRUPO-BEDOYA.com Please let us know about your Business Skype - richard.grupobedoya

11-15-2015, 07:40 PM	#5
sandman! Icq: 14420613 Industry Role: Join Date: Mar 2001 Location: chicago Posts: 15,432	Kayako.com \| Help Desk Software \| Customer Service Software \| Live Chat software __________________ Need WebHosting ? Email me for some great deals [email protected]

11-15-2015, 07:47 PM	#6
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,289	We use Kayako. Pretty powerful. You can create a knowledge base very easily. You can also create troubleshooting systems that allow the user to answer questions in order to find possible solutions. Users can email or use the online ticket system. Some users do like online ticket systems over email (me for example,) email can be unreliable whereas ticket systems are pretty solid. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Wanted: CCBill pay sites for sale

11-16-2015, 05:36 AM	#8
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11-15-2015, 03:47 PM	#2
mkx Confirmed User Industry Role: Join Date: Nov 2003 Location: Toronto Posts: 4,001	bumpitybump

11-15-2015, 07:31 PM	#4
TwinCities Confirmed User Join Date: Oct 2003 Posts: 492	Here's a couple: https://www.groovehq.com/ https://www.helpscout.net/

11-16-2015, 02:46 AM	#7
Venum Confirmed User Industry Role: Join Date: Nov 2014 Posts: 182	We have used ZenDesk with some customers, and working great.

11-16-2015, 05:45 AM	#9
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,228	We also use Kayako. It fucks up once per 3-4 months and stops checking our support email address though, and then you need to spend 3 hours with live support talking to some indian guy so he can fix the same problem that's happened a half dozen times already in the past. __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

11-16-2015, 05:51 AM	#10
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,912	I have been using HESK over all not bad and easy to set up. Free as well. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

11-16-2015, 06:08 AM	#11
RazorSharpe Confirmed User Industry Role: Join Date: Aug 2001 Location: Scotland Posts: 2,238	Use to use Kayako but gave up with them a few years ago for similar issues to Konrad. I switched to Sirportly: https://sirportly.com/ Very good application and support is actually brilliant on the off chance you may need it. There are a few open source offerings out there but OTRS seems to never be mentioned and I'm not sure why. It's actually fairly decent: otrs.com\| OTRS Simple Service Management __________________ Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.

11-16-2015, 06:15 AM	#12
LatinCams Confirmed User Join Date: Aug 2008 Location: Hot Horny Colombia Posts: 1,614	Any of those include multilanguage and livechat for an affordable price ? or 1 time license fee ? __________________ We are looking for CAM Sites where our Colombian Models can work. Grupo Bedoya - www.GRUPO-BEDOYA.com Please let us know about your Business Skype - richard.grupobedoya

11-23-2015, 01:52 PM	#14
mkx Confirmed User Industry Role: Join Date: Nov 2003 Location: Toronto Posts: 4,001	i got a trial of both kayako and zendesk kayako - seems a little advanced - the prices are really high, i may have 50+ agents zendesk -seems simple enough - prices are still a bit high at $5-$9 per agent. Has anyone been successful negotiating a really good deal with them?