Open source "Help Desk" software? - GoFuckYourself.com

Sly · 01-26-2011, 07:02 PM

I'm looking for a server-side open source software that can manage multiple e-mail addresses in a help desk style fashion. All of your basic functions... tickets, multiple users, some sort of separation between e-mail addresses. For example, there might be a "sales" section and also a "billing" section.

I've used Cerberus in the past, and that would work fine for this, but they don't seem to have a free version anymore.

Suggestions?

pristine · 01-26-2011, 07:06 PM

Most of them suck. Pay a little and use a real system.

http://www.zendesk.com

Babaganoosh · 01-26-2011, 07:16 PM

I've been using OSTicket for a long time. Its development has been stalled for almost a year now but really there isn't anything left to do. It's perfectly functional and virtually bug free.

jonnydoe · 01-26-2011, 08:45 PM

I have to assume you have searched sourceforge.

CYF · 01-26-2011, 11:41 PM

Quote:

Originally Posted by Babaganoosh

I've been using OSTicket for a long time. Its development has been stalled for almost a year now but really there isn't anything left to do. It's perfectly functional and virtually bug free.

+1

OSTicket is nice.

SomeTJ · 01-26-2011, 11:55 PM

I haven't used it, but I've heard Hesk is aight.

Hesk.com
(can't post links because I don't spam enough.)

k0nr4d · 01-27-2011, 01:18 AM

Ive used OSticket, not really a fan to be honest.
I also wa sthinking of using kayako or whatever, but as soon as i went on live support and some indian sounding name with poor english started speaking to me and couldn't answer any of my questions, I decided against it.

k0nr4d · 01-27-2011, 01:20 AM

Quote:

Originally Posted by pristine

Most of them suck. Pay a little and use a real system.

http://www.zendesk.com

zendesk is a hosted solution, not open source. For this to work, you'd have to give this third party access to your support email inbox, and they would be able to access all customer support tickets (which may have sensitive information)

01-26-2011, 07:02 PM	#1
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,289	Open source "Help Desk" software? I'm looking for a server-side open source software that can manage multiple e-mail addresses in a help desk style fashion. All of your basic functions... tickets, multiple users, some sort of separation between e-mail addresses. For example, there might be a "sales" section and also a "billing" section. I've used Cerberus in the past, and that would work fine for this, but they don't seem to have a free version anymore. Suggestions? __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Wanted: CCBill pay sites for sale

01-26-2011, 07:16 PM	#3
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	I've been using OSTicket for a long time. Its development has been stalled for almost a year now but really there isn't anything left to do. It's perfectly functional and virtually bug free. __________________ I like pie.

01-26-2011, 08:45 PM	#4
jonnydoe Confirmed User Industry Role: Join Date: Aug 2006 Location: USA Posts: 543	I have to assume you have searched sourceforge. __________________ Want a Sponsor that really PAYS?!?!?!?! I&C#Q 3-0/2 7+3.3 0=5\|2

01-26-2011, 11:55 PM	#6
SomeTJ Registered User Industry Role: Join Date: Apr 2010 Posts: 41	I haven't used it, but I've heard Hesk is aight. Hesk.com (can't post links because I don't spam enough.) __________________ skype: tjpacinonetwork

01-27-2011, 01:18 AM	#7
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,228	Ive used OSticket, not really a fan to be honest. I also wa sthinking of using kayako or whatever, but as soon as i went on live support and some indian sounding name with poor english started speaking to me and couldn't answer any of my questions, I decided against it. __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

01-26-2011, 07:06 PM	#2
pristine So Fucking Banned Industry Role: Join Date: Dec 2010 Posts: 1,176	Most of them suck. Pay a little and use a real system. http://www.zendesk.com