McSpike

I managed to get to them via live chat and had the chat with the guy that seemed more like I was talking to a machine than anything else. He took all my security questions so he could verify my account only so he could tell me he has to pass this to the security dept. Why ask for security questions in the first place, if you know you won't be able to handle the issue? Because you are useless as support.

At the same time I sent in my concern via their "send message" form.

Was told by the guy to get back to them, if I don't get a response in 2 days. I couldn't believe he actually said that. That made me feel like I most probably really ain't gonna get a response in 2 days. No shit. I didn't. My ticket is in their system. I should get back to them to alert them about my ticket? Another useless support option.

I handle more accounts because I manage more entities. So on another account I get this KYC bullshit interrogation of old Paypal style all in a sudden after 3 years. They ask stupid shit. I provide the answers and they ask more stupid shit, like "please explain how do you get clients to your website". WTF?! In order to satisfy them you have to hold them by the hand, have them understand how internet works and explain it to them like they are 6 years old.

Is anyone from Payoneer still up here? Nissim used to offer good support, but haven't seen him online in a year.

It's always sad we have to resort to digging out contacts of people that actually understand their own questions and answers they get.