NiceGoodMan

We are working with CCBill for like 7 years.

We have 5 sites and a only over a hundred of rebilling loyal customers. Not a big company and trying to run things around in a way a bit also amateur spirit like many of us I believe.. (surely being big would not be a problem, too but here is our situation in short)

CCBill is our only processor.

Lately we see too many frequent denials and the payments are late like last two payments are not arrived at all (one is 11 days late other is 4 days late).

I got a few more complaints but that is not much important.

We sticked with only 1 processor but lately we consider to change or have at least one more processor like maybe Epoch as they also support PayPal and I hear good things about them.

Though, it would be a messy, hard and complex also expensive all the way for us to get a second processor as only VISA + Mastercard fees even a big minus for us and all technical things, changes etc would also cost time, efforts and money for sure.

Would you have any recommendation in this case?

Like is there anything we miss or.. anything we may / can / should do as a solution, or any suggestion?

Thank you.

INever

It's gotten harder. Verotel used to even be no-annual-fee.

NGM, maybe consider crowd platforms?

Am following this.

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NiceGoodMan

hmmm thank you..

I will check Verotel if the fees are more acceptable and also they are normal in payments (without latencies)..

Crowd platforms? you mean like crowdfunding?? I guess no but..

cerulean

I like working with RocketGate and Epoch, in addition to CCBill. I also recommend to my clients to have multiple cascades to reduce denials.

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NiceGoodMan

Thank you, Cerulean..

We certainly consider Epoch as they support PayPal, too..

Is there any recommendation for a script or anything to use for denials to show alternatives?

cerulean

I don't know of a script like that off hand. I do custom software solutions for clients.

When I am tasked to integrate a payment processor into someone's software, I will usually tie to the user a session or database value representing which cascade that user is on. If a non-successful error message is reported from the current processor, based on the message, I will increment the cascade and show a different processor to the user. This is generally a custom software solution, though. When we run out of processors, then the user is likely fraudulent and we require they explain themselves to customer support.

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alexthorn

Hey
I know is a bit offtopic from Your question but:

I have 6 missing. Oldest from 14 april 2025.
Do You know anything why they stop sending money?

NiceGoodMan

is there an English version?

NiceGoodMan

wow!!

6 payments?!!

There must be definitely something wrong there.

We miss 2 big ones from April. they sent 1 smallest payment in between but those two are each double of that one small one and they tell that they sent the payments but it's not correct as they cannot and do not give any other information and information they give does not match. Nothing is coming.