Billing overcharge - by error

[PornDiscounts-R]

Hey

Does anyone here know how it`s poissible for a billar ( 2checkout.com ) to overcharge on a recurring billing that have been running for months?

How the hell can that happen?

normal charge is $29.95
this month i got billed for $167,02

this was the reason given to me > Due to an internal issue you had been overcharged
So do any of you guys know, what kind of internal issue that can be?
and how come it isent caught in their system. would hope something like that would raise a red flag of some sort.

Thanks for your help and indput.

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bump....

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one more

[Chosen]

I've no idea how could this happen.
Ask for a refund.

[seeandsee]

fuckers, ask for your money back

[raymor]

Originally Posted by thebestamateur

Hey

Does anyone here know how it`s poissible for a billar ( 2checkout.com ) to overcharge on a recurring billing that have been running for months?

How the hell can that happen?

normal charge is $29.95
this month i got billed for $167,02

this was the reason given to me > Due to an internal issue you had been overcharged
So do any of you guys know, what kind of internal issue that can be?
and how come it isent caught in their system. would hope something like that would raise a red flag of some sort.

Thanks for your help and indput.

I noticed the comma in 167,02. Is there a currency conversion that may have been messed up? Assuming no shipping or taxes are involved, the cause of the error isn't obvious to me. It's certainly possible. An off by one error is a common error that could cause that. With off by one, you could have been billed the amount that should have been charged to the next customer, or the previous one. For example, they may have charged the first amount to customer #1, forgetting there is a customer #0. Each customer would then get charged what the next customer should have been charged.

If you're submitting charges to them, an error on your end shouldn't cause the amount to change in the middle of the subscription, but on their end each month is a new charge, with opportunities for new errors.

[PornDiscounts-R]

Originally Posted by raymor

I noticed the comma in 167,02. Is there a currency conversion that may have been messed up? Assuming no shipping or taxes are involved, the cause of the error isn't obvious to me. It's certainly possible. An off by one error is a common error that could cause that. With off by one, you could have been billed the amount that should have been charged to the next customer, or the previous one. For example, they may have charged the first amount to customer #1, forgetting there is a customer #0. Each customer would then get charged what the next customer should have been charged.

If you're submitting charges to them, an error on your end shouldn't cause the amount to change in the middle of the subscription, but on their end each month is a new charge, with opportunities for new errors.

Thanks a lot for this, a great post.
I have both the $ currency and my local currency in my stamement, so it isent that.
I did submit a ticket and have gotten a reply as said. But no where near good enough.
There are other things as well.
They did said the overcharge would be refunded, but i got that answer after i talked to my bank.
So the card is now blocked and a dispute have been put in.
Will also cover the original charge and that`s bad. But couldent see a way around that.
their mistake that caused it.
Will get in touch with the company where i have the recurring billing ( software product )