Adobe fucking worthless support from india ...hack away boys!

[srockhard]

Unreal...so fucking heated right now I probably shouldn't be typing this. And I was actually going to pay for that shit! FUCK THE CREATIVE CLOUD and fuck Adobe's outsourced support from the non-english speaking country of India...didn't someone just post about that fucking place and how it is the worst country in the world...well yeah them FUCK THEM!

I'm going to try to get in on that free CS2 download if at all possible but in trying to get the creative cloud installed I wasted 8 hours...YES MOTHER FUCKERS 8 HOURS OF MY TIME CHATTING BACK AND FOURTH WITH NAVID WHILE HE INSTALLED AND UNINSTALLED time and time again with no success...only to find out once he installed it on new user account Admin that Adobe Premiere Pro doesn't work on 32 bit systems! When I asked him for a refund he said I had to call in and could not do via chat.

...so i fuckin called in and spoke with boobadu who seriously sounded like the microphone was in his mouth...took 4 tries to get him to understand my email address and then he puts me on hold without warning for nearly 10 mins...comes back and asks me if I can read him the order number and I sat open jawed...its like 30 characters long with numbers and letters ..."NO MAN, I DON'T WANT TO EVEN TRY BECAUSE YOU WON'T BE ABLE TO UNDERSTAND ME...DO YOU HAVE THE ORDER NUMBER THERE ON YOUR SCREEN?" he replies, "yyyyeez ai doo" FFFFUUUUCKKK MAN JUST CANCEL IT ALREADY.....then he puts me on hold again for 5 more mins tries to explain that I need to call back in 24 hours to confirm my mailing address so that they can send a check for refund!!!!! Process the refund on my card you bitches! I FUCKING HATE YOU!!

Holy shit...I thought Adobe was a solid company with atleast half a brain to provide average or better customer service!!?? Are they really that stingy that they need to save on fuckers that their customers can't communicate with? If anyone works for Adobe and is reading this I highly suggest a different way to get customer service to your customers...even a virtual receptionist would be better and they are cheap as fuck here in the USA.

AHHHHH!!! .... o.k. thanks for letting me vent...i'm all better now

[Coup]

Sounds like someone is having a case of the mondays

[lucas131]

eight icecreams

[DWB]

Sounds like you needed to restart three times.

[moeloubani]

buy a new computer

[srockhard]

'insert quote all of the above'

You guys always know how to make things better....you must be from India too ;-)

[12clicks]

Originally Posted by srockhard

Unreal...so fucking heated right now I probably shouldn't be typing this. And I was actually going to pay for that shit! FUCK THE CREATIVE CLOUD and fuck Adobe's outsourced support from the non-english speaking country of India...didn't someone just post about that fucking place and how it is the worst country in the world...well yeah them FUCK THEM!

I'm going to try to get in on that free CS2 download if at all possible but in trying to get the creative cloud installed I wasted 8 hours...YES MOTHER FUCKERS 8 HOURS OF MY TIME CHATTING BACK AND FOURTH WITH NAVID WHILE HE INSTALLED AND UNINSTALLED time and time again with no success...only to find out once he installed it on new user account Admin that Adobe Premiere Pro doesn't work on 32 bit systems! When I asked him for a refund he said I had to call in and could not do via chat.

...so i fuckin called in and spoke with boobadu who seriously sounded like the microphone was in his mouth...took 4 tries to get him to understand my email address and then he puts me on hold without warning for nearly 10 mins...comes back and asks me if I can read him the order number and I sat open jawed...its like 30 characters long with numbers and letters ..."NO MAN, I DON'T WANT TO EVEN TRY BECAUSE YOU WON'T BE ABLE TO UNDERSTAND ME...DO YOU HAVE THE ORDER NUMBER THERE ON YOUR SCREEN?" he replies, "yyyyeez ai doo" FFFFUUUUCKKK MAN JUST CANCEL IT ALREADY.....then he puts me on hold again for 5 more mins tries to explain that I need to call back in 24 hours to confirm my mailing address so that they can send a check for refund!!!!! Process the refund on my card you bitches! I FUCKING HATE YOU!!

Holy shit...I thought Adobe was a solid company with atleast half a brain to provide average or better customer service!!?? Are they really that stingy that they need to save on fuckers that their customers can't communicate with? If anyone works for Adobe and is reading this I highly suggest a different way to get customer service to your customers...even a virtual receptionist would be better and they are cheap as fuck here in the USA.

AHHHHH!!! .... o.k. thanks for letting me vent...i'm all better now

Now you know what it's like dealing with you when it comes to anything important

[xNetworx]

[georgeyw]

Originally Posted by srockhard

Unreal...so fucking heated right now I probably shouldn't be typing this. And I was actually going to pay for that shit! FUCK THE CREATIVE CLOUD and fuck Adobe's outsourced support from the non-english speaking country of India...didn't someone just post about that fucking place and how it is the worst country in the world...well yeah them FUCK THEM!

I'm going to try to get in on that free CS2 download if at all possible but in trying to get the creative cloud installed I wasted 8 hours...YES MOTHER FUCKERS 8 HOURS OF MY TIME CHATTING BACK AND FOURTH WITH NAVID WHILE HE INSTALLED AND UNINSTALLED time and time again with no success...only to find out once he installed it on new user account Admin that Adobe Premiere Pro doesn't work on 32 bit systems! When I asked him for a refund he said I had to call in and could not do via chat.

...so i fuckin called in and spoke with boobadu who seriously sounded like the microphone was in his mouth...took 4 tries to get him to understand my email address and then he puts me on hold without warning for nearly 10 mins...comes back and asks me if I can read him the order number and I sat open jawed...its like 30 characters long with numbers and letters ..."NO MAN, I DON'T WANT TO EVEN TRY BECAUSE YOU WON'T BE ABLE TO UNDERSTAND ME...DO YOU HAVE THE ORDER NUMBER THERE ON YOUR SCREEN?" he replies, "yyyyeez ai doo" FFFFUUUUCKKK MAN JUST CANCEL IT ALREADY.....then he puts me on hold again for 5 more mins tries to explain that I need to call back in 24 hours to confirm my mailing address so that they can send a check for refund!!!!! Process the refund on my card you bitches! I FUCKING HATE YOU!!

Holy shit...I thought Adobe was a solid company with atleast half a brain to provide average or better customer service!!?? Are they really that stingy that they need to save on fuckers that their customers can't communicate with? If anyone works for Adobe and is reading this I highly suggest a different way to get customer service to your customers...even a virtual receptionist would be better and they are cheap as fuck here in the USA.

AHHHHH!!! .... o.k. thanks for letting me vent...i'm all better now

This is what really frustrates me with all bills I have. If there is a problem, it always ends up being support in india or philippines and their grasp of english is completely up the ass.

I have often wondered if a co's bottom line has ever suffered because of support issues like this - more than likely the gains outweigh the losses...

[vdbucks]

Originally Posted by srockhard

Unreal...so fucking heated right now I probably shouldn't be typing this. And I was actually going to pay for that shit! FUCK THE CREATIVE CLOUD and fuck Adobe's outsourced support from the non-english speaking country of India...didn't someone just post about that fucking place and how it is the worst country in the world...well yeah them FUCK THEM!

I'm going to try to get in on that free CS2 download if at all possible but in trying to get the creative cloud installed I wasted 8 hours...YES MOTHER FUCKERS 8 HOURS OF MY TIME CHATTING BACK AND FOURTH WITH NAVID WHILE HE INSTALLED AND UNINSTALLED time and time again with no success...only to find out once he installed it on new user account Admin that Adobe Premiere Pro doesn't work on 32 bit systems! When I asked him for a refund he said I had to call in and could not do via chat.

...so i fuckin called in and spoke with boobadu who seriously sounded like the microphone was in his mouth...took 4 tries to get him to understand my email address and then he puts me on hold without warning for nearly 10 mins...comes back and asks me if I can read him the order number and I sat open jawed...its like 30 characters long with numbers and letters ..."NO MAN, I DON'T WANT TO EVEN TRY BECAUSE YOU WON'T BE ABLE TO UNDERSTAND ME...DO YOU HAVE THE ORDER NUMBER THERE ON YOUR SCREEN?" he replies, "yyyyeez ai doo" FFFFUUUUCKKK MAN JUST CANCEL IT ALREADY.....then he puts me on hold again for 5 more mins tries to explain that I need to call back in 24 hours to confirm my mailing address so that they can send a check for refund!!!!! Process the refund on my card you bitches! I FUCKING HATE YOU!!

Holy shit...I thought Adobe was a solid company with atleast half a brain to provide average or better customer service!!?? Are they really that stingy that they need to save on fuckers that their customers can't communicate with? If anyone works for Adobe and is reading this I highly suggest a different way to get customer service to your customers...even a virtual receptionist would be better and they are cheap as fuck here in the USA.

AHHHHH!!! .... o.k. thanks for letting me vent...i'm all better now

perhaps all of this could have been avoided had you simply read the system requirements...

[AdultKing]

Creative Cloud is awesome, from your post I cannot see where you mention what went wrong with it that you weren't responsible for, if your system is up to scratch it should be fine.

[vdbucks]

Originally Posted by AdultKing

Creative Cloud is awesome, from your post I cannot see where you mention what went wrong.

he tried to install premiere pro on a piece of garbage 32 bit dinosaur... without having read the system requirements, which lead to him getting mad at the world for his own stupidity.

[AdultKing]

Originally Posted by vdbucks

he tried to install premiere pro on a piece of garbage 32 bit dinosaur... without having read the system requirements, which lead to him getting mad at the world for his own stupidity.

Seems that way.

For the OP's future reference all the minimum system requirements for Creative Cloud are here:

http://www.adobe.com/products/creati...ech-specs.html

Might be time to buy a decent computer, that would probably have prevented this meltdown.

[Voodoo]

Sounds like a lot of minutes on the phone with Navid.

[marcop]

Adobe's support is notoriously awful.

[Supz]

the cs2 i do not think was free. I am pretty sure adobe is just discontinuing its update servers for that version so they are giving out new serials or something. I read that somewhere...

[leg4]

Just out of curiosity --- can anyone here name any U.S.A. Tech based companies that have American based support?


Thanks.

[vdbucks]

Originally Posted by leg4

Just out of curiosity --- can anyone here name any U.S.A. Tech based companies that have American based support?


Thanks.

The trick here is... don't be a moron and you won't need support 99% of the time. The other 1% of the time you simply deal with the indian dudes and then spend the rest of your day making quickie-mart jokes.

[JamesM]

indeed , that is very stupid thing to ask for order number which is 30 characters long with numbers and letters .
very bad idea.

they should have something like paypal have in place, it creates temp pw valid for 60 minutes, you call them n tell them email , 1st name, last name, temp pw and you are great to go.


hope you get refund very soon.

[srockhard]

Originally Posted by vdbucks

The trick here is... don't be a moron and you won't need support 99% of the time. The other 1% of the time you simply deal with the indian dudes and then spend the rest of your day making quickie-mart jokes.

Thanks man...you speak true words of wisdom and for the record I don't really hate the software and I think most of my frustration came from not being able to use the software itself...so I might just sprout a 2nd hard on and move onto Windows 7 or 8 solves everything and the guys from india become my friends once again ;)

[vdbucks]

Originally Posted by JamesM

indeed , that is very stupid thing to ask for order number which is 30 characters long with numbers and letters .
very bad idea.

they should have something like paypal have in place, it creates temp pw valid for 60 minutes, you call them n tell them email , 1st name, last name, temp pw and you are great to go.


hope you get refund very soon.

Strange because the order ID's for my creative cloud team membership as well as the standard creative cloud I had before it are only 11 characters long, comprising of simply AD and a 9 digit number after it.

Not an overly difficult number to pass along... not even to quickie-mart guys...

[Scott McD]

8hrs lol !!

[srockhard]

Originally Posted by vdbucks

Strange because the order ID's for my creative cloud team membership as well as the standard creative cloud I had before it are only 11 characters long, comprising of simply AD and a 9 digit number after it.

Not an overly difficult number to pass along... not even to quickie-mart guys...

I know I over exaggerated that part a bit ...and I guess it doesn't help that I have chubby cheeks and stutter

[Klen]

Originally Posted by vdbucks

The trick here is... don't be a moron and you won't need support 99% of the time. The other 1% of the time you simply deal with the indian dudes and then spend the rest of your day making quickie-mart jokes.

I actually have credo "best program support is where you dont need support" .There is too much cases where support would not be needed at all if just a good FAQ/knowledge base section would be available.

[CurrentlySober]

i like quickie-farts...

[CurrentlySober]

Originally Posted by CurrentlySober

i like quickie-farts...

Cause when its really 'Quick' I often 'follow thru...'

[ajrocks]

Indian Customer Service is great! I love the challenge, I make it a game. My Cable company called me last night to see if I was happy with my service. It took 12 seconds to know it was an Indian call center. That's when the fun starts!

By the time I was done with them I had 40% off my cable bill for 2 years. Just talk fast and stern and guide them in symantical circles. At some point that get confused and you and have your way with them.

[RebelR]

Originally Posted by srockhard

I know I over exaggerated that part a bit ...and I guess it doesn't help that I have chubby cheeks and stutter

A friend of mine after university went to India to teach english. He had a stutter and we used to joke with him that one day there would be a whole segment of the Indian population that would come to North America and say.. I...I ..I.. llllearned English, f...f...frrrrom Phil"... You just reminded me of that. Too bad none of them were in the call center.

[Cameltoepro]

I had the same problem with their Dreamweaver cs6. It has major ftp issues. They tried to patch it over and over. Then when no success I asked for a refund and you would think I was asking for the first born. Adobe has gone way down hill in my opinion!