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Old 03-08-2013, 07:05 PM   #1
Chris
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Important Paxum News: Extended downtime scheduled for Saturday 8pm

Paxum Notice - Scheduled Server Maintenance; Saturday, March 9th 2013

On Saturday, March 9th 2013 8:00PM EST, Paxum's website will be undergoing extended server maintenance. During server maintenance the Paxum log-in and account control panel will be unavailable.

Due to the extended nature of the downtime, we advise all Paxum Account-Holders to complete any necessary transfers or transactions prior to the scheduled maintenance.

While the Paxum site log-in will be unavailable during scheduled maintenance, all Paxum prepaid Mastercards will continue to function normally, worldwide.

We appreciate your understanding while we make necessary upgrades and improvements to our system.

Sincerely,

The Paxum Team

Last edited by Chris; 03-08-2013 at 07:06 PM..
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Old 03-08-2013, 07:46 PM   #2
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Imagine That
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Old 03-09-2013, 07:06 AM   #3
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Originally Posted by 2013 View Post
Imagine That
Yup imagine us taking your guys suggestions into consideration and doing the downtime on a weekend over night and giving notice.

How awful


Saturday bump
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Old 03-09-2013, 07:03 PM   #4
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8pm bump for the " WHY IS PAXUM " down threads that will appear over night.
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Old 03-09-2013, 07:21 PM   #5
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They have so much money they need more time to move it
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Old 03-09-2013, 08:18 PM   #6
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You guys should have replaced the default server test page.
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Old 03-09-2013, 08:28 PM   #7
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You guys should have replaced the default server test page.
Thanks for the suggestion but we did that and with some of the changes we made we had to put this page up for just a bit longer and our downtime page will be back up :-)
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Old 03-09-2013, 08:31 PM   #8
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It would be a good idea to create a "Systems upgrades in progress" page or something like that, pretty easy to do. I'm sure at least a few people will see the default apache page and be worried.
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Old 03-09-2013, 08:41 PM   #9
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Thanks for the suggestion but we did that and with some of the changes we made we had to put this page up for just a bit longer and our downtime page will be back up :-)
Quote:
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It would be a good idea to create a "Systems upgrades in progress" page or something like that, pretty easy to do. I'm sure at least a few people will see the default apache page and be worried.
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Old 03-09-2013, 08:41 PM   #10
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Agreed. Btw, I suggest CentOS over Fedora, if you choose to go the RPM way rather than the Debian way.
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Old 03-10-2013, 01:55 AM   #11
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There are ways to have configure servers where your customers dont have to have downtime.
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Old 03-10-2013, 03:23 AM   #12
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There are ways to have configure servers where your customers dont have to have downtime.
Migrate live application across clouds?
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Old 03-10-2013, 10:41 AM   #13
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When does it come back up?

Last edited by Denny; 03-10-2013 at 10:43 AM..
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Old 03-10-2013, 11:00 AM   #14
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When does it come back up?
Will be sometime today
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Old 03-10-2013, 11:43 AM   #15
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still down here, though it would only last until saturday end of day.
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Old 03-10-2013, 11:51 AM   #16
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Migrate live application across clouds?
Its not really migrating across 'Clouds'. But if you are utilizing a real 'Cloud' or what its really called. A virtual infrastructure using a hypervisor like vmware, citrix or microsoft. In the world of Finance with compliance etc, sometimes virtualization is not allowed on certain applications, but you can atleast be doing load balancing. There is just no reason that if you shut one server down your system is not up and running. This is some 1990's shit.. But yea. That is one way. For me. It just shows how behind technology in adult is. Especially for a company that holds peoples money, to not be invested in the latest technologies is another reason why I would not keep any money in a system like that. You have all this money invested but you have to be down for maintenance...seriously. I have nothing against paxum and it could be an excellent product. It is just adult in general as far as backend technology, still years behind.
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Old 03-10-2013, 11:51 AM   #17
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don't worry, meanwhile money is still in motion...
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Old 03-10-2013, 03:47 PM   #18
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Old 03-10-2013, 04:00 PM   #19
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Old 03-10-2013, 04:37 PM   #20
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I gotta say, although I like using Paxum, this 24 hours of downtime does not give me a warm and fuzzy feeling about keeping funds in Paxum.

I really can't imagine what sort of "system upgrade" takes 24+ hours.

I think everyone here is gun-shy about using any sort of payment system after the epass mess, and I'd think that Paxum would try to bend over backwards to alleviate our fears.
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Old 03-10-2013, 05:44 PM   #21
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System is back up.
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Old 03-10-2013, 08:40 PM   #22
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Yeah, working fine here
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Old 03-11-2013, 03:04 AM   #23
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Hi Chris,

trafficholder says they can not pay out paxum atm, since alot of paxums functionality is not available. When will this be fixed?

Regards,
Dan
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Old 03-11-2013, 03:25 AM   #24
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what's the problem with the card now?
"Service temporarily unavailable"
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Old 03-11-2013, 03:36 AM   #25
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what's the problem with the card now?
"Service temporarily unavailable"
same shit here man....
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Old 03-11-2013, 04:08 AM   #26
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Same problem here...
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Old 03-11-2013, 05:55 AM   #27
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Service temporary restricted. Please try again later.
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Old 03-11-2013, 05:57 AM   #28
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Hello,

Paxum is working for me. I was able to log in, transfer funds from checking account to Paxum card and withdraw funds without issues.

Kind Regards,
Angelicion
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Old 03-11-2013, 06:03 AM   #29
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Currently loading of the card is unavailable and it is being worked on. As always when we run into this issue - the card is still functioning properly at ATM's & POS.
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Old 03-11-2013, 08:00 AM   #30
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what's the problem with the card now?
"Service temporarily unavailable"
We apologize for the inconvenience. Mastercard loading is now fully functional. Thanks
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Old 03-11-2013, 08:03 AM   #31
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We apologize for the inconvenience. Mastercard loading is now fully functional. Thanks
please check Ticket Id: #174680
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Old 03-11-2013, 08:03 AM   #32
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Old 03-11-2013, 09:15 AM   #33
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We apologize for the inconvenience. Mastercard loading is now fully functional. Thanks
Fixed! Thank you for let us know RuthB
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Old 03-11-2013, 09:34 AM   #34
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We apologize for the inconvenience. Mastercard loading is now fully functional. Thanks
I can't transfer money to my credit card.
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Old 03-11-2013, 09:42 AM   #35
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I can't transfer money to my credit card.
Yes, unfortunately it seems that although Mastercard balance is now loading, transfers to and from the card are still affected. We apologize for the ongoing delay. We are working as quickly as possible to correct the issue.

I will update this thread as soon as I receive word from our tech team that everything is back to normal.
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Old 03-11-2013, 09:59 AM   #36
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Obligatory paxum thread picture
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Old 03-11-2013, 02:50 PM   #37
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Transfers from Paxum Checking to Paxum Mastercard are now confirmed to be working again. Thank you for your patience while we fixed the issue.
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Old 03-11-2013, 02:55 PM   #38
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bring it back ! bring it back ! i need to eat something !
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Old 03-11-2013, 04:25 PM   #39
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Working smooth down here !
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Old 03-11-2013, 05:30 PM   #40
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Working now!
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Old 03-11-2013, 05:59 PM   #41
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I still can not get a paxum payout from TrafficHolder Chris?
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Old 03-11-2013, 08:30 PM   #42
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A while ago I transfer some funds and it was OK so I decided to transfer again just now and I cant imagine my funds went to pending charges instead of available balance.
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Old 03-11-2013, 09:11 PM   #43
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I still can not get a paxum payout from TrafficHolder Chris?
I can not speak for another program but if TrafficHolder is having issues they can reach out to us :-)
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